Best Buy East Wichita

Waiting in line for 1 cashier when they have 3 registered and 10 people in line is not good business practice. They should have had people ring up the people waiting on line and then went back to the floor, but they just sit there watching the one cashier suffer and get all the complaints.

Best Buy does not stand behind their products. Bought an Arris modem SBG8300 for $280 and it failed after five months. Returned the product in its original box with receipt and paperwork and requested an exchange. Best Buy refused and forces the customer to go to the manufacturer. Very poor customer service!

Helpful staff helped us find what we needed.

This is not the first time this is maybe the 5th time that I call Best Buy and it's not even possible to get someone to pick up the phone. Before I have called and I've had to click up number to go to another and click another number and another number and be on hold and on hold and on hold and there's really no service. Even when I've gone to the store this place is very regimented like it's a military base and everybody's treated like scum or the enemy practically if you ask for anything a little abnormal or a little different or maybe you're asking more detailed questions than most people do like I do because I'm born a child prodigy and we think differently. So many people today take offense when people ask questions they'll often say to me will other people don't ask this question why are you asking me this question. And I say something like so you think everybody is the exact same thinks the same and they really should be asking only questions that others have asked you? Isn't that unreasonable it really is tiring to deal with people who have not even graduated kindergarten and act as if they have a right to dominate you and control your life. I think it is the effect of the covid shots. I've been reading about it for the past few years and truly so many people have had these shots and some I know who have been forced to have these shots which is so Criminal. And all of the research I've seen from people around the world and from doctors and specialists say how extremely unsafe they are and how they are killing people and making them very sick and crazy. But the people at Best Buy staff have been unhelpful for more than a decade before even covid so there's no excuse. Whatever happened to companies in America actually having people answer their phone with people who have English as their native tongue and are not with such heavy accents you can't comprehend one word or maybe one out of three? Why should we have to have people who cannot comprehend our English and we can't comprehend theirs answering the phone? Because the people who own the companies are from different countries and hiring people from their country. Or they're being outsourced to call centers in different countries. To me this can only be done by men and women who are not true americans. When I heard of Mike the pillow guy doing everything on this country and you can call and get someone who speaks English clearly because it is their native tongue, I wondered again why aren't all men and women who are creating companies on this country being honorable like Mike the pillow guy? Now a lot of it comes from the fact that people who are customers who are buyers do not require and do not demand for their stores to give them good customer service or to give them good products or to treat them properly respectfully professionally adequately and efficiently. A lot of the problem has to do with the people on this country who are truly cognitive dissident and not demanding respect as they should. How do I know this? Because when I have stood up for someone or when I have stood up for my right as a customer or as a guest and the corporation representative is not treating me properly or not doing what was said in the agreement, other customers will side with the corporate representative who starts insulting me to say well you're causing a problem and also of course I'm not I'm standing up for my rights. And I believe everyone then starts siding with the corporate representative and start slandering and insulting and really bullying me. It is absolute insanity. If men only knew that they have rights and they knew what those rights are every one of these people would have said to me she, thank you so much for standing up for what is right for what is good and for what is truthful and then they would say to the corporate staff you need to stop being disrespectful to her and you need to give her what the company said they would do. It is not her being disrespectful it is you breaching the contract. If she gives you money for something and she doesn't receive it