Best Buy Alexandria

I had a really disappointing experience with curbside pickup at the Best Buy in Alexandria. I checked in when I arrived and waited in my car for about 30 minutes with no one coming out. I finally called the store, even though I didn’t want to be a bother, and was told someone would be out shortly. Another 20 minutes passed and still no one showed up. I went inside, and there were two workers at the pickup counter. They did acknowledge me, but one of them just told me I needed to wait. He stayed on the computer while the other worker sat there talking with him. I ended up standing there for another 10 minutes with no one helping. There was also another woman at the counter who said she had already been waiting about 30 minutes. They had told her to wait as well, but still didn’t help her. What really frustrated me was that a man walked in after both of us, and they immediately gave him his product right away — while we were still standing there waiting. The whole experience felt unprofessional and disrespectful. Definitely not the level of service I expect.

Extremely helpful staff.

This store does not honor price match. I have spent thousands in here from my Sony oled tv to atleast 3 macbooks and they wouldnt price match a $30 item.

The last several times I have been here, there are no longer any employees working the floor and you cannot find any to help you. Checkout times have increased significantly, although that appears to be a customer issue. Ultimately, my last 2 visits resulted in my departure, and since everything expensive is locked up, ordering everything from Amazon instead. I expect this is likely a low-staffing issue, however in 1 to 2 of the visits, it was clear that it was because it was closer to closing time, and despite that I could've gotten in and out within 5-10 minutes, and several thousand dollars to the business, it was all shelled out to Jeff Bezos instead.