Best Buy St. Matthews

If you try to call the physical store, their IVR redirects you to a call center in India. So if you're calling to ask about products in the store...the call center Rep says "please hold while I call the store for you". wow Anyway I bought an ebike for $2,500 that needed repairs a month later and Best Buy had already stopped carrying the product less than a month after I bought it and told me that I'm all on my own for finding a repair solution Even TEMU has better customer service than this trash edit: I don't use social media, so Best Buy's response to me below is just another example of the hoops they make consumers jump through in order to receive customer service.

This morning I witnessed a disabled elderly woman trying to enter the store approximately 8 minutes before opening. She was utilizing an assisted walker and didn’t have the ability to stand straight. Getting from her car to the door, took a tremendous amount of effort. The store manager, Keith, denied her entrance into the warm atrium, or waiting area, as there is a winter advisory in effect. Absolutely horrible! I will be purchasing my TV from anywhere else!

Quick and easy.

Needed to see the Geek Squad. Tried to have a conversation to find out more information. However, I was required to make an appointment to speak with the Squad four hours later that same day. Unfortunately, waste of time. They were backlogged 5 days and I needed my computer same day or no more than 24 hours. Would have been a better customer experience had I been able to have a conversation prior to waiting 4 hours with an appointment only to find out the Squad could not handle my request in a timely manner. What a waste.