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We are back open!
Come check out your newly remodeled store.
Best Buy St. Matthews
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy St. Matthews
How do I check product availability at the St. Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local St. Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy St. Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the St. Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5095 reviews)
Justin A
April 18, 2026
1 out of 5
Ordered an open box item that was fulfilled by Best Buy warehouse in shepherdsville, and received an entirely different item in the box. The box was sealed by Best Buy in Best Buy tape but upon opening the item was missing. Cole, the local manager on Shelbyville road was dismissive and I was sent away with no credit or item or offer for help. The behavior and treatment of a paying customer is completely unacceptable. After multiple visits and calls to customer support, Best Buy claims that I have no option or recourse, and they do not have the resources to reverse follow the specific item sku or serial number of the item in their system to determine the exact spot of theft. So now I have no item, no refund, no recourse on an expensive purchase. Stay clear of this location and items fulfilled by shephersville KY warehouse.
Colton M
April 16, 2026
1 out of 5
Zero stars. Stay away from Best Buy and this store especially. I ordered an open box item and was fraudulently sent an incorrect item. Best Buy and this store refused to accept the return despite being entirely at fault. The manager was beyond rude and dismissive and refused to assist me. At this point, Best Buy has committed fraud and theft and I have been advised to seek legal counsel.
Joseph P
April 15, 2026
2 out of 5
For 2nd time in a row, they did not have a Geek Squad tech available to provide Geek Squad service. All they do when you show in person is make appointments. Inefficient communication etween phone salesperson, customer, & GEEK SQUAD. Geek Squad tech did something we had to undo to make phone work. Need better Geek Squad staffing.
Response from Best Buy
April 15, 2026
We understand the frustration when your service experience did not meet your expectations, and you could not get help. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/lsY7A1), Twitter/X (https://bby.me/OLSRMd), or Instagram (https://bby.me/anRu7x), and mention your Google review, 142019.
noice n
March 30, 2026
1 out of 5
Stay very far away from this place.... ordered TWICE from Samsung.com a galaxy watch 8 classic 46mm... both times these clowns tried to pass off the galaxy 8 40mm version...
Samsung.com even said they were clowns and were supposed to give me what o ordered.... even after showing the "manager" my order for the 46mm version he refused to give me what i ordered.... this ruined my whole night going back and forth between Samsung and Best Buy....
NEVER AGAIN WILL I USE THIS WRETCHED PLACE