Best Buy Hamburg Pavilion

Terrible customer service. Offers "lifetime warranty" on a screen protector but never has it in stock. They charge you extra for a warranty and do not follow through with the agreement Not like it's an uncommon model it is an s24. I'd be weary of any lifetime warranty through them

Great customer service! Employee helped me find what I was looking for and was very helpful. Would definitely recommend!!! 10/10

Absolutely terrible customer service, if could indicate no star or negative would have. Scheduled a delivery for a week after in store purchase of a "shelf" range unit (display) in same town. Arrangements were made with employers to be available during time of delivery only to be called 3 hours prior to delivery informing of the need for reschedule. When asked why was informed range was not delivered to warehouse and that they could not locate the range. I explained that it was in the store i purchased it, but that only confused the CS agent further and they continued to state that the delivery needed to be rescheduled and that they had no opportunities sooner than the next week, 7 more days. No way to talk to anyone in store, continued to have contact with over seas agents that were not helpful and had no resolutions other than what BB wanted and mandated. Not one time was there an offer of sooner delivery, possible change in range purchased that could be delivered (reasonable assumption knowing that they cannot "locate" the actual one purchased), or even option for us to pick up new stove and drop off old one. Nothing, not even an apology for the fact that a family of four does not have a range for another week so alternative ways of cooking and simply dining continues to be problematic and more costly. I am not a big box fan of any retailer, this only adds to that and the ever present displeasure as a customer. I will certainly be me dedicated to look at local family owned stores and sure probably a slightly higher ticket but will pay that not to deal with AI attendants, over seas CS, and scripted dialogue to pacify inconvenienced customers. UPDATE: i went into store and talked to a person, Andrew was my local store associate. He was amazing and took care of me. Within 20 minutes he was able to explain what happened, why it happened, and what he could do about it. All points of conversation were professional and polite, and i was very satisfied. I confine to dialogue with Andrew. As far as final CS grading, Best Buy still owns and deserves a 1, while Andrew himself earned a 5. Great job Andrew turning this experience around and taking care of the customer. As a clarification Andrew was professional and did not go down the road of gift cards and incentives other than providing the power cord at no charge, $45 value. Neither was this asked for as well.

Stock low, very high pprices