Best Buy St. Matthews

Been trying to contact the Shelbyville road store in Louisville Ky to talk about Starlink internet systems. You cannot talk to the store. They start with ai then switch you to a call center. No one knows anything and still can’t talk to the store. No wonder everyone mail orders from other company’s. Wish it would let me give 0 stars. Used to be a good company.

I don’t recommend ordering from Best Buy. I ordered a fridge with installation and this is how the delivery people left my water line. They bent it and zip tied it as a way to “cap” it off. Now it is bent and broken and leaking. I had to turn off the water. I called and one person told me I would hear back in a day, one person in 14, and one person in 10 days. I went to the store and they said I would hear back in 3 business days and they would call me with details shortly. I haven’t heard back. I was told by Best Buy the delivery people are not authorized to perform plumbing modifications and if I make repairs myself they likely won’t cover the cost. So here I am… No water, no clear direction on whether I can get it fixed myself, and no offer from Best Buy to repay any bit of the fridge or any financial help other than IF they approve my claim I might get reimbursed. It’s a real shame. Also their entire customer service is a call center with no clear understanding of Best Buy’s policies. They really left me in a tough spot when all they had to do was plug in a new fridge. Edit: considering Best Buy has responded I would like to point out I called multiple times, went to the store, dm’d Best Buy on instagram and was given the same lack of help. I would just have to wait 3 business days. No resolution, no offer to provide immediate help or any level of compensation for all of this trouble, and for me to wait was the best they could offer.

Ok

Una experiencia increíble