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We are back open!
Come check out your newly remodeled store.
Best Buy St. Matthews
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy St. Matthews
How do I check product availability at the St. Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local St. Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy St. Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the St. Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5113 reviews)
Amaya G
May 16, 2026
1 out of 5
I don’t recommend ordering from Best Buy. I ordered a fridge with installation and this is how the delivery people left my water line. They bent it and zip tied it as a way to “cap” it off. Now it is bent and broken and leaking. I had to turn off the water. I called and one person told me I would hear back in a day, one person in 14, and one person in 10 days. I went to the store and they said I would hear back in 3 business days and they would call me with details shortly. I haven’t heard back. I was told by Best Buy the delivery people are not authorized to perform plumbing modifications and if I make repairs myself they likely won’t cover the cost. So here I am… No water, no clear direction on whether I can get it fixed myself, and no offer from Best Buy to repay any bit of the fridge or any financial help other than IF they approve my claim I might get reimbursed. It’s a real shame. Also their entire customer service is a call center with no clear understanding of Best Buy’s policies. They really left me in a tough spot when all they had to do was plug in a new fridge.
Edit: considering Best Buy has responded I would like to point out I called multiple times, went to the store, dm’d Best Buy on instagram and was given the same lack of help. I would just have to wait 3 business days. No resolution, no offer to provide immediate help or any level of compensation for all of this trouble, and for me to wait was the best they could offer.
Response from Best Buy
May 16, 2026
Hello, Amaya,
Thank you for reaching out to us here to share your recent experience. We understand how important a delivery can be, and we would like to take a closer look into this with you to document any feedback you may have in this concern. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 153243.
Facebook (https://bby.me/VFSSOA)
Twitter/X (https://bby.me/LFMCy6)
Instagram (https://bby.me/P2CXoM)
We look forward to assisting you there.
Donald C
May 15, 2026
5 out of 5
Ok
Amauris R
May 11, 2026
5 out of 5
Una experiencia increíble
Michael S
May 08, 2026
4 out of 5
Hier wird dir sehr schnell geholfen.