Best Buy Hamburg Pavilion

Absolutely terrible customer service, if could indicate no star or negative would have. Scheduled a delivery for a week after in store purchase of a "shelf" range unit (display) in same town. Arrangements were made with employers to be available during time of delivery only to be called 3 hours prior to delivery informing of the need for reschedule. When asked why was informed range was not delivered to warehouse and that they could not locate the range. I explained that it was in the store i purchased it, but that only confused the CS agent further and they continued to state that the delivery needed to be rescheduled and that they had no opportunities sooner than the next week, 7 more days. No way to talk to anyone in store, continued to have contact with over seas agents that were not helpful and had no resolutions other than what BB wanted and mandated. Not one time was there an offer of sooner delivery, possible change in range purchased that could be delivered (reasonable assumption knowing that they cannot "locate" the actual one purchased), or even option for us to pick up new stove and drop off old one. Nothing, not even an apology for the fact that a family of four does not have a range for another week so alternative ways of cooking and simply dining continues to be problematic and more costly. I am not a big box fan of any retailer, this only adds to that and the ever present displeasure as a customer. I will certainly be me dedicated to look at local family owned stores and sure probably a slightly higher ticket but will pay that not to deal with AI attendants, over seas CS, and scripted dialogue to pacify inconvenienced customers. Good luck BB, Circuit City had a similar plan.... that didn't work out very well for them either.

Stock low, very high pprices

Staff are always kind and helpful

The help were great but Best Buy stopped stocking the high quality equipment like Wester Digital or Seagate. They had nothing but off brand junk. They are catering to buyers who don't know or care about good quality. Good quality with external Hard drives is extremely important. The employee did the best she could. It isn't her fault that Best Buy no longer carries the good quality stuff. They are concentrating on selling the cheap stuff with higher mark ups. I gave them a chance but apparently they don't want my business. They cater to people who know nothing about external hard drives.