Frequently Asked Questions About Best Buy St. Matthews
How do I check product availability at the St. Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local St. Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy St. Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the St. Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5062 reviews)
sydney b
January 31, 2026
1 out of 5
poor customer service and management sucks.
Response from Best Buy
January 31, 2026
Hello, Sydney,
Thank you for taking the time out of your day to let us know about your recent experience with us. It can be really disappointing when you don't get the assistance that you're needing in store. If you are still in need of help or want to formally document your review, please send a message on social media. Please include Google Review 111362 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
joshua m
January 29, 2026
5 out of 5
Lots of different electronics. Very bug selection. Probably the best best buy I've been to but it's not a place I frequent. The Etown location is the only place I have that i can compare it too. Staff was friendly and very helpful also
Bruce M
January 27, 2026
5 out of 5
We were having a problem with our computer. The geek squad had us up and running within 20 minutes even though they were unsure as to the initial issue. Very happy with all of the service we have gotten.
CJ G
January 15, 2026
1 out of 5
Hours on Google and the website said closed at 9pm. Website said it is accurate. Showed up at 8pm and they were closed. Would be an easy fix for the manager to change the hours online instead of just letting customers show up and be closed with no warning. No longer will be receiving my business.
Response from Best Buy
January 16, 2026
Hello CJ,
Thanks for reaching out and letting us know about this discrepancy. We'd like to get some more detail about this. Can you connect with us on Social Media? To connect with a representative, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #105231 in a private message.
Facebook (https://bby.me/k1iq56)
Twitter/X (https://bby.me/l3qon8)
Instagram (https://bby.me/opk0ix)