Best Buy Outer Loop

This Best Buy sucks even if you live on the set of town it's best to just take the drive to the east end. They had my laptop for 5 days made me pay $50 when I have full coverage insurance to fix my laptop then they kept it for 5 days I had to figure out that it had already been dropped off The person on chat said yeah you might as well go to the store because they'll never answer the phone I called anyways the call center told me I had to make an appointment I told them no that they could schedule me a call when I went up there they couldn't find my laptop The guy had to search and search and search and apparently had been doing everybody else's orders and they just had looked over mine They gave my laptop back not charged dirty as hell and still charged me the $50 like damn you could have gave me a 10% discount for all the BS you put me through not to mention the extra week you kept my laptop for absolutely no reason. I've spent literal thousands at this Best Buy I'm a premium member or whatever it is They always thank me when I call for being a Best Buy plus member whatever and regardless of all the perks that that is supposed to get me The service is trash you will never find an employee to help you no matter what section you're in the employees will tell you there's other employees in certain sections there's nobody there ever. It's just complete and total trash like the McDonald's down the street has way harder working teenagers than this place has adults I'm not sure if they're paying them a livable wage or not, but this Is too big of a corporation to have a store that's running this poorly at this continuous of a rate because mind you have grown up here this has been the best buy that I've went to my entire life 34 years. Just make the drive to the east end one trust me do not waste your time at this one You will not get service your stuff will get lost and you will lose money!!!!!

Bought an open box excellent condition 75 inch tv. Drove an hour to pick it up. Asked to see it before they boxed it up was told no even asked if it had the remote told it did. Drove an hour back home. Wrong tv ( a much cheaper model in box). No remote no stand. Outer loop location.

Not bad .

Mumu helped me choose my items for my MacBook Air. He helped me so patiently and helped me get the most value within my budget for all my macbook accessories. He was kind and professional, warm, and informative. I will seek out this BestBuy location because I had such a wonderful experience from Mumu.