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Frequently Asked Questions About Best Buy Florence
How do I check product availability at the Florence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Florence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Florence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Florence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4487 reviews)
Corey H
August 12, 2026
1 out of 5
I never leave reviews but this has just aggervated me. I ordered a Nintendo switch for pick up at 1pm today Aug 12th 2026. When I ordered it the order said it would be ready for pickup in 1 hour. However it is going on 6:15pm now with it still showing that the item is being collected. I went to the front desk just to make sure it wasn't already in the pack for pickup and he was no help nor did he even bother checking. All he told me was "this happens from time to time that hour is just a reference point". However if you advertise something being an hour then it should be an hour and if it runs a little long that's okay but not something 5 hours longer. IV been walking around the store and they have two left in the case. Out of all the employees none have asked if I needed any assistance or help so finally I went and asked if there was any way to just get one out of the case and get it that way and the answer was no because it had to be processed through there system for pick up orders so here I am still waiting. I watch two people come in and buy while there isn't anything they can do to help me.
Response from Best Buy
August 12, 2026
Greetings, Corey!
Thank you for leaving a Google Review. We strive to make every online order a seamless process from start to finish. I completely understand the need for support if any part of the process doesn’t go as expected. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #202410" for reference. You can find us here:
Twitter(X):
https://bby.me/FZYCEH
Facebook:
https://bby.me/GaqcDz
Instagram:
https://bby.me/HdUeHH.
Joel W
August 11, 2026
5 out of 5
This place is super clean and has tons of displays compared to other Best Buy stores which is nice to preview tech.
This may sound against the grain but I loved that not every employee was stalking me and asking if I needed help every 30 seconds but as soon as I needed help there was always someone to ask and they helped.
Paul B
August 11, 2026
5 out of 5
It was 100 percent Great 👍 Thanks to AJ Hyden
Emily S
June 30, 2026
1 out of 5
Do not buy a microwave from here. They do not give accidental coverage. Bought a $250 new LG. We accidentally bumped the front with a dish and it shattered the panel. It was a very light bump for it to shatter like that. And we buy multiple items plus their protection plan. No loyalty to their best customers.