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We are back open!
Come check out your newly remodeled store.
Best Buy St. Matthews
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Sony Experience
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Frequently Asked Questions About Best Buy St. Matthews
How do I check product availability at the St. Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local St. Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy St. Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the St. Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5111 reviews)
Amauris R
May 11, 2026
5 out of 5
Una experiencia increíble
Michael S
May 08, 2026
4 out of 5
Hier wird dir sehr schnell geholfen.
Carsen R
May 06, 2026
3 out of 5
The staff there are phenomenal and super friendly as well as knowledgeable about what they’re talking about. The management on the other hand is what I had issues with. I was in there to get a camera and everything went well until the manager came over trying to peer pressure me into their credit card. I do not want a credit card nor will I, especially a store credit card. I tried paying for said camera with tap and it would not go through. Tried my physical card and it did not go through and my friend tried her card both ways as well so clearly it wasn’t user error. The same thing happened at a second register as well. The employee called over his manager and he kept asking why I didn’t want a credit card and to sum up the interaction told me if I don’t get a credit card I cannot purchase the camera today. Eventually my friends card ended up going through after 4 more tries of tapping, inserting, and swiping. The employee apologized whereas the manager treated me as if I wasn’t worth his time or effort. Do better management
Fireball 8
May 04, 2026
5 out of 5
Went to troubleshoot my computer. The technician gave great advice. Order the part and come back we will install.