Best Buy St. Matthews

⚠️ WARNING TO FRIENDS & NEIGHBORS: DO NOT BUY FROM BEST BUY. I bought an $877 Apple Watch from Best Buy, delivered by FedEx. FedEx made me sign before I could even touch the box. It felt way too light, but I didn’t think much of it in the moment. My husband opened it later and the box had been cleanly cut open along the edges. The watch was gone. All that was left was the trash from its packaging and a set of directions. Someone helped themselves before it ever reached us. FedEx says they’re not responsible because Best Buy’s contract shields them from any obligation. Best Buy told us there was “nothing they can do,” even though they never offered an option to purchase any shipping insurance during checkout. So we’re just out $877 because their system leaves customers unprotected while the carrier is conveniently off the hook. We escalated and spoke with Patricia, who listened just long enough to say, “I’ve done all I can,” before hanging up on us. This setup is practically an invitation for fraud in transit—no insurance option, no accountability from FedEx, and Best Buy washes their hands of it the second something goes wrong. If this is how they operate, consider this a warning: do not trust Best Buy with your money. If your package is tampered with or stolen, you’ll be the one paying for it—not them.

Geek was awesome. Repaired computer problem quickly. And sweet young phone saes person cleaned up my phone memory card.

We desperately need a MicroCenter!

Alton was amazing! super knowledgeable and helped us get the best bang for our buck. Noah was very patient and even took over at one point to help finish everything smoothly. He even walked our item out to the car and loaded it in. 10/10 service. Very satisfied.