Best Buy Northwest Wichita

Easy to find eletrinics

Very knowledgeable people helped us pick out a very specific security camera for our needs. Thank you!

Could have been better

We purchased a few laptops and other electronics online. We were told the shipping required an adult to sign and accept the shipment. After making arrangements for a day of someone waiting, fedex dropped off wet boxes and required no signature. After contacting fedex they informed us the shipment was not set up to require a signature. I called and talked twice with with a customer service representative in an overseas call center who told me the items were at the Maize store. He told me they would put them to the side and hold them until Sunday when I could go get them. When we arrived, the items were not I stock and they offered no recourse. No apologies about the lying customer service representatives nor the fact that there were now additional trips of over an hour each way to get to the store. They stated there was nothing they can do about poor customer service over the phone. I tried calling the customer service number multiple times and spoke with multiple representatives. One was extremely snotty, others assured me I would be receiving a call back from a supervisor who would be looking into the incidents. No calls were returned. This is not the first time I've had an issue with best buy. At this location specifically I purchased a cell phone and a protective cover with a lifetime warranty. When I went in later to have the cover replaced they told me their records showed that I had not purchased the correct cover and it would not be covered. A few weeks later I tried again with different people working and they magically found that I had purchased the correct lifetime warranty cover and I was only charged a small fee for installing it. Also, during this time I was trying to get a repair completed on the phone I bought that was still under warranty. They told me they don't work on Samsung phones, but they have signs showing they are the place for authorized Samsung repair. When I asked them, they said maybe go to a different store and see. This company as a whole with their customer service outsourced overseas and no way to actually contact anyone who has a clue about what is going on just lost repeat customers.