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Frequently Asked Questions About Best Buy Florence
How do I check product availability at the Florence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Florence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Florence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Florence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4525 reviews)
Niki S
October 20, 2026
5 out of 5
Great service! Had exactly what I needed!
Graham W
October 20, 2026
1 out of 5
I attempted to call and ask a question, but I was redirected to a call center that was rude and unhelpful. They informed me that they do not let customers contact the store directly, which seems crazy to me.
Response from Best Buy
October 20, 2026
Hello,
Thanks for taking the time to share your feedback. It's understandable not being able to reach your local store to ask a question, wouldn't be expected.
At this time, most calls to our stores are directed to our support teams, to best allow the store employees to focus on their customers in their stores. These support teams should be able to assist with questions. We'd be happy to assist further though, if you can send a private message on one of our social media platforms, Facebook (https://bby.me/oGCUKx), Twitter/X (https://bby.me/KlSTYG), or Instagram (https://bby.me/ADJ6Ev), and refer to your "Google review 240921".
Antonio
October 19, 2026
5 out of 5
Helpful and had what I needed
Rob S
October 15, 2026
1 out of 5
Do not let Best Buy work on your car audio. They took short cuts splicing wires together, didn’t install the crossovers for my component speakers and due to their incompetence I had to pay another audio shop to rewire my car. The poor wiring installed by Best Buy caused my amp to enter protective mode constantly and fried the amp. Take your vehicle to a professional audio shop.