Frequently Asked Questions About Best Buy St. Matthews
How do I check product availability at the St. Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local St. Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy St. Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the St. Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5069 reviews)
Halie L
March 06, 2026
1 out of 5
I ordered and iPad that was on sale online for my little girls birthday with 128 gb and they sent me and iPad with 32 gb. When I called they said I could come in an exchange it but when I brought it in they told me they told me that they couldnt exchange but I could return it and then pay the new price for the correct one. Customer service was awful. I shouldn’t have to pay for their mistakes and I’m still extremely upset with them
Response from Best Buy
March 06, 2026
Hello, thank you for leaving us a review. Receiving a different item from what you ordered would be confusing. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #126373".
Facebook (https://bby.me/qr7n7t)
Twitter/X (https://bby.me/72b98d)
Instagram (https://bby.me/lu9a9m)
Hunter B
February 22, 2026
4 out of 5
Business as usual
Heysha D
February 22, 2026
5 out of 5
Quickly offered help. Great service throughout. Customer service rep even carried items out to the store front for us.
Rush C
February 22, 2026
1 out of 5
Every time I go in I get frustrated by this best buy. I bought a pair of headphones here two weeks ago. They put them on sale and will not do an internal price match.
When I bought the headphones they wouldn't let me try a pair on that they had under one of their security cages. What's the point of having demo sets out if you can't try them on? I can shop anywhere online for that.
It seems that Best Buy has devolved into a two or more customer class store. If you don't buy their membership then your treated as a sub-customer.
Response from Best Buy
February 22, 2026
Hello, thank you for taking the time to leave us a review. Looking for the best price is definitely understandable. Can you please reach out to us on Facebook (https://bby.me/9fdy8p), Twitter/X (https://bby.me/2njt54), or Instagram (https://bby.me/vtdyel) with more information about your experience? Please begin your message with "This is regarding my Google Review #120611".