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Best Buy Northwest Wichita
Services Offered
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Frequently Asked Questions About Best Buy Northwest Wichita
How do I check product availability at the Northwest Wichita Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Northwest Wichita Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Northwest Wichita stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Northwest Wichita Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2224 reviews)
Jason B
January 10, 2025
5 out of 5
Ordered a refrigerator with delivery and installation. It was supposed to be delivered today. Received a call yesterday scheduling the time, and the gentleman requested that I clear the area of snow and ice. Made arrangements to work from home to be here to receive it, broke my back clearing the ice from the steps, had my old fridge hauled away, and put my food in coolers.
Received a call today saying the delivery is delayed due to a lack of staffing. No new delivery date was provided.
Called customer service and got transferred around. Finally they told me I can get the unit on TUESDAY. Weekend deliveries happen, but I can't get a slot because they're already booked. More packing coolers, buying water, buying ice, taking even more time away from the office... This is absolutely unacceptable.
Edit: It sounds like the delivery technician, Ryan, advocated for me and we were able to get the refrigerator the next day. Very pleased with the outcome. Thank you, team!
Response from Best Buy
January 10, 2025
Hello, Jason
I appreciate you taking the time to share your feedback with us regarding your experience and for choosing us for your appliance purchase. Getting new appliances is meant to be really exciting. I would be reaching out to someone as well if it were happening to me. I’d like to get this looked into further for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www. facebook.com/bestbuy) with the details of your situation, the order number, your full name, phone number, and e-mail. Also add Google Review 64664147. We look forward to hearing from you.
Sincerely,
^Deysha
Lucas S
January 09, 2025
4 out of 5
Had what I needed. Just an in and out trip. Friendly employees.
Quanika C
January 06, 2025
5 out of 5
Great Customer Service
Badal T
January 03, 2025
5 out of 5
We had An advisor named Hayden help us. He was so kind and great with customer service. He was so sincere to our situation in the return and exchange that he got us a good price on the exchange. Thank you! Recommend coming to this location for great help and service.