Best Buy St. Matthews

Great and friendly service as soon as we walked in. We was welcomed when we walked in and when I associate seen us looking around they asked if they could help amd got us to what we was looking for.

I've had better buys.

Best location

Was sold 2 laptops (exact same) under the premise they would go on sale soon and we would be eligible for price match. Each time we see *the same* laptop (product is the same - - we click on the "buy again" link from our receipt in the app), the sku # is not the same, so they do not honor the price match. When I called Best Buy to complain about the fact that their site literally takes me to a product with a different sky # when I click on "Buy Again" - i got a "oh - you can't click on that, it doesn't work". This is massively misleading and appears to be done with intent. The product itself is great, but the premise under which we made the purpose feels like a complete scam. Update on 12/15/25 - Coincidentally, today the actual product (correct sku number and model number) are on sale. I did invoke the price match process via chat feature on website, only to be told it was good for only one of the two laptops as opposed to both. Again - this was not the premise under which we were sold the laptops. After pushing back, the rep honored the discount on both laptops. Although this *appears* to be resolved (I won't see the credit on my statement which will take 7-10 business days), the misleading sales pitch, misleading website interaction and fine print of the Price Match offer was disappointing. Again, the products are great; the mom & pop feel of being properly cared for as a customer is just not present.