Frequently Asked Questions About Best Buy Alexandria
How do I check product availability at the Alexandria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Alexandria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Alexandria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Alexandria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2049 reviews)
Cody w
March 07, 2026
5 out of 5
Its physical Amazon where you can go look at the stuff before you buy it cheaper online.
Bailee
March 04, 2026
1 out of 5
The worst customer service ever. The manager is super rude and I will never buy an appliance from them again
Response from Best Buy
March 04, 2026
Hello, Bailee.
Thanks for taking the time to leave a review. This experience does not align with the kind of customer support we strive to provide here at Best Buy. We'd like to follow up and make sure this is addressed and documented.
Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/b2qgvx)
- Twitter/X (https://bby.me/0tvqwe)
- Instagram (https://bby.me/uqh51g)
When reaching out, please reference your Google Review 125738.
Brianna D
February 02, 2026
1 out of 5
Was not greeted when We walked in .. was not asked if we needed help. Came in for a TV .. Ended up leaving because no one approached us. Even leaving the person who stands up front was outside leaning against the wall OUTSIDE the door
@5:20pm
Clifford P
February 01, 2026
5 out of 5
Abbi is great. Abbi's technical expertise and assistance were spot on! Great customer service! Alexandria La.