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Best Buy Outer Loop
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Frequently Asked Questions About Best Buy Outer Loop
How do I check product availability at the Outer Loop Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Outer Loop Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Outer Loop stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Outer Loop Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4734 reviews)
Jeremy G
October 29, 2025
1 out of 5
⭐ 1 Star – Extremely Disappointed in Best Buy’s Customer Service
STAY FAR AWAY IF YOU VALUE YOUR TIME AND DOLLAR.
I went to Best Buy and bought a simple HDMI cable for $29.99. The very next day I came back to return it. The purchase was linked to my Best Buy account, so there was no confusion about proof of purchase — yet they still refused to give me a refund on a gift card.
I paid with a debit card, which is basically the same as cash, so I could completely understand if it had been a credit card — but it wasn’t. I just wanted the $29.99 put on a store gift card so I could immediately use it toward the $150+ worth of items I was ready to buy. Instead, they insisted on refunding it to my original purchased card, meaning I wouldn’t have access to the funds right away.
When I said that was poor customer service and eventually can’t wait for the decline of the store, the associate got defensive and refused to even check me out for the new items I was trying to purchase. Completely unprofessional.
I’ve spent plenty of money with Best Buy over the years, but after this experience. No worries lesson learned. Terrible attitude and zero common sense.
List of items I have bought ELSEWHERE since my local Best Buy on outer loop is horrible.
1. Sony A7 IV Mirrorless Digital Camera 24MP w/ 28-70mm Lens,
$2,198.00
2. DJI Air 3S Fly More Combo $1,599.00
3. Nintendo Switch 2 + Mario Kart World Bundle
$499.00
4. GoPro HERO 13 content creation kit
$649.00
5. DJI Mic 3 (2 TX + 1 RX + Charging Case),
$329.00
Based off your OWN FINANCIAL DATA from 2025 from the $5,274.00 purchases I just listed that I have bought elsewhere and NOT FROM BEST BUY..
Pat the store manager at location #335 has costed you all profit margins from the following items and a future customer in perpetuity.
$5,300 (Purchase) x 22.6% (Gross Profit Margin) = $1,197.80
Do better. Be better. “Pat” the store manager at Best Buy off outer loop
Store number #335
4251 outer loop Louisville Kentucky 40219
Response from Best Buy
October 29, 2025
Hello, Jeremy,
Thank you for sharing your feedback regarding your experience during your visit to one of our stores. We try to pride ourselves in ensuring we provide great customer service. Let's get this documented and reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://bby.me/qnwuyq), X/Twitter (https://bby.me/ce8abl) or Facebook (https://bby.me/71llzr) with the full details of your experience. Also add Google Review 62224. We look forward to hearing from you.
James H
October 29, 2025
5 out of 5
They was very helpful with the information that I asked about the product that I bought.
Jean M
October 29, 2025
4 out of 5
Took awhile for someone to assist in the computer area. Once assistance arrived he was very helpful.
J.Pike M
October 14, 2025
4 out of 5
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