Best Buy St. Matthews

I spent an hour of wasted time at this store. I came in with a Garmin watch that I purchased in-store the day prior to exchange it for another Garmin watch of the exact same price. I waited 30 minutes for the watch to be brought out from the back. Between the customer service rep calling someone, me standing around waiting for a different representative to locate it, and then finding out the original rep had the last watch I wanted behind the desk while another rep searched for it, the whole process was completely disorganized. After all of that, neither the associates nor the manager could exchange my item that I bought in-store. I was first told they needed to return it to my Best Buy credit card and then have me purchase it again. Then I was told I needed to call Best Buy and have them send me a box to ship the item in for an exchange. It was a completely incompetent experience. This happens every time I go into this store, and I would advise anyone to go to a different location. I’m not sure who manages this store, but they really need to retrain their staff. And to be clear, the original reps seemed very young, so I’m not blaming them — I’m blaming the management they called over, who were not kids and need to do better. I plan to contact corporate and continue until i get a resolution.

Picked up order today. Employees were polite and quick with package delivery.

It sucks I didn't catch his name, but the young man was extremely helpful. He gave great recommendations and was very knowledgeable. Next time I go to best buy, I'm going to find that guy

Geek was awesome. Repaired computer problem quickly. And sweet young phone saes person cleaned up my phone memory card.