Best Buy Northwest Wichita

I drove across town based on a referral from the East Wichita Best Buy for an item that was listed as in stock. Upon arrival, there were no associates available to assist me in locating the product, so I had to request help from a cashier. Approximately five minutes later, an associate arrived, but first needed to retrieve an electronic key in order to access the inventory. After checking the primary location and two additional possible storage areas, I was informed that the item was not available and that it was likely an inventory error. Whether this was truly an inventory issue or a lack of thorough effort, the end result was the same, a significant inconvenience and wasted time. In total, I spent approximately 25 driving there and 20 minutes in the store, with only about four minutes actually spent searching for the item. Despite this, the product continues to be listed on the website as available for purchase and pickup within an hour. This disconnect between online inventory and in-store availability is frustrating and undermines customer trust

Terrible. Bought an open box $2200 TV and they did not include all the parts. Aren't you supposed to check an Open-box item for all parts and accessories before selling it to another buyer? I only purchased the "Excellent" condition of Open-box... what a joke. Best Buy CS wants me to drive another 5 hours back to the store to get the replacement parts. How about we throw good money after bad with these jokers? No thank you. Done with Best Buy for good. Should have just bought the TV at my local Sam's or Costco. How are you guys still in business? Best Buy is becoming Radioshack fast.

Very nice

We've always had very good experiences at BB. Sales personnel are always cheerful, cordial, knowledgeable and eager to help in anyway. Geek Squad people are very good at what they do. and are prompt to address your issues.