Frequently Asked Questions About Best Buy St. Matthews
How do I check product availability at the St. Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local St. Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy St. Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the St. Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5063 reviews)
Tim W
March 27, 2026
5 out of 5
Guy that helped me today was funny and got me a new laptop that is so much better than my old desktop.
Logan M
March 26, 2026
1 out of 5
Sorry, if we're rating this location on customer service it would get below 1 star. Literally walked in and was never asked if help was needed even though there were multiple employees just standing around. Only 1 person who was on a phone actually came to ask when I was nowhere near the television area which is what I actually came in to purchase. Basically the only reason I came in was to actually make a purchase and even after going back in a 2nd time from measuring my vehicle it was still the same result. Sad times.
Response from Best Buy
March 26, 2026
Hello,
It's understandable to be upset with the lack of customer service that was provided. Please connect with us on social media link. When doing so mention review #135069
Facebook (https://bby.me/0LxSQC)
Twitter/X (https://bby.me/a5Rwzz)
Instagram (https://bby.me/c4k3Uo)
Sajeel R
March 25, 2026
1 out of 5
Bought 50 tvs here for my hotel one of them was cracked when I brought it in they side that I couldn’t get anything for it do to it having passing the 60 day mark but when I ordered the tvs they told me get the protection plan and told me that it would cover any all damages and wasn’t told that I had to bring it back in 60 days but even after telling them that it’s only this one and I have pictures of them sitting in the same spot since they delivered them they couldn’t fix it
Response from Best Buy
March 25, 2026
Hello, Sajeel.
Thank you for your review. Receiving a damaged item is understandably frustrating and disappointing. This is never the experience we want our customers to have. We'd like to follow up and assist however we can.
Feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/XFJ2Ur)
- Twitter/X (https://bby.me/CDS74e)
- Instagram (https://bby.me/4s3TuJ)
When reaching out, please reference your Google Review 134743.
M.E.B.
March 21, 2026
4 out of 5
Got a new TV at a great price good customer service there did seem to be a lot of employees just standing around on their phones kind of a sign of the times but once I asked for assistance we did get a professional.