Best Buy Northwest Wichita

Excellent store and staff. My orders are always promptly picked and ready for pickup.

I was in the store and they said they had the TV i wanted in stock. I bought it and then they said my bad you have to drive across town to pick it up we don't know what happend.

I don’t typically leave reviews for anything, but I am so appalled by my experience at Best Buy today, that I have to do something. First of all, I took my family to Best Buy in New Market Square because we wanted to buy a new TV. After picking out a TV, it took about 20 minutes for someone to come and help us. This was a little annoying, but not a huge deal. We complete the checkout process, and someone meets us outside with our new TV to load it into my wife’s minivan. We are then told by the Best Buy employee that the company policy is that customers can’t take TVs home unless the TV is able to lay down flat. It can’t be at an angle, it can’t be standing up, etc it has to be laying flat. This was shocking as our TV was able to stand on its side and supported between the two middle seats of our minivan. So the Best Buy employee takes the TV out of the back of our van, puts it on the cart, tell me that I need to come inside to set up an delivery, and he wheels our TV inside. Now, here’s where things get bad. I go inside and 3 Best Buy employees are standing around talking. I’m standing there for 7-10 minutes before interrupting them and explaining that I need help. I will be honest that I am not happy at this point. I am frustrated with the normal stressors of life, and now I have this situation to deal with as well. So I work through the process with this Best Buy employee. This gentleman was young, with long blond hair. We go through the process and I’m told it can’t be delivered until Friday. Now I’m more frustrated by this situation, because, again, the TV was fitting just fine in the back of our van just 10 minutes ago. Knowing that there’s nothing I can do right then to change any of this, I let him know that I would try to have someone come get the TV with me tomorrow, otherwise we would have to deal with the Friday delivery. So we finish up, I’m gone the new receipt, and I start walking away. About 8 or so feet away, I turn around, and see the Best Buy employee with long blond hair, flipping me off in front of other Best Buy employees and customers. I am absolutely shocked by this. As soon as I got to the car, I had explained the whole situation to my wife. We decided that the best thing to do is call Best Buy customer support, which we did. I filed a formal complaint with them, and I’m now waiting for someone at Best Buy to call me back so we can discuss the situation. Depending on how they choose to handle this situation, will determine if I ever shop at Best Buy again.

Great service , was in and out !