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Frequently Asked Questions About Best Buy St. Matthews

How do I check product availability at the St. Matthews Best Buy?
How do I check my order status?
My local St. Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy St. Matthews stores’ holiday hours?

Recent Reviews

4.1
(5070 reviews)
Hunter B
February 22, 2026
4 out of 5
Business as usual
Heysha D
February 22, 2026
5 out of 5
Quickly offered help. Great service throughout. Customer service rep even carried items out to the store front for us.
Rush C
February 22, 2026
1 out of 5
Every time I go in I get frustrated by this best buy. I bought a pair of headphones here two weeks ago. They put them on sale and will not do an internal price match. When I bought the headphones they wouldn't let me try a pair on that they had under one of their security cages. What's the point of having demo sets out if you can't try them on? I can shop anywhere online for that. It seems that Best Buy has devolved into a two or more customer class store. If you don't buy their membership then your treated as a sub-customer.
Response from Best Buy
February 22, 2026
Hello, thank you for taking the time to leave us a review. Looking for the best price is definitely understandable. Can you please reach out to us on Facebook (https://bby.me/9fdy8p), Twitter/X (https://bby.me/2njt54), or Instagram (https://bby.me/vtdyel) with more information about your experience? Please begin your message with "This is regarding my Google Review #120611".
Alaina W
February 15, 2026
5 out of 5
Best Buy is amazing. I walk in and immediately the Greeter offers me assistance. When I entered the chargers and adaptors area, the young African-American Lady approached me immediately and offered assistance. She is very funny, charismatic, and very knowledgeable. I enjoyed her so much that when I return to Best Buy, I look for her at the Verizon/AT&T Booth. Only excellent customer service. Thank you so much.

About Best Buy St. Matthews

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