Best Buy Outer Loop

Wouldn’t let me return a faulty product or exchange for a new one

i had a smooth experience,

If you value your time, just go to the Best Buy in St. Matthew’s—you’ll save yourself an hour. I walked into the Outer Loop location on a Saturday and stood around for over 20 minutes without a single employee acknowledging me. Plenty of staff were walking by, stocking shelves, or moving between the front and back of the store, but no one stopped to offer assistance. When I finally approached the front desk and asked for help, the employee said, “Cool, we’ll add you to the queue.” As I walked away, I noticed he didn’t actually do anything. About five minutes later, a manager came over to ask for my name and add me to the system—so what was the first employee doing? Nothing. I was then told the wait would be about five minutes. The manager stood near the cell phones, while I waited by the laptops but no one ever came to help. After another ten minutes passed, I gave up and left. I drove to the St. Matthew’s location, walked in, bought what I needed, and was out in less than ten minutes. The lack of urgency and customer care at the Outer Loop store is clear. If you need efficient service, skip it and head straight to St. Matthew’s

Mediocre customer service.