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We are back open!
Come check out your newly remodeled store.
Best Buy St. Matthews
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy St. Matthews
How do I check product availability at the St. Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local St. Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy St. Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the St. Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5011 reviews)
Zackary E
October 25, 2025
5 out of 5
I went back talked with the manager, and the t.v guru! They were so kind, and made it all better! I wish I was better at remembering names so I could name drop them, the manager was Cole i believe, so nice, after such poor service the day before. 5 starts now, ill return!
Response from Best Buy
October 26, 2025
Hello there Zachary!
Thank you for taking the time to reach out on Google with a review. We definitely understand the need for friendly and supportive assistance in store. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #60725 in your message. You can find us here:
Facebook (https://bby.me/84ngnw)
Twitter/X (https://bby.me/b7tklx)
Instagram (https://bby.me/s7lsze).
B J
October 18, 2025
1 out of 5
We tried to order a washer and dryer there and a mount for each. Found out later the rep put two washers and one mount. And they only put pickup for our old washer. So then we had to call Best buy- figured it was rectified after she repeated the order. She didn't include the pickup or installation. Now we cant wash clothes at all over the weekend.
I dont know if people are so out of it and not paying attention or just being vindictive. But please check your receipts and repeat the order 5x then click your heels in hope of them getting the order right the first time.
Alanna S
October 14, 2025
1 out of 5
I scheduled an 11:40am appointment with the Geek Squad to get my macbook looked at. When I arrived there was quite a line. I informed an employee that I had an appointment and was instructed to wait in the line because they were too backed up. Unfortunately, I didn’t have the extra time to wait for god knows how long. So, I wasted a trip and won’t be scheduling another appointment.
Response from Best Buy
October 14, 2025
Hi, Alanna,
Thank you for reaching out with your concerns regarding your Geek Squad appointment. We can certainly understand that long delays for service can be difficult. If you would like support please reach out to us on any of our social media profiles for support with review 55719.
Facebook (https://bby.me/t6gg3w), Twitter/X (https://bby.me/pzd779), Instagram (https://bby.me/3k1gkl)
Ian S
October 12, 2025
5 out of 5
Lexi was a friendly sales associate and they have a good selection. Wish there was one closer to our house.