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Frequently Asked Questions About Best Buy Alexandria
How do I check product availability at the Alexandria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Alexandria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Alexandria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Alexandria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2085 reviews)
Dr. R
September 23, 2026
2 out of 5
Don't seem to ever have anything in stock. So, if you're going to shop for something, make sure they have it there, and then there's no guarantee they will. Employees don't seem to care about coming up to you and offering any help. I was there to buy a new 80 inch tv, and I waited every bit of 20 minutes. I even asked somebody if they could help me, and they said give me a few minutes and I'll be there. We walked out I went to another store. Best buy is not going to last much longer. It used to be a great place to go to, stocked with everything! They used to use covid as an excuse for not having everything. I think it's something else now. Poor business practices? Poor customer relations?
Response from Best Buy
September 23, 2026
Hey, there!
Thank you for sharing this feedback with us. We understand the importance of having products available when you're ready to make a purchase. Our team is happy to assist you. Please send us a message via social media on any of the following platforms:
Facebook (https://bby.me/FEzrau)
Twitter/X (https://bby.me/rpBq3Y)
Instagram (https://bby.me/hGwibL)
Please mention your “Google Review #225791” when sending the details on social media.
MIKE B
August 31, 2026
5 out of 5
They are always helpful and informative.
Teresa H
August 26, 2026
5 out of 5
Ordered a monitor for store pickup. Staff friendly and helpful.
Aj H
August 20, 2026
5 out of 5
Have had some computer issues and I had an incredible experience with Thacker, Josh, and Jordan. They were incredibly kind and helpful!