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Best Buy Alexandria
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Frequently Asked Questions About Best Buy Alexandria
How do I check product availability at the Alexandria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Alexandria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Alexandria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Alexandria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2043 reviews)
chris l
December 29, 2025
1 out of 5
Very poor service shop somewhere told me to go sell what I got from them on Facebook marketplace
Response from Best Buy
December 30, 2025
Hi Chris,
Thank you for your review. We understand how challenging it can be when you don't receive the level of service you expect. Our goal is to create a positive customer experience, and we appreciate your feedback to help us know where we can improve.
To formally document your feedback, please reach out to us on Facebook at https://bby.me/7cd0g1, Instagram at https://bby.me/e0immo, or Twitter at https://bby.me/kercpm. Be sure to mention your Google review 97565.
Jacob D
December 27, 2025
5 out of 5
Does what it's supposed to do
Rick O
December 19, 2025
5 out of 5
They are ok. I just don't like their return policy.
Markus L
December 11, 2025
1 out of 5
Worst service ever. Purchased an item for delivery and received several text messages confirming date and time of delivery. On said date, I received no calls or messaged on why item was not delivered. Tried calling the store direct and get transferred to an agent who tells me that delivery had been changed to the following week (7 days later). I was told that no one could change the new delivery date because of their system. I was told the item was at the store. Drove to the store to pick it up myself and am told that one of the delivery people had gotten ill and they could not deliver because of the size of the item. They adjusted the new delivery date for the next day after having been told that could not be done earlier. Then asked for the item so I could pick it up myself and I’m told that it is on the truck. Was told several lies, received no courtesy calls, wasted a whole day and now have to sit and wait another day for a delivery that may not happen again. And they wonder why customers get upset!!!