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We are back open!
Come check out your newly remodeled store.
Services Offered
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Frequently Asked Questions About Best Buy St. Matthews
How do I check product availability at the St. Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local St. Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy St. Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the St. Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5189 reviews)
David G
October 01, 2026
2 out of 5
Had a great experience with our salesperson, a very poor experience with their delivery and logistics. Initially ordered a refrig on-line after ours died. A few days later I was notified of a several weeks delay. Since we no longer have a working refridge, we cancelled and went to the store. Ordered a refrigerator that had another three week delivery timeline and agreed. Two days before delivery we were notified of an over two week delay. What's up with that? We don't have a working refrigerator and you mysteriously can't deliver for another 2+weeks.
Really disappointed in Best Buy.
Response from Best Buy
October 01, 2026
We appreciate you taking the time to share your experience. Getting a delivery should be easy, and we'd be happy to assist. Please reach out to us in a private message on Facebook (https://bby.me/Skjzmv), Twitter/X (https://bby.me/cbHYRR), or Instagram (https://bby.me/q771UE), and mention your Google review, 228859.
Felo c
September 23, 2026
5 out of 5
Great customer service
Jackie W
September 22, 2026
5 out of 5
Super knowledgeable and helpful with cell phones
K. B
September 17, 2026
3 out of 5
Went there to see about getting a solar powered generator and solar panels for my home but apparently the customer service people are not interested in making a sale of a large ticket item cuz they were most unhelpful