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We are back open!
Come check out your newly remodeled store.
Services Offered
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Frequently Asked Questions About Best Buy St. Matthews
How do I check product availability at the St. Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local St. Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy St. Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the St. Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5194 reviews)
Jennifer T
October 07, 2026
2 out of 5
Got here when they first opened so that I could talk with somebody about a remarkable the only person that asked if I needed help was the cell phone guy he called several times for somebody to come help me no one ever came over for 30 minutes. He kept apologizing and trying to help me by googling things then he went to the back to get it for me when I decided I would just buy it and figure it out at home by myself and somebody else came over to ring me out and they also had no idea about this and could only just ring me out four more peiple were asked in your store and were googling how this thing works. Nobody in the store could help me. What is the point of your story if you’re not training people about your products I was here for 45 minutes with no help but from the cell phone guy who was awesome. I should’ve just ordered it online.
Response from Best Buy
October 07, 2026
Hello,
Thanks for sharing your feedback about your recent visit. When looking at a new type of tech that you're interested in, it's understandable to have some questions about it. We get not being able to have those questions be answered by the employees in the store, wouldn't be an ideal experience. We'd like to look into this further with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/DlW59U), Twitter/X (https://bby.me/hvv6RE), or Instagram (https://bby.me/Yomj3L). Please mention your "Google review 231547" in your message.
Nicole M
October 05, 2026
5 out of 5
Great customer service and they will help you with finding what you need.
Erin A
October 03, 2026
5 out of 5
Joseph helped us get a gift for my so for his birthday. He was extremely helpful and explained everything to me...would definitely recommend this store to anyone based on customer service. Everyone working was extremely helpful!!!
Bryan T
October 02, 2026
5 out of 5
Helpful staff, good deals, and rapid service.