Best Buy St. Matthews

Was sold 2 laptops (exact same) under the premise they would go on sale soon and we would be eligible for price match. Each time we see *the same* laptop (product is the same - - we click on the "buy again" link from our receipt in the app), the sku # is not the same, so they do not honor the price match. When I called Best Buy to complain about the fact that their site literally takes me to a product with a different sky # when I click on "Buy Again" - i got a "oh - you can't click on that, it doesn't work". This is massively misleading and appears to be done with intent. The product itself is great, but the premise under which we made the purpose feels like a complete scam. Update on 12/15/25 - Coincidentally, today the actual product (correct sku number and model number) are on sale. I did invoke the price match process via chat feature on website, only to be told it was good for only one of the two laptops as opposed to both. Again - this was not the premise under which we were sold the laptops. After pushing back, the rep honored the discount on both laptops. Although this *appears* to be resolved (I won't see the credit on my statement which will take 7-10 business days), the misleading sales pitch, misleading website interaction and fine print of the Price Match offer was disappointing. Again, the products are great; the mom & pop feel of being properly cared for as a customer is just not present.

Excellent service by Michael! I drove over an hour for a few items. Michael helped on item #1, then took me to 2 other location in the store store for the other items. He also went out back to get something that wasn't on the shelf! Awesome experience!

Just had the BEST experience in appliances that deserves a shout out. We came to the store looking for a stick vacuum replacement and encountered an appliance representative that gave us insight that we did not know that we needed. Following college, the only insight that I had for vacuums was from my father who recommended a Dyson stick vacuum. We spent nearly $900 on one of those vacuums two years ago only to be very disappointed in its ability to clean our home while it worked, but also in how fast the motor burned up. Before this, we had no insight as to the benefits from a stick vacuum to a corded vacuum, and we assumed that our hardwood floors would require a stick vacuum because that is all we knew. Fast-forward to us coming into the store and encountering the lovely individual, Lexie (I hope I spelled correctly) that told us that what our home needs versus what appliance we were trying to buy did not match. I have been religiously googling and looking up what vacuum to buy, but never in those searches had I found that since I had children and pets that I needed a corded vacuum rather than a stick cordless vacuum. I know that store representatives can get a bad reputation, however, I have never in my life been more impressed with not only her store knowledge, but also her honesty and experience helping me feel confident in buying a vacuum that we did. I don’t know that I’ll ever get another appliance without this gal specifically. Again THANK YOU, great human we hope to encounter again.

nobody even offered to help us