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We are back open!
Come check out your newly remodeled store.
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy St. Matthews
How do I check product availability at the St. Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local St. Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy St. Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the St. Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5178 reviews)
Alexandra
September 08, 2026
1 out of 5
I’m extremely disappointed with my experience with Best Buy/Geek Squad.
I dropped off my camera for repair and was told it would take approximately 2 weeks. It has now been 4 weeks, and I was ultimately told that my camera has been lost while in Best Buy’s possession.
I trusted Best Buy with an expensive piece of personal property, and the fact that it has now gone missing while they had it for repair is completely unacceptable. What makes this even more frustrating is that I had to wait twice the original estimated repair time before being told that they couldn’t even locate my camera.
At this point, I’m simply asking Best Buy to take responsibility for the property they accepted from me and provide an appropriate replacement or reimbursement.
I hope Best Buy resolves this appropriately, but based on how this has been handled so far, I would strongly recommend keeping this experience in mind before trusting them with valuable equipment.
Response from Best Buy
September 08, 2026
Hello,
Thanks for bringing your concerns to our attention. We understand why you would be upset by this, and we would love to take a look into this matter for you. Please send us a private message on X, Facebook or Instagram. You may also include the Google review number 219905 in your message to us.
X: https://bby.me/VRj58B
Facebook: https://bby.me/MkRfwT
Instagram: https://bby.me/6eAzx5
Paul S
September 03, 2026
1 out of 5
No help at all
Mislead in store and when I called back to speak to management they don’t take calls
Customer service ????????
George R
August 24, 2026
5 out of 5
Good clean store. Lots of cool stuff and options. Staff is friendly and chill
Andrew D
August 21, 2026
5 out of 5
Purchased a new TV for my living room. Staff was super friendly and helpful. Shoutout to Harry for making it easy. He was very knowledgeable and made it easy to understand the differences in products. AND THEY HELPED ME LOAD IT IN THE TRUCK