Staff is not helpful or attentive, we stood for 15 mins looking for help while the employees chatted up front. Eventually got helped by a young girl that didn’t know much about the product. Wouldn’t come back.
Response from Best Buy
February 15, 2025
Hi there,
Thanks for taking the time to leave a review here on Google. I can certainly understand wanting timely and knowledgeable support when shopping at your local Best Buy.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64815071” when reaching out on social media.
Regards,
^Ravi
Justin T
February 12, 2025
Friendly staff, but if you have been to one best buy you been to them all.
Andrew B
February 04, 2025
I called for information regarding a phone repair after being told by the manufacturer the store could do the repair since is an authorized repair shop for them, called to get an estimate on how long it would take if I brought the phone in and when I got through the representative in geek squad named Sam originally answered but didn’t speak, didn’t ask me to hold, when she came back she gave a standard greeting which was fine but after the greeting I was on the phone for 15 minutes with no response to my question or anything and then someone hung up the call without saying hello or anything. Very unprofessional for any business and I work retail and have done customer service for years
Response from Best Buy
February 04, 2025
Hi, Andrew,
Thank you for taking the time to share this review here, although we hate to hear you were unable to reach adequate support by phone. We would like to get some more details from you, and ensure your feedback is escalated to the appropriate teams.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64775834. We look forward to hearing from you!
Regards,
^Katie
Richard H
January 12, 2025
The order was ready to pick up. In and out in a few minutes. The price was very competitive.