Josh at Geek Squad was friendly and helpful.
Michael B
September 01, 2025
Terrible service. The employee a manager paired me with you could tell he was out of place and had no idea what he was doing. He took almost 30 mins to find the gaming laptop i wanted. messed up my leasing account info two times and then when i got hit with a form of fraud hold he just looked at me scared and lost and handed me a receipt and told me to call this number…was assured by manager that this happens all the time for me to call and just push it through but it was not that easy and still dealing with issues two days later with no resolution. I’m extremely displeased and probably will not return to Hamburg location!
I have only written a few reviews in my life but this one is beyond well deserved.
We wanted to acknowledge Shreyan who provided us with such unbelievable customer service!!!!! He was so knowledgeable in guiding us to find the right TV, sound system and refrigerator for our needs. He truly was amazing! We were so impressed by how he paitently and kindly answered literally the dozens of questions we had. He treated us like we were VIPs! He is absolutely outstanding and could not recommend him more!
We wanted to see an additional item at another Best Buy store across town. Rick the manager kindly contacted Lucas to let him know we were on our way and what we we needed to see there. Rick asked Lucas to take good care of us. Once we arrived Lucas took over and he was absolutely phenomenal too!!!! He explained everything we needed to know and also answered all our questions and concerns. Lucas set up all the details of our upcoming deliveries and paitently worked with us to ensure our satisfaction. This entire experience from Shreyan, Rick and Lucas was on a level that deserves the highest praise! We would give 10 stars for this entire experience if we could! This was truly perfect customer service!!!!!!!!!!
Phone support from some foreign country is awful. The people in the store are awesome an very helpful. Took care of my computer quickly and graciously.