For 2nd time in a row, they did not have a Geek Squad tech available to provide Geek Squad service. All they do when you show in person is make appointments. Inefficient communication etween phone salesperson, customer, & GEEK SQUAD. Geek Squad tech did something we had to undo to make phone work. Need better Geek Squad staffing.
Response from Best Buy
April 15, 2026
We understand the frustration when your service experience did not meet your expectations, and you could not get help. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/lsY7A1), Twitter/X (https://bby.me/OLSRMd), or Instagram (https://bby.me/anRu7x), and mention your Google review, 142019.
Stay very far away from this place.... ordered TWICE from Samsung.com a galaxy watch 8 classic 46mm... both times these clowns tried to pass off the galaxy 8 40mm version...
Samsung.com even said they were clowns and were supposed to give me what o ordered.... even after showing the "manager" my order for the 46mm version he refused to give me what i ordered.... this ruined my whole night going back and forth between Samsung and Best Buy....
NEVER AGAIN WILL I USE THIS WRETCHED PLACE
Guy that helped me today was funny and got me a new laptop that is so much better than my old desktop.
Sorry, if we're rating this location on customer service it would get below 1 star. Literally walked in and was never asked if help was needed even though there were multiple employees just standing around. Only 1 person who was on a phone actually came to ask when I was nowhere near the television area which is what I actually came in to purchase. Basically the only reason I came in was to actually make a purchase and even after going back in a 2nd time from measuring my vehicle it was still the same result. Sad times.
Response from Best Buy
March 26, 2026
Hello,
It's understandable to be upset with the lack of customer service that was provided. Please connect with us on social media link. When doing so mention review #135069
Facebook (https://bby.me/0LxSQC)
Twitter/X (https://bby.me/a5Rwzz)
Instagram (https://bby.me/c4k3Uo)