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Services Offered
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Frequently Asked Questions About Best Buy St. Matthews
How do I check product availability at the St. Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local St. Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy St. Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the St. Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5191 reviews)
Ashwin S
October 29, 2026
3 out of 5
A good place to go, better deals.
Just if the staff was a little more trained or knowledgable about the products would be good.
Response from Best Buy
October 29, 2026
Hi there,
Thank you for sharing your experience. We intend to provide a knowledgeable experience for our customers seeking resolutions in store. Your feedback is valuable to us, and we greatly appreciate you for taking your time to share your experience as it helps us to continue to improve.
If there is something we can do to improve your experience, please get in touch with us on any of the following platforms:
Facebook (https://bby.me/H6MHL3)
Twitter/X (https://bby.me/8qVY6T)
Instagram (https://bby.me/FP0ZDf)
Please mention your review #245222, so we can document your experience and/or if you have any questions.
SWAT .
October 28, 2026
5 out of 5
They had what I wanted and geek squad was able to help me with my item .
Russ S
October 27, 2026
3 out of 5
Found an LG tv I wanted online at the LG site where I was able to use my veteran discount and discount code. When I arrived at Best Buy to purchase the tv with cash, they told me they could not match or honor the discount, that I would have to purchase the tv online with a credit card and wait for the Best Buy email to get the tv. They stated it would be approximately 2 hours before they could process my order.
Response from Best Buy
October 27, 2026
Hello Russ,
We understand your concerns regarding the pricing and discount options available online compared to an in-store purchase. While we strive to offer competitive pricing, our Price Match Guarantee does have certain limitations. If you would like to chat with us about your store experience, please reach out to us on any of our social media profiles below with Google Review 244248.
Facebook ( https://bby.me/9sAXHy)
X ( https://bby.me/A6APoC)
Instagram ( https://bby.me/LfsdWv)
Hunter
October 11, 2026
5 out of 5
Best Buy has always got me together!