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Frequently Asked Questions About Best Buy Hamburg Pavilion

How do I check product availability at the Hamburg Pavilion Best Buy?
How do I check my order status?
My local Hamburg Pavilion Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Hamburg Pavilion stores’ holiday hours?

Recent Reviews

4.2
(2587 reviews)
Austin W
November 17, 2024
2 out of 5
First time walking into a best buy, they had a good deal on iPads so I went there to buy iPads for my two kids it was a great store but the staff wasn’t very friendly they made promotion offers but when I tried to talk to them they sort of ignored me like they didn’t want to talk just wasn’t very professional for a store setting sales should have good social skills not going to call the guy out but I will say they need to work on this issue I had today came in happy and excited to walk into a Best Buy for the first time but left not knowing if I want to go back.
Response from Best Buy
November 17, 2024
Hello Austin, Thank you for the review. We regret to hear this was your experience on your first visit with us. We always want to pride ourselves on our friendly customer service. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Regards, ^Kristy
Kevin B
November 06, 2024
2 out of 5
Parker the manager and all the staff were very helpful. It seems they don't have permission from corporate to help resolve issues. I was told I had to go online to correct a issue with my receipt. Very hard to get help. No response after several emails. And no direct line to any local store so I have to drive the 50 miles or just right it off. Twice in one year is enough. Not a fault of local staff but I'll not be shopping at a store where the locals don't have any say in helping me.
Response from Best Buy
November 06, 2024
Hello, Kevin. I understand how frustrating it would be to not receive help as needed while visiting a store. We would be more than happy to document your feedback as well as assist in any way that we can. Please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Best, ^AllisonS
Cheyenne W
November 03, 2024
1 out of 5
NEVER use Best Buy’s delivery and installation service. They sub it out to a third party and they are famous for dropping/ having no one available the day of your delivery. On top of that it’s expensive. Incredibly unprofessional and show no care for your time and money. The staff at the store were great and knowledgeable but we’re highly disappointed in Best Buy’s business practices. At the end of all of the hassle and disappointment we received no sort of compensation just a bunch of sorrys that make no difference. Best Buy is highly unreliable and pathetic.
Response from Best Buy
November 04, 2024
Hello, Cheyenne! We hate to hear about this delivery and installation experience you had, as we never want our customers to encounter these issues. I know it's important to receive the best service, and we'd like to follow up on this. To continue, please contact us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your private message with “This is in regards to my Google review 64384758” and share your full name, email, and phone number. You will be connected with a live agent within hours of operation. Thank you, ^Allison
I!Am!BearWolf!
October 27, 2024
5 out of 5
My favorite Best Buy in town.

About Best Buy Hamburg Pavilion

bestbuy.com