Kristopher C
July 27, 2026
I will never buy another phone from Best Buy. They will sell you a galaxy phone. You’ll buy an extended warranty for the phone and then when you come back and it’s broken, they will tell you they can’t fix galaxy phones only iPhones and then force you to have to trade it in and pay the difference to get a new phone. I don’t know how this isn’t fraud selling a protection plan that you can’t fix the device. I’ll never shop at Best Buy. I’m done with Best Buy.
Response from Best Buy
July 27, 2026
Hello Kristopher,
Thank you for sharing your review with us. It’s disappointing to hear that the protection plan and available service options did not meet your expectations. Customers should have a clear understanding of what coverage includes and what repair solutions are available for their devices, and we appreciate you taking the time to provide this feedback.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook (https://bby.me/iZGKjw)
Twitter/X (https://bby.me/1xqq4j)
Instagram (https://bby.me/RI6i7z)
When reaching out, please reference your Google Review 194198.
I went to buy a tablet and I was going to buy one, but the attitude of the guy was not good at all, he looked at me weird and was not friendly at all, I'm just assuming it's because the way I look, dirty clothes +I'm Hispanic... But anyways, if you do this kind of work, you should Learn to be friendly and always smile.
Response from Best Buy
July 15, 2026
We understand the frustration when you did not have a positive experience with a member of our team. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/iUFi04), Twitter/X (https://bby.me/dHkcIZ), or Instagram (https://bby.me/YvIbZA), and mention your Google review, 187771.
We were looking for a dash cam for my Cadillac that is good in hot and cold weather.
Dan realized that we were looking awhile on the phone comparing different dash cams.
Bree also looked online for not battery operated dash cams.
He went out of his way to tell us about an online deal!
We can only recommend to see Dan and Bree at the Best Buy in Bowling Green Kentucky for your appliance or any other things that you can get at Best Buy.
BEST CUSTOMER SERVICE!!!
Everyone was very helpful.