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Frequently Asked Questions About Best Buy St. Matthews

How do I check product availability at the St. Matthews Best Buy?
How do I check my order status?
My local St. Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy St. Matthews stores’ holiday hours?

Recent Reviews

4.1
(5190 reviews)
Erin A
October 03, 2026
5 out of 5
Joseph helped us get a gift for my so for his birthday. He was extremely helpful and explained everything to me...would definitely recommend this store to anyone based on customer service. Everyone working was extremely helpful!!!
Bryan T
October 02, 2026
5 out of 5
Helpful staff, good deals, and rapid service.
David G
October 01, 2026
2 out of 5
Had a great experience with our salesperson, a very poor experience with their delivery and logistics. Initially ordered a refrig on-line after ours died. A few days later I was notified of a several weeks delay. Since we no longer have a working refridge, we cancelled and went to the store. Ordered a refrigerator that had another three week delivery timeline and agreed. Two days before delivery we were notified of an over two week delay. What's up with that? We don't have a working refrigerator and you mysteriously can't deliver for another 2+weeks. Really disappointed in Best Buy.
Response from Best Buy
October 01, 2026
We appreciate you taking the time to share your experience. Getting a delivery should be easy, and we'd be happy to assist. Please reach out to us in a private message on Facebook (https://bby.me/Skjzmv), Twitter/X (https://bby.me/cbHYRR), or Instagram (https://bby.me/q771UE), and mention your Google review, 228859.
Felo c
September 23, 2026
5 out of 5
Great customer service

About Best Buy St. Matthews

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