Best Buy Florence

There was fifty people in line, in the rainy cold, waiting to buy a game console that the manager knew they only had 10 of come in for stock. Didn’t say anything to anyone, people waited hours to be told they were out immediately after opening. Whoever the manager was that allowed this to happen needs to be dealt with and this store can be for sure no Best Buy will get my business from this point forward.

My laptop was scheduled for delivery today. In anticipation of the delivery, I took time off work to ensure someone would be available to receive the package. Unfortunately, the FedEx driver arrived at my residence and, according to our Ring doorbell camera footage, remained at the door for less than 60 seconds. The footage clearly shows that no attempt was made to knock on the door or ring the doorbell. Instead, the driver simply left a "missed delivery" notice and departed. Both my wife and I were home at the time, along with our three dogs. Had the driver knocked or rung the doorbell, we would have immediately answered the door. It is extremely disappointing that a delivery attempt was marked as unsuccessful when no reasonable effort was made to notify us of the driver's arrival. Immediately after this occurred, I contacted FedEx to report the issue. I was informed that the package would not be redelivered today and that a note would be added for the driver to ring the doorbell during tomorrow's delivery attempt. Frankly, I find it concerning that such a basic expectation must be specifically noted. I then contacted Best Buy through the online chat system and spoke with a manager named Felix. I explained the circumstances and requested consideration for a credit or partial refund due to the inconvenience and lost time resulting from this failed delivery. At that time, I was advised to wait until the end of the day and follow up if the package had not been delivered. While still on the chat, the FedEx tracking information was updated to show delivery would instead occur tomorrow. I informed Felix of this update. He then advised me that because the tracking had been updated, options such as a refund, replacement, or compensation would no longer be available. This response was particularly frustrating because the original delivery commitment had already been missed. The package was scheduled for delivery today and was not delivered. The fact that FedEx subsequently changed the delivery date does not alter the inconvenience or the time I lost waiting for a package that should have arrived as originally promised.

Bought a monitor for here and the screen had a line going across it. Returned it and exchanged it for a new one and the new one had the same line going across the screen. I returned it and suggested they check their inventory to make sure they’re not selling people damaged items and the man doing my return said they don’t need to.. I’m not sure if he was insinuating I was destroying their property and returning it on purpose but his attitude was unexceptionable.

Everyone was friendly and asked if they could help me.