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We are back open!
Come check out your newly remodeled store.
Best Buy St. Matthews
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Sony Experience
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Frequently Asked Questions About Best Buy St. Matthews
How do I check product availability at the St. Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local St. Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy St. Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the St. Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5030 reviews)
Richard C
December 03, 2025
1 out of 5
I recently attempted to purchase a set of Govee LED lights that were on sale on the official Govee website. Since Best Buy carried the exact same model, I decided to buy them in-store and request a price match. Despite having the product page and sale price pulled up directly from the official Govee site—and knowing that Best Buy advertises price matching—the store declined to honor it.
I’m disappointed in the experience, as I expected more consistency with their price match policy, clearer communication and better adherence to their stated policy would have made this a much smoother transaction.
Response from Best Buy
December 03, 2025
Hi Richard,
Thanks for sharing this review. We can understand your disappointment regarding not being able to price match this purchase. Our Price Match Guarantee does outline the specific qualified competitors that we will match, which you can find here: https://bby.me/8oym1v.
If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/77inbm), Twitter/X (https://bby.me/8mkzgw), or Instagram (https://bby.me/t8jscz). Please include the Google Review reference number #80777 when reaching out.
Kim s
December 02, 2025
5 out of 5
Great service
Mike T
November 30, 2025
1 out of 5
Whatever you do don't order anything from Best Buy if you want it to show up. I ordered a large TV on November 11th for delivery on November 29th. I got confirmation emails and then the day before a text saying it would be arriving between 7:30 a.m. and 11:30 a.m.. I gave up my Saturday morning to be home. When I woke I had a text saying it was expected at 8:15 a.m.. 8:15 came and went and no TV but I figured oh well, they have till 11:30. Then 11:30 came and no TV. The app didn't provide a good update and they didn't answer their phone and when I finally got through to them they said "Oh yes it's on the way don't worry it will be there". Then I kept getting updates saying that the TV was nowhere to be found and I called several more times. It's very difficult to reach their customer service and when you do they have no reliable information. I ended up having to cancel the order that day and they offered to ship it to me a week later but I needed it for an event that week that I had planned on for a long time so it completely left me in a lurch. I ended up going to the Walmart app and buying a TV and it came the next day. I highly recommend shopping at Walmart or Amazon they're much more reliable and have much better customer service and communication.
Lillian L
November 28, 2025
1 out of 5
Just bought a tv here immediately plug it in at home and it’s messed up. Took it back to Best Buy on black friday the same day that I picked up the tv, waited 30 minutes in line with one person in front of me and they have NONE IN STOCK. I even called before I drove in 40 MINUTES AWAY and customer service told me they had multiple in stock. Ridiculous.
Response from Best Buy
November 28, 2025
Hello,
Thanks for sharing this with us. Getting a new TV should be exciting, though it's understandable to find that it wasn't working properly, and then the store didn't have a replacement, as expected, isn't ideal. We'd be happy to look into this with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/iwiz1p), Twitter/X (https://bby.me/xk5cuq), or Instagram (https://bby.me/fpqjdw). Please also mention your "Google review #77033" in your message.