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We are back open!
Come check out your newly remodeled store.
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy St. Matthews
How do I check product availability at the St. Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local St. Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy St. Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the St. Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5164 reviews)
steven g
August 14, 2026
5 out of 5
Excellent electronic store. Has a wide variety ov TVs, cellphones and accessories. They also have their geek squad support. Also noticed home security cameras while walking through the store.
Gregg A
August 12, 2026
1 out of 5
DO NOT BUY AN APPLIANCE FROM THIS STORE IF IT REQUIRES INSTALLATION. Best Buy has lost me as a customer for the foreseeable future. I spend too much money there to deal with the mess that has been this refrigerator installation. They will tell you they offer a service and then once the appliance is in your home let you know they do not perform that service. Then they expect you to make multiple phone calls to just get your money back for the installation they failed to make. I spent almost $5000 that day. You’d think they’d want to keep that type of customer. Apparently not.
Response from Best Buy
August 12, 2026
Hello, Gregg,
Thank you for reaching out to us here to share your recent experience. We understand how important a delivery can be, and we would like to take a closer look into this with you here. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 202393.
Facebook (https://bby.me/gnh0zf)
Twitter/X (https://bby.me/rcmh8K)
Instagram (https://bby.me/gemO7E)
We look forward to assisting you there.
Paul P
August 06, 2026
5 out of 5
I only buy my electronics at Best Buy. Good customer service. Headache free returns.
Christine S
August 06, 2026
2 out of 5
Greeter was very friendly. He’s only reason there’s two stars because it was such a small part of experience. I came in cash in hand to buy a Mac & IPad for my new business. Couldn’t get help. Finally found someone who told me to scan a barcode and shop online because it was easier. Ummm I could’ve done that at home. Over 20 minutes in store trying to find assistance and help to purchase. Left and took my business elsewhere. Greeter should be trained as sales. He’s awesome!
Response from Best Buy
August 06, 2026
Hey there, Christine,
We understand your frustrations surrounding your recent visit. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook, Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##199248