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Frequently Asked Questions About Best Buy St. Matthews

How do I check product availability at the St. Matthews Best Buy?
How do I check my order status?
My local St. Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy St. Matthews stores’ holiday hours?

Recent Reviews

4.1
(5062 reviews)
sydney b
January 31, 2026
1 out of 5
poor customer service and management sucks.
Response from Best Buy
January 31, 2026
Hello, Sydney, Thank you for taking the time out of your day to let us know about your recent experience with us. It can be really disappointing when you don't get the assistance that you're needing in store. If you are still in need of help or want to formally document your review, please send a message on social media. Please include Google Review 111362 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
joshua m
January 29, 2026
5 out of 5
Lots of different electronics. Very bug selection. Probably the best best buy I've been to but it's not a place I frequent. The Etown location is the only place I have that i can compare it too. Staff was friendly and very helpful also
Bruce M
January 27, 2026
5 out of 5
We were having a problem with our computer. The geek squad had us up and running within 20 minutes even though they were unsure as to the initial issue. Very happy with all of the service we have gotten.
CJ G
January 15, 2026
1 out of 5
Hours on Google and the website said closed at 9pm. Website said it is accurate. Showed up at 8pm and they were closed. Would be an easy fix for the manager to change the hours online instead of just letting customers show up and be closed with no warning. No longer will be receiving my business.
Response from Best Buy
January 16, 2026
Hello CJ, Thanks for reaching out and letting us know about this discrepancy. We'd like to get some more detail about this. Can you connect with us on Social Media? To connect with a representative, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #105231 in a private message. Facebook (https://bby.me/k1iq56) Twitter/X (https://bby.me/l3qon8) Instagram (https://bby.me/opk0ix)

About Best Buy St. Matthews

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