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Frequently Asked Questions About Best Buy St. Matthews

How do I check product availability at the St. Matthews Best Buy?
How do I check my order status?
My local St. Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy St. Matthews stores’ holiday hours?

Recent Reviews

4.1
(5152 reviews)
Lana P
July 24, 2026
5 out of 5
Looking for USB jump drives. Found just what we needed. Staff is friendly and very helpful.
Isaiah M
July 24, 2026
5 out of 5
RHY, PAYTON, and ISAIAH were the most helpful workers not only from any best buy I've been to but any store period. They took the time to diagnose my issue i was having with my DJ equipment after the best buy on outer loop sold me the wrong things multiple times. I came to see them and they fixed my issues and were very kind. Give these guys a raise!!!
D A
July 23, 2026
1 out of 5
Very disappointed with the customer service at this Best Buy. I tried to get a price match, but the on-site supervisor, who I believe was named Matt, was rude and condescending. Instead of explaining the price match policy or showing it to me, he just told me to "go on the web." A supervisor should treat customers with respect and be willing to help. I won't be returning to this location.
Response from Best Buy
July 23, 2026
Hey there, We understand your frustrations surrounding your recent attempt to price match. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##192263
Richard C
July 15, 2026
5 out of 5
Very friendly staff

About Best Buy St. Matthews

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