Best Buy Millerville

Stopped in here to view tvs in person and Daryl was super knowledgeable and friendly. He answered all of our questions and helped us pick out a new TV and sound bar.

Mr Kade was phenomenal!! My old laptop shat out on me 2days before an exam &after I found out the 6year old HP was no longer in service I came here to buy a new one. Mr Kade was extremely helpful, knowledgeable, &personable. He is THE guy.

Very unprofessional experience. They scheduled my appointment, took my money, and then when I arrived, I was told that no one at that location was qualified to perform the work I had scheduled. My only option was to drive over an hour to the Covington location because they claimed it “wasn’t that far.” To make matters worse, I still did not receive my full refund. This was a huge inconvenience and a very frustrating experience. Best Buy’s customer service and professionalism are seriously going downhill.

Extremely Disappointing and Disrespectful Experience I purchased an open-box ROG Xbox Ally advertised as being in Excellent condition with all accessories. The unit I received was clearly used and had a broken/damaged corner. But the product was not the worst part. The way we were treated was unacceptable. I have never felt so disrespected and degraded because I am Hispanic. The way we were spoken to and treated made us feel like we were being treated as second-class customers. I understand that mistakes happen with products, but there is no excuse for discrimination or treating people without basic respect and dignity. I left the store feeling humiliated. A company like Best Buy should be better than this. I will not be returning to this location, and I cannot recommend it to anyone.