Best Buy St. Matthews

Incompetent service, high prices. All calls to the store are routed to a useless AI backed up by a foreign call center that has zero information.

I'm writing this as a frustrated customer. I spoke with a Best Buy employee and told him what I was looking for. After a few minutes of conversation, he told me what he thought I needed. I took it home, tried it and it was indeed not what I needed. I tried to return the item to be told that they would not accept the return or even offer an in-store credit because the item had been opened. Come on Best Buy. Do better. The reason for the one star is that I feel like I should have been told that if the box is opened that under no circumstances can it be returned even though I had the receipt, I had all items that were in the box when purchased and it was purchased less than a week ago. In that case I would not have bought an almost $70 item. If I did anyway then Best Buy could remind me that I was told that it could not be returned if opened. I should have been informed so that I could make the most educated decision. Not all of us are super Tech Savvy so do right by the customer and make sure we are aware of all of our options and ALL OF YOUR POLICIES. What a shame.

Best Buy has the worst customer service in the world. They just lost a customer for life!

Never shopping at Best Buy ever again. Had such a horrible and stressful 5 weeks. I ordered almost $3000 worth of appliances, only for them to give me a horrible experience. I made sure to order everything early so once we move into our new house we would have everything in time( May 29). I had everything scheduled to be delivered and installed on June 15. Come June 15 and it was apparently cancelled, because all the items weren’t at the warehouse yet, even though I ordered it 3 weeks ago by then. And I asked for a timeframe for the washer and dryer because that was more important and they couldn’t even tell me that. I would call every single day and be on the phone for an hour to check up on if it arrived and they still didn’t know when. Then about a week and a half later I get a call saying oh it’s been here for a couple days already even though I asked them the day before. Then getting that scheduled was a pain too, for some reason they couldn’t schedule delivery, then finally a week later they scheduled it and the dryer came broken. So then I had to wait 5 more days for the new dryer. Finally washer and dryer were good. Now TV and ring cameras, again so many rescheduling from their end. Then on july 2 they finally told me they’re coming tomorrow (July 3) between 11-3. Then around 4 on July 3 they still didn’t come so I called them and they said oh they’re not coming today but couldn’t tell me why. Mind you I called the day before and early on a July 3rd to make sure it was going to come and they confirmed that it was. I was furious at this point because we stayed home even though we were planning on going out of state to visit family, so we stayed for no reason. She said the tv wasn’t at the warehouse but the 2 Best Buy locations near me had a couple in stock, again you guys had 5 weeks at this point to bring it to the warehouse. Then that day I went to Best Buy in person to sort it out. And the first thing they say is this orders a mess. Excuse me? You guys did it, why is it a mess. Even they didn’t know what to do. Then we decided to find our own handyman to mount the tv and we would just pick up the tv. He told us give us an hour to prepare it and you can pick it up. My husband came with our bigger car to pick up and it didn’t fit. So the next morning he went with his grandpas van to pick up and they wouldn’t give him the tv. They said his pick up is scheduled for Friday July 10. Even though yesterday we were told it’ll be ready in an hour. Even though the tv is in stock and available. They said there’s nothing they can do and couldn’t give us the tv. And the 2 ring cameras that was scheduled for July 11th wasn’t even going to come because apparently it was “cancelled”. We did not cancel it nor get the money back. So we ended up canceling the tv and 2 ring cameras all together and will go buy it elsewhere. Absolutely horrible experience and will never ever shop here again and will tell friends and family to avoid Best Buy.