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We are back open!
Come check out your newly remodeled store.
Best Buy St. Matthews
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Sony Experience
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Frequently Asked Questions About Best Buy St. Matthews
How do I check product availability at the St. Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local St. Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy St. Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the St. Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5056 reviews)
Court C
January 14, 2026
1 out of 5
I ordered a TV Jan 2nd and it was supposed to be here on the 8th. They said the warehouse didn't get restocked in time so they changed my date to the 14th (today). They called me yesterday and said they'd be here between 7:30am and 11:30am. It's now 10am and I just called for an ETA, but instead I was told they canceled my order AGAIN.
The were quick to take my money, but I can't even get my TV. The items I have in my cart will be removed and I will never shop with Best Buy again. This was a first and last experience for me. I got told I'm gonna have to wait another 7 to 10 business days just to get my money back to take my business elsewhere 😡. So it's gonna be about a month of dealing with these ppl and if they play with me about my money, I'm contacting a lawyer.
I'm just now reading reviews which I should have done beforehand. They want people to reach out via social media for issues and not everyone has social media so when they see this and respond (if they even do) I'm not even gonna be able to reach out because I don't have social media.
Response from Best Buy
January 14, 2026
Hi there.
Thank you for taking the time to share your review with us. We understand how this recent experience with your delivery may have felt. A delay can certainly be frustrating. We'd appreciate the opportunity to follow up and ensure your concerns are thoughtfully reviewed and addressed, as well as documented.
Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/djlbil)
- Twitter/X (https://bby.me/r33qrc)
- Instagram (https://bby.me/hibao7)
When reaching out, please reference your Google Review 104596.
Kindest Regards.
Joe M
January 12, 2026
5 out of 5
I just like Best buy really well the one in Clarksville is the best
Aaron D
January 10, 2026
5 out of 5
Went into Best Buy to upgrade my iPhone. I was connected with Keisha who was a Verizon wireless rep who went above and beyond to help me get the phone setup, the screen protector installed, and to find a new case. She was amazing and I highly recommend seeking her out if you’re searching for a new device.
Tim
January 06, 2026
4 out of 5
To many store employees asking if we needed help, it was overwhelming