Frequently Asked Questions About Best Buy Outer Loop
How do I check product availability at the Outer Loop Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Outer Loop Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Outer Loop stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Outer Loop Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4481 reviews)
Christinr L
October 09, 2024
3 out of 5
Its a nice store but the biggest problem is getting someone to help you. I waited and waited and ask for help twice before anyone helped me. Salesman seemed liked he cared less if he made a sale.
Response from Best Buy
October 09, 2024
Hi, Christinr,
We dislike hearing that you had difficulty with being able to get assistance from employees during your visit. It's important to us to create an experience much better than what you've described. Please help us improve by connecting with our Best Buy Social Team via Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy) and mention Google Review 64290674. When reaching out, be sure to send a private message or DM that includes your full name, phone number, email address, and the location where this occurred.
Thank you for sharing this with us.
Sincerely,
^Tina
Joel G
October 06, 2024
3 out of 5
Go to St Matthews Best Buy, I love Best Buy put this location is always a pain
Response from Best Buy
October 06, 2024
Hello, Joel,
Thanks for taking the time to provide a review. We appreciate you visiting a few of our retail locations. Regardless of which Best Buy store our customers visit; they should always receive outstanding service. I understand your experience here may not have measured up to the expectations we have in place, and our team, which is based out of our Corporate Campus, would love to learn more about what transpired. It is important your feedback is documented and shared with the store leaders, as they will be in the best position to ensure any concerns are properly addressed.
You can find us on Facebook (Facebook.com/BestBuy), Twitter/X (Twitter.com/BestBuySupport), or Instagram (Instagram.com/BestBuy). Please provide your full name, email address, and telephone number to complete the documentation process. To protect your personal information, please send those details through private message or DM. Please also reference Google review, 64279782.
Best,
^Sarah
sarah
October 04, 2024
1 out of 5
Nasty people and poor poor service. If you sell a warranty on a new item and it fails, why would my mother have to pay to repair??? Not buying from a company who sells a fake warranty. Using security to intimidate a senior citizen is unethical.. but the again so is selling a warranty you know doesn't really cover anything.
Response from Best Buy
October 04, 2024
Hello, Sarah,
Thank you for taking the time out of your day to leave a review and some feedback for us. We'd like to hear more about this and see what we can do to assist. Please have the purchaser reach out via private message on social media with their name, phone number, and email. Please make sure to mention Google Review 64273683.
Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy)
Warm Regards,
^Meghan