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We are back open!
Come check out your newly remodeled store.
Best Buy St. Matthews
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy St. Matthews
How do I check product availability at the St. Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local St. Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy St. Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the St. Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5031 reviews)
gregg m
December 06, 2025
1 out of 5
I was going to buy a washer and dryer yesterday but when I tried to call the store to ask a question I got connected to customer service in another country that couldn't answer my question and also wasn't able to connect me to the store... I'm sure they don't care but definitely lost a sale and more future sales.
Response from Best Buy
December 06, 2025
Hi, Gregg,
Thank you for taking the time to leave feedback for us regarding your recent interaction. I can understand wanting support when calling in.
At this time, Best Buy does not have in-store operators. However, our phone Agents are trained to assist with your inquiries.
We are also happy to assist here via social media. For support, please send us a private message on any of the following platforms: Facebook (https://bby.me/fxixgx), X (https://bby.me/xyjdz1), or Instagram (https://bby.me/7gmeop).
Be sure to mention “Google review #82841” in your social media message.
Diane E
December 05, 2025
5 out of 5
We had a very helpful young lady. It was nice to have such a cheerful experience
Richard C
December 03, 2025
1 out of 5
I recently attempted to purchase a set of Govee LED lights that were on sale on the official Govee website. Since Best Buy carried the exact same model, I decided to buy them in-store and request a price match. Despite having the product page and sale price pulled up directly from the official Govee site—and knowing that Best Buy advertises price matching—the store declined to honor it.
I’m disappointed in the experience, as I expected more consistency with their price match policy, clearer communication and better adherence to their stated policy would have made this a much smoother transaction.
Response from Best Buy
December 03, 2025
Hi Richard,
Thanks for sharing this review. We can understand your disappointment regarding not being able to price match this purchase. Our Price Match Guarantee does outline the specific qualified competitors that we will match, which you can find here: https://bby.me/8oym1v.
If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/77inbm), Twitter/X (https://bby.me/8mkzgw), or Instagram (https://bby.me/t8jscz). Please include the Google Review reference number #80777 when reaching out.
Kim s
December 02, 2025
5 out of 5
Great service