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Best Buy Florence
Services Offered
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Frequently Asked Questions About Best Buy Florence
How do I check product availability at the Florence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Florence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Florence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Florence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4442 reviews)
Chloe E
April 21, 2026
1 out of 5
Trying to call into this location has been terrible, the AI bot that they have answering their calls does not know how to do anything. It won’t even transfer me to a person when it can’t help me. All it says is “I didn’t get that, can you say it again?” “One more time?” “Can you say that again?” “Sorry, what was that?” “Sorry, can you say that again” “What was that?” “I didn’t get that, can you repeat?” Whenever I said absolutely anything into the phone. Horrible service.
Response from Best Buy
April 21, 2026
Hello, thank you for leaving us a review. Being able to get the information you need should be straightforward. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #144513".
Facebook (https://bby.me/zzW5Kr)
Twitter/X (https://bby.me/ApseU1)
Instagram (https://bby.me/B9GWhA)
Greg M
April 21, 2026
5 out of 5
Good prices
Bonnie O
April 13, 2026
1 out of 5
Electronic return policy is 15 days. For a device that wasn't compatible. The 1st time, my mistake. The second, I returned and brought my iPad, hoping the rep would help. He "was too busy" but assured me I was purchasing the correct Apple pencil for my device. I went home. Attempted the next day, it would not connect. I waited until the following Sunday, took the device to church, hoping my son-in-law, who is very tech-savvy, would assist. He stated it wasn't compatible. My car broke down, and I spent a week in the shop. Then my younger kiddos' sports are in full swing, yes. The device sat in my trunk, hoping for a scheduling opportunity to return. Never used; only to be told by the cashier that she would have to talk to her manager. Then Mr. Manager replies, "It's out of the return window."
I bought a MacBook, a Meta2, an HP laptop, an iPad, and numerous TVs. Guess what? You will NEVER earn my hard earned dollar again. I wouldn't be so upset, but your guy, who unlocked and retrieved the pen for me, assured me it would work!
Suppose you want to buy an Apple pen. LMK!
Response from Best Buy
April 14, 2026
Hello, Bonnie,
We appreciate you taking the time to reach out to us regarding your attempted return. Per our Return & Exchange policy found here: https://bby.me/qEDES1, most purchases a 15-day return window. Let’s look into this for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://bby.me/Cn4dYM), X/Twitter (https://bby.me/TMlpd1) or Facebook (https://www. https://bby.me/hEHng2) with the details of your situation. Also add Google Review 141391. We look forward to hearing from you.
MrOakman24
April 09, 2026
5 out of 5
Helpful associates and got what I needed