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We are back open!
Come check out your newly remodeled store.
Best Buy St. Matthews
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Sony Experience
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Frequently Asked Questions About Best Buy St. Matthews
How do I check product availability at the St. Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local St. Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy St. Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the St. Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4882 reviews)
ARLIN B
March 22, 2025
5 out of 5
Needed an adapter to connect an older game console to a new TV & Best Buy came through once again. Reasonably priced and both locations closest to me still had some in stock. Pretty cool ! I use G maps to check the flow of traffic before heading out and it didn’t let me down on this trip either. The pictures help remind me of the store’s locale and layout. 👍🏻
Terri C
March 19, 2025
5 out of 5
Customer service is exceptional
Demetrius B
March 17, 2025
1 out of 5
Best Buy lost me as a customer today. I bought what ended up being defective Beats Studio Buds. Purchased on 2/25/25 went to return 3/17/25 due to left ear having a constant garbled sound out of it whether playing music or not. The manager denied the return as it was 6 days over their "15 day return policy". There's other retailers selling the exact same items usually and with a 30 day return policy. So from now on I will use Best Buy as a research facility and make my purchases elsewhere.
Response from Best Buy
March 17, 2025
Hi, Demetrius,
Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention.
We would love to address any questions or concerns you may have. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64937386 as reference. We look forward to hearing from you.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
jerod s
March 16, 2025
3 out of 5
Expensive, almost everything online is cheaper and not cheaper by a few dollars which would be acceptable being youre getting it now vs in a few days, its cheaper by a lot so it's an i must have it now price.
Response from Best Buy
March 17, 2025
Hello and thanks for reaching out on Facebook, Jerod.
We understand the frustration when you find a cheaper price online. Please know, we offer a Price Match Guarantee, so that if you find a cheaper price with a Qualified Competitor, we will match the price upon request. See more here: https://www.bestbuy.com/site/help-topics/price-match-guarantee/pcmcat290300050002.c?id=pcmcat290300050002
If you have additional questions, feedback, or need of help, please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, and mention your Google review, 64935089.
Kindly,
^Graham