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Best Buy Elizabethtown
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Elizabethtown
How do I check product availability at the Elizabethtown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Elizabethtown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Elizabethtown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Elizabethtown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2216 reviews)
Aaron M
April 25, 2025
5 out of 5
Incredibly helpful and accommodating staff. They were kind enough to assist me with my new electric scooter, unboxing and setting up. I wouldn't be scooting if it wasn't for them... And I be scooting.
M E
April 19, 2025
1 out of 5
On my recent visit to the Elizabethtown store an employee inspected my TV return aggressively, implying theft. He opened the box and treated my family and me with suspicion and disrespect.
In stark contrast, we visited the store on Outer Loop and they accepted the return kindly and professional and never even inspected it. They were kind and we felt like human beings. The guy named Juan is rude and hateful. I believe his behavior was discriminatory. As he did not inspect another family and their return at all. He does not need a job like this if he cannot be fair to all customers.
Response from Best Buy
April 21, 2025
Hello and thanks for reaching out on Google.
We value a welcoming and pleasant experience when visiting our stores and understand the frustration when you feel we missed the mark. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 65059683.
Kindly,
^Graham
Be A
April 19, 2025
1 out of 5
The boy who waited on me yesterday was very rude. I was trying to make a return and he was just so horrible with me. I ended up driving all the way to Louisville. The exchange was seamless in Louisville and the people in that store were really nice. I was able to get my TV exchange with no problems and I also bought many more items from Louisville. So you all missed out on that. Learn how to treat people if you want business. I will never come to the Elizabethtown Best Buy again.
Response from Best Buy
April 21, 2025
Hey there,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had issues with one of our employee's and I can definitely understand your concerns surrounding this. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #65059056" and share your full name, email, and phone number.
Thanks,
^Jacob
Kenneth A
April 17, 2025
1 out of 5
Very poor customer service. Call up to the store and ask about a Sirius XM satellite radio and I get connected to an outside source somebody that's foreign that doesn't speak good English to take messages for that store
Response from Best Buy
April 17, 2025
Hi, Kenneth,
Thank you so much for your feedback! I completely understand how challenging it can be when you can't easily reach a representative at our Best Buy stores. We're committed to providing exceptional customer service both in person and over the phone, and our dedicated team is here to help.
To ensure we can properly address any further questions or concerns you might have and accurately capture your feedback, please send us a private message or DM with your full name, phone number, and email address using any of our social media links below. Be sure to mention your Google review 65052339.
Kind regards,
^Pre