I bought an open box item in excellent condition. Excellent conditions items come with all accessories and parts that are included in with a new item, at least according to their website. I called customer service who transferred me 3 times and ultimately told me to call the store, which I did. They told me it wasn't guaranteed even if it does say that it is. Know wonder you guys close more and more stores every year. Hate from Kansas!
Response from Best Buy
November 20, 2025
Hello, Dexity,
Thank you for sharing this with us. We understand how important a great deal can be, and we would be happy to take a closer look into this with you. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 71666.
Facebook (https://bby.me/kmoqsu)
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We look forward to assisting you there.
Super easy. Walked in, immediately was shown where I needed to go and check me out.
Nathan R
November 07, 2025
Always helpful team at this location.
Very helpful person working the floor.