Best Buy Florence

FYI if you buy something and are advised that it is expected to arrive the next day, don't expect for at least a week, and when you try to switch to in-store pickup, well you don't have a choice because they say the purchase has already processed. BFS never again.

The staff were super friendly and helpful first and foremost. The selection is the issue. I went there to check out the Garmin Fenix series and, some handheld systems steam deck, rog ally x, etc. Those plus a new set of ear buds/head phones and, a solar battery since I'm building a camper van looking for some fun electronics. They had almost none of that in stock or even store to see. No physical display of the Rog ally x20 due out in October, no Fenix series watches, no solar generators, nothing but super locked down rog ally x and legion go. Total bust and waste of time when really shopping for higher end electronics and don't want to risk shipping thefts. The Gf wanted to buy a kindle 8 kids pro for her daughter and they didn't even have them in stock. Just all around a total bust to go there and buy some cool electronics.

Ordered a deep freeze 3 months ago. They schedule deliveries once a week. When it came in they scheduled my delivery a week out. Then they called me the day, I missed this call while on the other line. Within 5mins of that call they sent a text saying they would be at my house with in 10mins. Within 20mins I got a text saying they canceled my delivery and the best they could do @ 4pm was deliver it next week!

I went into Best Buy because my laptop was not working and I was trying to get some help from Geek Squad. I attempted to make an appointment, but there were no appointments available. When I went into the store, there were several employees there, including the managers, yet no one was willing to help me with the issue. I was told that I should simply make an appointment for next week and come back. I have purchased more than six computers from this Best Buy within the last year, and I also purchased the Best Buy membership they promote at checkout because I was told that it provides coverage and support if something goes wrong with your devices. After spending that much money with this store, I expected at least some effort to help me when I walked in with a problem. Instead, I was essentially told to leave and come back next week. I specifically spoke with Chris and Lily, and unfortunately, neither was helpful. I was even told that I should probably just go to the Apple Store. That was incredibly disappointing and frustrating. If Best Buy is going to sell memberships and promote the idea that customers receive support and coverage when their technology has problems, there should actually be someone available to provide that support. After this experience, I will not be purchasing anything else from Best Buy, and I would not recommend this store to anyone