Always helpful and get me the right thing each time
Knowledgeable help at the store. Helped us decide what we needed to get our laptop to connect to our monitors. Very nice helpful.
Had a 1:00 appointment on the 25th of January. Customer service called Saturday to confirm appointment and I said I'd be there and they confirmed appointment for auto start installation. I let them know if they needed to reschedule I would understand, but they said no that the appointment was good. Drove to Best Buy Florence on Sunday the 25th arriving 45 minutes early and the store was a ghost town besides a couple other would be customers. No call, no show, by the store that confirmed less than 18 hours before. No call on Monday with an apology, nothing. Complete and utter disrespect for their customer. Had several chances to say they would be closed. I drove in in a 2013 CRV with no problem. You wonder why Best Buy is falling fast, this is probably one of the thousands of reasons. Complete bull crap.
Response from Best Buy
January 26, 2026
Larry,
Thank you for the review. We understand that cancelling an appointment is not ideal and frustrating.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 109333
Went there to find cards, and a new Xbox an employee named crew helped me find it and gave me good advice on which Xbox to purchase!