Was there for the latest pokemon set release. I got stuff, just a little bit. I got up to the cashier. Second in line and they had 1 poster collection and a handful of tins available after the first guy. They said they got 1 of everything. Which is fine. They can't control how much they get so I won't fault them there (though I do believe they took stuff for themselves, but that's besides the point) I don't understand why they wouldnt post something on the front doors letting everyone know how much is available. Knowing they've had a lot of product for sets in the past, knowing they are gonna have a lot of people lined up and waiting hours for release. I managed to get something at least but there were definitely people who waited hours and didn't get anything at all because of the limited supply they have and I cant imagine having been one of those people who waited in line, rightfully assuming they'd have enough stock just to get nothing. So that's why I'm extremely disappointed in the staff/management for not putting up a sign so people wouldn't waste their time, possibly taking time off work to wait for nothing/barely anything at all. Do feel bad for the guy who was handing them out though because he had to be the one to break the news to people and deal with that.
Pretty poor & unfriendly customer service from this location, on a few different occasions. Current management leaves something to be desired. Do yourself a favor and shop the Mall of LA location - better inventory and better staff. In a time where we're all a click of a button away from getting anything we need for better prices online, the service aspect of physical stores is more important than ever.
Response from Best Buy
July 18, 2025
Hello Taylor Labat,
Thank you for reaching our and letting us know about your shopping experience. It sounds like your visit did not live up to the standards that we strive for. I enjoy great customer service myself, so I can understand how you are feeling. We would love to get more information about your visit because your feedback matters. To get started, can you contact us at one of the links below and reference Google Review #17098. Simply send us a private message providing us with your full name, email address, and telephone number. We look forward to working with you.
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Google Review #17098
Thanks,
^Ezra
So I wanted to purchased some packs of pokemon cards..you are only allowing 1 pack per customer.. Why would another best buy not even 5 miles down the street let me buy a total of 8 packs..it seems NONE of your employees can give me a answer and look confused when you ask them anything???
Response from Best Buy
July 18, 2025
Hi, David,
Thanks for leaving your feedback. I'm with the Best Buy Corporate office's social media team, responding to your question on behalf of the Baton Rouge store. I understand why you would be confused and frustrated by receiving inconsistent information from different store locations. I know this must have been disappointing for you.
From my understanding, many of the Pokémon cards are limited and in high demand. So, it would depend on which one you're referring to. For those that are in high demand, the number that is sold to one customer is limited, to ensure other customers are able to also get one of the items. So, without having all the information, I would say that being able to purchase 8 packs of high demand cards should not have been an option.
As I mentioned, this would depend on the specific cards you're referring to, and I do not have all the information. We do have a list of the ones that are limited to one per person, and we are happy to go over those with you.
To further discuss your concerns, and to provide you with as accurate information as possible, please contact us by sending a private message to us on any of the below social media platforms.
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Best,
^Kadian
Staff is pleasant, the store is nice and clean. All my high-end electronics have been from this place. Great fast and convenient service.