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Frequently Asked Questions About Best Buy Florence
How do I check product availability at the Florence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Florence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Florence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Florence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4506 reviews)
Rossana C
September 04, 2026
4 out of 5
Amazing!
James J
August 26, 2026
2 out of 5
Prepare to have zero staff around to help you.
Response from Best Buy
August 26, 2026
Hello.
We always want to provide our customers with the help that they need. If you are still needing some assistance, our social media team would be more than happy to help on any of the following platforms: Facebook: @BestBuy, X: @BestBuySupport, Instagram: @BestBuy. Please mention your review #210504 in your message as well. Thank you.
Fia
August 22, 2026
5 out of 5
Me and my girlfriend went in to get help with a computer issue and get her some new earbuds.
Everyone who works here is super nice and helpful. They all really know their stuff and were doing what they can to work with our budget. The person we talked to about my computer’s RAM, I don’t remember his name, but he’s an ambassador for ibuypower. He was a great help! He had answers for all our questions and pointed us right where we needed, and I was able to install things myself after he told us what to do.
We also met with Nick in the audio department, and he helped us get a perfect pair of earbuds without breaking the bank. He was able to track down something that fit all of our needs, even though we had a lot of demands.
Super nice guys! Overall, the atmosphere was very inviting and everyone we talked to was awesome.
We’ll be coming back for sure! Thank you Best Buy team :-]
Matthew C
August 22, 2026
2 out of 5
If you was hoping to get some Pokemon products from the 60th anniversary event it was a huge waste of time they only had pitch black which is a great set but they were supposed to have first Partners series 3 and I believe a promo card and they didn’t have any of that I’m hoping next time I can find something to spend this gift card on because if you wanted to spend it that day you had to go to the back of the line after buying it