Stephano S
January 13, 2026
happy to be a Best Buy customer
Bought a new 55 inch insigna tv, great price,great service Salesperson very informative.Jan 1st,2026.
Small footprint store, but friendly, helpful staff.
Joseph T
December 23, 2025
Very disappointed with the customer service at Best Buy. I ordered a gas range over the Black Friday weekend and was told it would be ready for pickup on Saturday the 13th. Plenty of time before Christmas. Last week, I called Best Buy looking for some answers as to where my range is and sat on the phone from what sounded to be overseas call and was told that there was a problem on their end and the range would be in last Thursday at the latest.
Now, it’s Tuesday Dec 23rd and I decided to drive into Owensboro to go into the store and find out just what is going on since my efforts to try and contact the store directly have had no success. We was told by an associate at the store that the range has been sitting in their warehouse since last week waiting to be received. We was also informed that they couldn’t give us any answers as to when they could get the range. A total lack of professionalism and effort on part of Best Buy. Now, at the last minute as I try to find another range, it looks like I’m S.O.L. and it looks like Christmas dinner won’t be happening on a count of placing my trust in Best Buy to do what they said they was going to do. Thanks Best Buy!
Response from Best Buy
December 23, 2025
Good afternoon,
Thanks for taking the time to share your feedback with us. We can understand finding out that there was an unexpected delay on the range that you ordered, isn't ideal. We'd be happy to look into this further with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/89f7k0), Twitter/X (https://bby.me/vyjrpl), or Instagram (https://bby.me/80zaw0), and mention your "Google review #93736" in your message.