Best Buy St. Matthews

Pushy and manipulative sales staff. We were trying to buy a laptop with a budget of $1500. We were told multiple times that $1500 would not even get us a laptop that could run Stardew Valley and it was “pointless to purchase something at that price because it would just break in a year”. They then tried to push a 3k laptop on us and told us to just “use their credit card”. We left without buying anything and were able to purchase a laptop for under our budget at a local PC store.

I’m extremely disappointed with my experience with Best Buy/Geek Squad. I dropped off my camera for repair and was told it would take approximately 2 weeks. It has now been 4 weeks, and I was ultimately told that my camera has been lost while in Best Buy’s possession. I trusted Best Buy with an expensive piece of personal property, and the fact that it has now gone missing while they had it for repair is completely unacceptable. What makes this even more frustrating is that I had to wait twice the original estimated repair time before being told that they couldn’t even locate my camera. At this point, I’m simply asking Best Buy to take responsibility for the property they accepted from me and provide an appropriate replacement or reimbursement. I hope Best Buy resolves this appropriately, but based on how this has been handled so far, I would strongly recommend keeping this experience in mind before trusting them with valuable equipment.

No help at all Mislead in store and when I called back to speak to management they don’t take calls Customer service ????????

Good clean store. Lots of cool stuff and options. Staff is friendly and chill