I was informed today that my service appointment has been rescheduled, even though the appointment was originally scheduled for today.
I took the day off from work specifically to be available for this appointment, so receiving notice on the same day that it has been rescheduled is extremely inconvenient and unacceptable.
Response from Best Buy
August 14, 2026
Hello,
Thank you for your review. Not having a service appointment go as planned can be really frustrating, so we understand your disappointment at having an appointment be rescheduled on the day of your appointment. If you would like assistance or want to formally document your review, please send a private message on social media. Please include Google Review 203147 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Took my laptop to get fixed in September of 2025. Nothing was repaired despite the fix being very easy when I got a second opinion.
Fast forward to today - I get an email stating that Best Buy was going to charge me $200 for a subscription that they signed me up for without my knowledge. I canceled it immediately because I simply cannot afford that. When I attempted to inquire about this subscription over the phone, I was met with an AI who refused to let me speak to a person.
This is unethical and predatory business practice. Best Buy has lost my business permanently.
Response from Best Buy
August 12, 2026
Hello, Enrique,
Thank you for reaching out to share your concerns on your My Best Buy Total Membership. This membership is often offered when customers are looking to have troubleshooting or repairs on computers as it covers almost all costs in store for services. It is very likely that while signing up you may not have remembered after the fact, although we do send out email notifications before renewal and your membership information is available with your My Best Buy account online or through the Best Buy app. If you would like to chat with someone about your concerns please reach out to us at any of our social media profiles below with Review 202310 for support.
Facebook (https://bby.me/an429F)
X (https://bby.me/WXvPWR)
Instagram (https://bby.me/EmCshK)
love this best buy. use to shop here all the time when I lived in the area and it still has outstanding customer service.. they even stayed after hours last night to help me resolve an issue. I'd give them 100 star rating if I could. 🙌🌹🙌