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Best Buy Florence
Services Offered
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Frequently Asked Questions About Best Buy Florence
How do I check product availability at the Florence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Florence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Florence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Florence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4249 reviews)
Scott S
April 29, 2025
4 out of 5
The store was clean and organized but did not receive any assistance when looking at car audio, so I decided to go to a different location
nathaniel b
April 16, 2025
1 out of 5
The only reason I would walk into a Best Buy is the rare occasion when they have a better deal on something than any online outlets. I ordered a device for my Steam Deck this morning online for pickup. The first teenager who waited on me obviously didn't know what he was doing, tried to get a coworker's attention, but that coworker was distracted by three guys failing to pass credit checks to buy a PS5 on layaway. The teenager who was waiting on me goes to the back and brings back a camera, tries to scan it multiple times and I realize he grabbed the wrong item. He goes back and gets the right item and it says the order was canceled. His boss came out and eventually figured out it was her error.
I should have not bought online and just grabbed it off the shelf and saved myself ten minutes.
Response from Best Buy
April 16, 2025
Hello, Nathaniel,
We appreciate you taking the time to provide a review. Not having a timely order pick up with issues from an associate is upsetting. Please feel free to connect through social media private links. When you are reaching out mention "Google Review 65048792", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Darin W
April 15, 2025
4 out of 5
I came here a few times to get some parts for my laptop or tower and the staff was happy to help, then I cam in to buy a new laptop and after setting it up I found out the GPU was bad took it back to get a new one and they where happy to help, and when it came to wiping the old one it was taking a while to wipe and i had to still get to work so they had me Write down the password to the laptop and my email and phone number in case they needed it, I set up the new laptop and have not found any issues yet
GoldenPlazma56
April 14, 2025
2 out of 5
Great store with annoying practices
You will find anything and everything you need BUT unless you are absolutely planning on buying it THAT very day DO NOT ask for help. Some people are very knowledgeable which can be helpful until they shift the tides while you're just trying to make figure out more about what you're buying. I promise they will make it their entire mission to get you to walk out with something like their life depends on it. You read everywhere that Best Buy employees do not make commission but my god do they make you feel like they do with how much they will try to convince you so beware asking for help unless you are absolutely buying whatever it may be.
Response from Best Buy
April 14, 2025
Hello, GoldenPlazma56,
Thank you for sharing your feedback regarding your experience during your visit to one of our stores. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) or Facebook (https://www.facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 65040692. We look forward to hearing from you.
Sincerely,
^Deysha