Best Buy Northwest Wichita

Had a item to return. It was over 60 days since I bought it, still new and sealed in box, and I had my receipt. I figured worse case I can get a gift card so I can buy another electronic I needed. The customer service person didn't even look at the receipt or item when I brought it up. She called over the floor manager / person at the door. He just stood by the door talking to her. Like I can see him, he's literally 15 ft from the register. Just walk over and talk to me, you're just over there small talking with another associate. I know this because I walked pass you when I came in. You were not busy. They eventually tell me that they can't do a return unless I'm signed up for some best buy yearly customer program. It was $50 a year or something. So I would need to pay $50 to return a $70 item? An item they still sold in store. What kind of business practice is that? It's a shady one. They have the ability to do it, but will not unless you sign up for a yearly subscription. Yeah, no thanks. It was an annoying experience. Never shopping at best buy again.

This Best Buy location is great. They have curbside parking very close to the entrance and the pick up items Desk is very responsive very fast very friendly. I’ll never go to the east side location again because I like this west side locations quality so much. They always have what I need in stock without any problems without any hassle and a friendly staff.

What a mess... Tried to order a refrigerator, and the salesperson was not very familiar with the product. Tried to add a hose kit that was not needed. We had a hard time removing it. The installation and delivery were canceled instead. When they did show up for the installation and delivery the installers broke the door and had us reschedule for a new refrigerator. We just gave up and canceled the entire purchase. We went to a real appliance store and are very happy how that went. Lesson learned, go to the appropriate store to buy an appliance.

Love this place