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Best Buy Elizabethtown
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Elizabethtown
How do I check product availability at the Elizabethtown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Elizabethtown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Elizabethtown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Elizabethtown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2188 reviews)
Jeff C
November 12, 2024
5 out of 5
Walked in to buy a tv, but I needed a certain stand width due to the width of my tv table. Zaid was very helpful, knowledgeable and not pushy. In and out in under 15 minutes, got the tv I wanted, and it’s being delivered for free in two days. Thank you!
TR33BARK41
November 07, 2024
3 out of 5
Great selection of tech products. Was very few other customers while I was there but not many employees on the floor to help, watched a elderly couple do a full lap before I decided to try and help them myself.
Response from Best Buy
November 07, 2024
Hello there,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64397213" and share your full name, email, and phone number.
Thanks,
^Vanessa
Ray C
October 08, 2024
1 out of 5
Called in to check if they had any liquid screen protectors in store available. Was told yes they did. Drove 45 minutes there to get one. Only to be met by a manager to be told “they don’t pay me enough to know what we do and don’t have in stock” and then proceeded to smart off and tell me I could help myself. Find a glass protector screen and asked for help identifying my phone model for the right one. Get told two different things and I bought this phone from the exact store. Bought the wrong size due to their miss judgment and lack of product knowledgement. I would give them 0 stars if I could. I wasted $50 and an hour and half of my day. Was 0 help. Drive to Louisville if you have to this is the worst store in Etown.
Response from Best Buy
October 08, 2024
Hello, Ray!
Thank you for sharing your experience, although this is far from the level of service we expect our customers to receive. I understand your disappointment with this store visit and the runaround you were give with your screen protector purchase. We'd like to follow up.
To continue, please contact us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your private message with “This is in regards to my Google review 64288755” and share your full name, email, and phone number. You will be connected with a live agent within hours of operation.
Thank you,
^Allison
Adam S
October 06, 2024
2 out of 5
Lost my charging cord for my camera light battery charger. Bought a universal one and it didn't fit so had to return it. Then asked some employees for help. They had no clue.
What happened to Best Buy employees being knowledgeable about this stuff, or at least having access to resources? They probably don't get paid enough.
Response from Best Buy
October 06, 2024
Hello, Adam,
Thank you for your review. I’ve lost charging cords myself in the past, so I can relate to having to purchase a replacement. Our Blue Shirts and Geek Squad Agents are extensively trained on the products and services Best Buy offers, and there are a plethora of resources available if an answer isn’t immediately known. Considering you did not receive the level of support you needed, I understand why you’d be feeling this way. I appreciate you taking the time to share your experience. Our team, which is based out of our Corporate Campus, would love to document your report to share with the store leaders, as well as offer any additional assistance we’re able.
You’re welcome to connect with our team, which is based out of our Corporate Campus, through social media. You can find us on Facebook (Facebook.com/BestBuy), Twitter/X (Twitter.com/BestBuySupport), or Instagram (Instagram.com/BestBuy). Please provide your full name, email address, and telephone number to complete the documentation process. To protect your personal information, please send those details through private message or DM. Please also reference Google review, 64280729.
Best,
^Sarah