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Best Buy Florence
Services Offered
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Frequently Asked Questions About Best Buy Florence
How do I check product availability at the Florence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Florence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Florence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Florence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4340 reviews)
Crystal S
October 05, 2025
5 out of 5
Radio installer very nice
Robyn E
October 01, 2025
5 out of 5
Staff was very helpful and friendly
Lisa K
September 29, 2025
5 out of 5
It was a quick pick-up
Jay N
September 17, 2025
1 out of 5
Purchased speakers and scheduled installation which used to be free under total tech. Was charged $280 for install since they changed the program. On our way to install we get a call from installer saying salesman didn’t schedule him enough time based on the car/speakers. Told us to turn around and come back the following week at a date and time which was not convenient. They also told us they could not order the required adapters and harnesses so I purchased from other sites for $100 roughly. Show up to the inconvenient install timeframe with the parts and speakers. Installer says that can’t do this installation. It can’t be done without purchasing an additional amp and bypassing stock amp. Total cost for parts and labor would be an additional $1k. It’s a VW bug not a Bugatti. So after 3 trips to Best Buy (not close to me at all as I live in Indiana and the closest store is in KY) they tell me to return everything and go somewhere else and start from scratch. Multiple trips (x2 each time) because I had to get picked up. On top of that if you call the store to talk to them you CANT get a hold of the store it directs you overseas and they will NOT connect you. Why did Best Buy survive and not Circuit city? FAIL
Response from Best Buy
September 17, 2025
Hi, Jay!
Thank you for providing this feedback regarding your recent installation experience. We are sorry to hear that we were unable to complete this service for you.
If you require any further assistance, please feel free to send us a private message on any of the following platforms: Facebook (https://bby.me/imb9r8), X (https://bby.me/a3pv9h), or Instagram (https://bby.me/90jwa0).
Please reference “Google review #44592” in your social media message.
We look forward to assisting you!