The people are great, the business needs to pay them a livable wage. Corporations are ruining the world.
Response from Best Buy
March 16, 2026
Hi, John,
We appreciate you taking the time to share your positive experience at this location. It is important to us that Best Buy associates provide great customer service. Entry level positions at Best Buy begin with a minimum of $15 per hour. Please know that your feedback is important and details regarding Best Buy employment and pay can be found https://bby.me/KC84OI. Feel free to send a private message to us via Facebook (https://bby.me/7rzj0I), Twitter/X (https://bby.me/ZGUWWo), or Instagram (https://bby.me/WT67rT). Please be sure to mention Google Review 129826 so that we can tie it to this location and discuss this further.
I had an appointment with geek squad to get my phone fixed at 6:40 pm. I arrived at 5:40 pm to see if I could just drop the phone off and go to dinner while it gets fixed. Chelsea let me know that she was the only working so she had a customer and get with me in a minute. She was already speaking with a customer. After waiting 20 minutes, she let me know it would take 2 hours to perform a diagnostic and see if they could fix the phone. I said ok; she was clearly with another customer. I leave and come back for the 6:40 pm where another customer is there and she is finishing with them. I sat down with chelsea who wanted to let me know that she could not perform a diagnostic and fix the cracked screen before 9 pm. Why? Because the repair tech behind the curtain, would be getting off at 8 pm. I’ll be frank I dont care to know that he can’t fix my phone in the amount of time because best buy cant pay for overtime. I think its cheap and tasteless to let people knowing they can perform a simple task by 9 pm. Why set up appts for cracked screens if you cant perform the tasks?
Also, the store opens on sunday so I would have had to leave my phone overnight and even then he would just be getting started at 11 am. Totally unprofessional.
Response from Best Buy
March 15, 2026
Hi, Danielle,
Thank you for taking the time to leave us a review about your recent Geek Squad appointment. It can be frustrating when a repair isn't able to be completed the same day. If you are in need of assistance or want to formally document your review, please reach out to us on social media. Please include Google Review 129529 when reaching out.
Here are the links to our socials: Facebook (https://bby.me/aiXoSk), Twitter/X (https://bby.me/fBTGcP), or Instagram (https://bby.me/BtUFsK)
Ashley B
February 14, 2026
Nic is the best associate there! (Loved the song recommendation btw!)
Sales person wasn't very helpful, and they have the carts outside, had to carry box to my vehicle.
Response from Best Buy
February 14, 2026
Hello, thank you for reaching out to us here. Getting assistance while shopping is important. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review".
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