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Best Buy Northwest Wichita

2441 N Maize Rd
Wichita, KS 67205
(316) 524-2079
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Frequently Asked Questions About Best Buy Northwest Wichita

How do I check product availability at the Northwest Wichita Best Buy?
How do I check my order status?
My local Northwest Wichita Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Northwest Wichita stores’ holiday hours?

Recent Reviews

4.1
(2187 reviews)
William L
September 10, 2024
1 out of 5
Had a item to return. It was over 60 days since I bought it, still new and sealed in box, and I had my receipt. I figured worse case I can get a gift card so I can buy another electronic I needed. The customer service person didn't even look at the receipt or item when I brought it up. She called over the floor manager / person at the door. He just stood by the door talking to her. Like I can see him, he's literally 15 ft from the register. Just walk over and talk to me, you're just over there small talking with another associate. I know this because I walked pass you when I came in. You were not busy. They eventually tell me that they can't do a return unless I'm signed up for some best buy yearly customer program. It was $50 a year or something. So I would need to pay $50 to return a $70 item? An item they still sold in store. What kind of business practice is that? It's a shady one. They have the ability to do it, but will not unless you sign up for a yearly subscription. Yeah, no thanks. It was an annoying experience. Never shopping at best buy again.
Response from Best Buy
September 10, 2024
Hi there, William, Thank you for reaching out to us here and for bringing this to our attention. I'd love to ensure that your experience and attempts to receive assistance are addressed further. To do so, please feel free to reach out to us via any of our Social Media platforms. To assist in directing you to our team, I've provided a few links below to our accounts. Please also add the number below to your message, as it will allow us to track your Google Review. 64179775 Thank you, and we look forward to hearing from you. ^Duncan Links: Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy)
Michael M
August 27, 2024
5 out of 5
This Best Buy location is great. They have curbside parking very close to the entrance and the pick up items Desk is very responsive very fast very friendly. I’ll never go to the east side location again because I like this west side locations quality so much. They always have what I need in stock without any problems without any hassle and a friendly staff.
Matt R
August 04, 2024
3 out of 5
What a mess... Tried to order a refrigerator, and the salesperson was not very familiar with the product. Tried to add a hose kit that was not needed. We had a hard time removing it. The installation and delivery were canceled instead. When they did show up for the installation and delivery the installers broke the door and had us reschedule for a new refrigerator. We just gave up and canceled the entire purchase. We went to a real appliance store and are very happy how that went. Lesson learned, go to the appropriate store to buy an appliance.
Response from Best Buy
August 04, 2024
Hello, Thanks for sharing your feedback with us. I know a refrigerator is an important appliance to have, so I understand having unexpected situations happen with the order and delivery, wouldn't have been welcome. For the installation of refrigerators with water dispensers, it is required for our installation teams to use a new waterline, so this does get added to installation orders. If it is determined to not be needed, then it can be returned. That said, I'd like to have this reviewed further with you. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and order number. Please also mention your "Google review case 64028738" in your message to us. Sincerely, ^Melissa
Ambika D
August 02, 2024
5 out of 5
Love this place

About Best Buy Northwest Wichita

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