Horrible Guest Service, pushy salesman once I found salesman
Response from Best Buy
November 26, 2024
Hi, Loni,
Hi, Rusty,
When visiting a store and looking for assistance, it is important to know that you have a team of associates available to help. Hearing that this was not the case when you visited your local Best Buy is disappointing. We appreciate you bringing this to our attention and would like you to share these details with our Best Buy Social Team so that we can document this occurrence in our corporate system. Send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place.
When reaching out, be sure to mention that it is in response to your "Google Review 64476957".
Sincerely,
^Tina
Jakhub G
November 22, 2024
Give my boi Ish a raise absolute G.
Good knowledge and very helpful staff and support.
I am a prepaid customer with a scheduled appointment for installation which I need to speak with my salesman about. I walked into the Campbell Ln store, two young men standing there asked if they could help. I told CAMERON I would like to speak to Chance please, my salesman if he was there. CAMERON calls Chance and tells him ,and I quote " HEY,THERES AN OLD LADY UP HERE AT THE FRONT WANTS YOU ".
I admit I'm an old lady however this was very rude and unprofessional behavior on CAMERON'S part and he's a poor reflection of Best Buy's Staff while wearing their uniform and treating Senior Citizens in such a poor manor. My feelings were hurt and this young man just giggled when I told him how rude he was. I will be taking my business elsewhere when I'm through with my installation.
Response from Best Buy
November 10, 2024
Hello,
I know it's important to get the service you need in-store, so we appreciate this feedback. If you ever need future support or would like your experience formally documented, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Please start your private message with “This is in regards to my Google review 64407264” and share your full name, email, and phone number to connect with a live agent within hours of operation.
All the best,
^Jacob