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Frequently Asked Questions About Best Buy East Wichita

How do I check product availability at the East Wichita Best Buy?
How do I check my order status?
My local East Wichita Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy East Wichita stores’ holiday hours?

Recent Reviews

4.2
(3615 reviews)
Joshua P
July 09, 2025
5 out of 5
Phones, computers, and great quality electronics. All kinds of good service plans and tech support also. If you have problems with SIM cards, software, or electronic hardware, these people fix it fast and well.
Ashkan A
July 02, 2025
1 out of 5
“Dear Best Buy Management, I am writing to express my deep dissatisfaction with my recent experience at your store. Despite prior assurance over the phone regarding the availability of a VPN router, I was met with contradictory information upon arrival. This miscommunication resulted in two fruitless trips and a waste of my time and resources. Your staff’s lack of product knowledge and the subsequent poor handling by the headquarters have left me deeply disappointed. I urge you to address this issue to prevent similar inconveniences others
leonard j
June 16, 2025
1 out of 5
Hate having to call y’all. Y’all need more Americans answering phones…
Danielle H
June 10, 2025
1 out of 5
I would not recommend Best Buy for anything. I placed an online order at 7:15am at the East Wichita store for pickup. I’m coming from South of Tulsa, OK to get it, I’m an hour away when I check on the order status and it says cancelled. I got no notification. I called customer service and they said it was cancelled bc it was no longer in stock. You can no longer call & check availability of in store items because Best Buy put that to an end and sends you to their website for the most accurate availability. I was told it would be 5-7 business days before I got back my nearly $1500 dollars. I was told that I could continue on to the store and MAYBE they could help me. I was already 2 hours into my drive, all wasted. All they could recommend was to order one off line. I didn’t have time for one to come in, I needed same day as I have a project due. I asked for it to escalated to a manager and I was told i would receive a call within 1 to 2 hours. 3 hours later I received no call I reach out and no resolution other than he recommended that I drive up there to see if the manager will do something to help. I would not recommend Best Buy. Take your money elsewhere!

About Best Buy East Wichita

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