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We are back open!
Come check out your newly remodeled store.
Best Buy St. Matthews
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Sony Experience
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Frequently Asked Questions About Best Buy St. Matthews
How do I check product availability at the St. Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local St. Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy St. Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the St. Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5099 reviews)
Zach L
April 23, 2026
5 out of 5
Great supply of modern technology!
Ladon A
April 21, 2026
1 out of 5
I will not go back to this store if you tell them you need help they will still send 7 more people to you. I know what I’m looking for I don’t need help shopping. And everyone is on a radio so if the first people told you I don’t need help why keep sending people? Everyone doesn’t steal
Richard V
April 19, 2026
5 out of 5
Very typical BestBuy and everyone is very helpful
Justin A
April 18, 2026
1 out of 5
Ordered an open box item that was fulfilled by Best Buy warehouse in shepherdsville, and received an entirely different item in the box. The box was sealed by Best Buy in Best Buy tape but upon opening the item was missing. Cole, the local manager on Shelbyville road was dismissive and I was sent away with no credit or item or offer for help. The behavior and treatment of a paying customer is completely unacceptable. After multiple visits and calls to customer support, Best Buy claims that I have no option or recourse, and they do not have the resources to reverse follow the specific item sku or serial number of the item in their system to determine the exact spot of theft. So now I have no item, no refund, no recourse on an expensive purchase. Stay clear of this location and items fulfilled by shephersville KY warehouse.
Response from Best Buy
April 18, 2026
We understand the frustration when your order came with the wrong item. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/HypDNh), Twitter/X (https://bby.me/lbogo9), or Instagram (https://bby.me/iFEjM2), and mention your Google review, 143370.