Frequently Asked Questions About Best Buy Florence
How do I check product availability at the Florence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Florence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Florence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Florence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4379 reviews)
T
December 22, 2025
4 out of 5
I stopped in here yesterday for a couple items. I was able to find one of the items with the help of an associate. The young lady that helped me was knowledgeable and pleasant. I haven't been in this store for a couple years because I've had rude, unhelpful employees the prior two times that I visited the store. Her help yesterday was appreciated. The store was stocked well and clean. The lines moved quickly. There was plenty of parking in the free parking lot. Handicap parking spaces are available. There is a bathroom in the back of the store.
Ted F
December 22, 2025
4 out of 5
They have electronic stuff and people to explain it to you.
Ashleigh N
December 20, 2025
1 out of 5
Worst ever! The second time we have been screwed over. Paid $1100 for installation, removal the kits and they said they didn’t have the brackets to install the new dryer.
Went outside so they could speak with a “manager” and they left.
No dryer but they got our money.! I have been on hold for 40 minutes. Have the Christmas you deserve
Response from Best Buy
December 20, 2025
Hi,
Thanks for your feedback. We understand your disappointment with your dryer not getting delivered. We would like to take a look into this matter for you. Please send us a private message on X, Instagram or Facebook. You may use the Google review number 91814 as reference.
X: https://bby.me/ft9a66
Facebook: https://bby.me/qi7paz
Instagram: https://bby.me/5b33q1
Joseph
December 19, 2025
5 out of 5
Went to this location to purchase my son a gaming PC employees was super helpful will be returning