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Frequently Asked Questions About Best Buy St. Matthews

How do I check product availability at the St. Matthews Best Buy?
How do I check my order status?
My local St. Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy St. Matthews stores’ holiday hours?

Recent Reviews

4.1
(5160 reviews)
Paul P
August 06, 2026
5 out of 5
I only buy my electronics at Best Buy. Good customer service. Headache free returns.
Christine S
August 06, 2026
2 out of 5
Greeter was very friendly. He’s only reason there’s two stars because it was such a small part of experience. I came in cash in hand to buy a Mac & IPad for my new business. Couldn’t get help. Finally found someone who told me to scan a barcode and shop online because it was easier. Ummm I could’ve done that at home. Over 20 minutes in store trying to find assistance and help to purchase. Left and took my business elsewhere. Greeter should be trained as sales. He’s awesome!
Response from Best Buy
August 06, 2026
Hey there, Christine, We understand your frustrations surrounding your recent visit. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook, Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##199248
Ulysses P
August 04, 2026
5 out of 5
Best spell is my all time favorite toy store.
Stacy D
August 02, 2026
1 out of 5
Do not buy any Apple products from Best Buy! They offer ZERO customer support on Apple products, even if purchased very recently. They also just don’t seem to care. Thankfully I was still within the 15 day window to return my item to Best Buy, and the highly competent folks over at the Apple Store were able to assist me at no additional cost!
Response from Best Buy
August 02, 2026
Hello, Thank you for the review. We understand your concern with your recent Apple purchase. We never want to make shopping difficult. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 197078

About Best Buy St. Matthews

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