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We are back open!
Come check out your newly remodeled store.
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy St. Matthews
How do I check product availability at the St. Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local St. Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy St. Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the St. Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5183 reviews)
K. B
September 17, 2026
3 out of 5
Went there to see about getting a solar powered generator and solar panels for my home but apparently the customer service people are not interested in making a sale of a large ticket item cuz they were most unhelpful
William G
September 15, 2026
5 out of 5
I was in and out with what I wanted and it was all thanks to Kevin and Blake showing up with initiative the help me find what I was looking for. Thanks guys 😊
Tina
September 12, 2026
1 out of 5
We bought a mini fridge here. The fridge broke down so we came in to ask what to do about it... the checkout person told us to call the manufacturer since it has been more than 15 days since purchase. He then said Bestbuy can't help. We contact the manufacturer and they tell us to go back to bestbuy for geek squad to "solve the issue"... so much back and forth... Will not shop appliances here anymore
Abby L
September 10, 2026
2 out of 5
Pushy and manipulative sales staff. We were trying to buy a laptop with a budget of $1500. We were told multiple times that $1500 would not even get us a laptop that could run Stardew Valley and it was “pointless to purchase something at that price because it would just break in a year”. They then tried to push a 3k laptop on us and told us to just “use their credit card”.
We left without buying anything and were able to purchase a laptop for under our budget at a local PC store.
Response from Best Buy
September 10, 2026
Hello, Abby,
Your feedback is valuable to us, and we greatly appreciate you for taking your time to share your experience as it helps us to continue to improve. This is far from the experience we intend to provide for our customers, and we understand that your experience was made to be more difficult than we'd like.
It is important to improve your experience, and we would like to discuss this issue further. Please get in touch with us on any of the following platforms:
Facebook (https://bby.me/9PHFg8)
Twitter/X (https://bby.me/Pc4IVZ)
Instagram (https://bby.me/x1Ikza)
Please mention your review #220535, so we can further assist you and document your experience.