Stephanie T
March 21, 2025
I went to buy a laptop, I had already researched and decided on which one to buy, unfortunately it was only available at the store that was farthest away from my house (1/2 hr drive). It was available to ship, but I needed it sooner than it could be delivered.
There were many associates working, but no one in computers. So I had to ask two different associates to send someone to computers to help me. I waited over 20 minutes. Then I had to wait for the associate to track down a key to unlock the cage, then I had to wait for them to find the specific laptop I was looking for, then I had to listen to their store credit card offer, and the warranty offer, then I had to click through the same offer when running my card.
While I'm grateful that the laptop I wanted was available in the area. What should have taken 15 minutes took an hour (not including the drive time). I also realized that I could have purchased the laptop on the app for pickup, I wanted to physically see it first.
This is why brick and mortar stores are dying slow deaths, it's a hassle.
Everyone was great?? Extremely helpful and courteous.
A little hard to find certain things and or a person to help point you in the right direction.
For me is a good store with good stuff