Frequently Asked Questions About Best Buy Florence
How do I check product availability at the Florence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Florence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Florence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Florence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4394 reviews)
Scott D
January 04, 2026
5 out of 5
Had what i needed when my local store didnt
Shay B
January 02, 2026
1 out of 5
Thanks for selling me a 300$ used vacuum filled with hair and God knows what else. I can’t even get ahold of the store to file a complaint.
Response from Best Buy
January 02, 2026
Hello Shay,
Thank you for your feedback. It's concerning to learn of the conditions your recent order arrived in. Our Return's Promise allows for a return to be completed with in 14-days, at any location, with no need to make prior arrangements.
To formally document your feedback and provide further assistance, please reach out to us on Facebook at https://bby.me/qn8d9f, Instagram at https://bby.me/2n9drb, or Twitter/X at https://bby.me/61gsrf. Be sure to mention your Google review 99567.
Kenny K
January 01, 2026
4 out of 5
Made a refund very easy. Refund was cash since that was how I paid. Make sure to count you cash as mine was an overpayment. I took the overpayment back in so cashier wouldn't get into trouble.
lisa h
January 01, 2026
5 out of 5
They have a great selection of electronics it is sometimes difficult though to find someone to help you