Best Buy East Wichita

It’s a good location and the staff is very friendly and helpful

Came in to buy a moniter and when I got help the associate didnt even listen and literally was trying to hurry me into buying something I didn't really want went and grabbed the moniter shoved into my hands and told me take it up to the customer service to purchase it because they were busy

One of the worst Best buys ever . The guys walk around kind of hide and avoid the customers if you want to find them go to the corners of store where they're gathered up talking and chatting with each other. When I did find them for help they just pointed out where I should go. They did not take me to show me where items are. not very helpful at all. I walked over looking for the items I was hoping purchase could not find them I looked back at the employees they were looking at me having trouble finding items so I wave to them to come over and help me they did not come over. I went to the front of the store to ask the guy to send somebody over to help me waited over 5 minutes I left the store.

Although I think geek squad is its own entity I wasn't impressed with them trying to get me to trade for a lower quality screensaver when they no longer carry the one the zag that I originally had one of the actual Best buy employees instead of The geek squad come and resolve my problem and you got me the the closest to what I had and it was an upgrade and he priced I was very pleased he was a very good attentive manager or just did not have the information when I had asked about other items like SD cards for video and for 3D printing and a stylus to replace my Lenovo stylus that I had lost I was dissatisfied with the answers on those questions the staff they said well let me find out and then I would wait 30 minutes nobody would ever come back and I would see them with somebody else possibly they just need redirected on staying on task not losing direction in the original task I feel like they should be trained to say something along the lines like saying with a smile and non stressed welcoming voice. Hi I am (name) I can direct you to a certain area if you are wanting to browse for a certain product. If you would like I can direct you to some one that can give you their full attentionor or You are welcome wait with me and I can help you personally after I finish with this customer and then I will give you my full attention.