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Frequently Asked Questions About Best Buy St. Matthews

How do I check product availability at the St. Matthews Best Buy?
How do I check my order status?
My local St. Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy St. Matthews stores’ holiday hours?

Recent Reviews

4.1
(5193 reviews)
Nathan J
November 05, 2026
5 out of 5
Well organized for the pre order pickup I participated in for Ocarina of Time remake. Store is very well put together in daytime as well and the staff I interacted with were all friendly anytime I am here.
John J
November 04, 2026
3 out of 5
My experience wasn't a good one. I requested a color printer and only got a black and white one. Repurchased another printer and when it was installed by my technician it didn't have a scanner on it. At the very least I'm questioning the companycy Of it's employees. You need to have a list of specifications on whatever you intend to purchase!
Response from Best Buy
November 04, 2026
Hello, John, Thank you for taking the time to reach out to us here. We understand how important excellent customer service can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 248536. Facebook (https://bby.me/UuFOog) X (https://bby.me/R7AP3A) Instagram (https://bby.me/LyMFUo) We look forward to assisting you there.
Ashwin S
October 29, 2026
3 out of 5
A good place to go, better deals. Just if the staff was a little more trained or knowledgable about the products would be good.
Response from Best Buy
October 29, 2026
Hi there, Thank you for sharing your experience. We intend to provide a knowledgeable experience for our customers seeking resolutions in store. Your feedback is valuable to us, and we greatly appreciate you for taking your time to share your experience as it helps us to continue to improve. If there is something we can do to improve your experience, please get in touch with us on any of the following platforms: Facebook (https://bby.me/H6MHL3) Twitter/X (https://bby.me/8qVY6T) Instagram (https://bby.me/FP0ZDf) Please mention your review #245222, so we can document your experience and/or if you have any questions.
SWAT .
October 28, 2026
5 out of 5
They had what I wanted and geek squad was able to help me with my item .

About Best Buy St. Matthews

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