The geeks are cool as always 😎
Purchased a $1200 TV, came with the wrong stand. Called Best Buy, they said head over and they'll give me a new stand.
Showed up, got told it would have to be a full return and they couldn't just replace the legs on my TV despite what the customer service rep told me. Never cease to be amazed by how bad the customer service is at Best Buy, they would rather take the loss on a $1200 TV instead of just providing a stand for it. Crazy.
EDIT: Best Buy got in contact with me, told me a stand is considered a NON-ESSENTIAL component of the TV, because I could (of course) just buy a new stand from them! News flash, if I have to buy additional things that the item is supposed to come with to make it function- it is considered essential. Save yourself time and hassle- purchase your next TV off AMAZON. Last TV I purchased was from them, and it was the best TV shopping experience of my life. Amazon's customer service is top notch and I have never had good customer service with Best Buy.
Response from Best Buy
January 06, 2025
Hello, Connor.
I can see how a simple fix turning into a full exchange would be frustrating and I understand your feelings here.
If you need any assistance, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64647574.
Best,
^AllisonS
I requested help and never received any.
Response from Best Buy
January 04, 2025
Hi, Carla,
One of the benefits of shopping in store is the opportunity to receive knowledgeable and impartial advice along with the ability to ask questions to ensure that you are confident with your purchase. We are truly disappointed that your recent visit was less than desirable. We share your disappointment and would like for you to reach out to our team via Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy) so that we can document this occurrence in hopes to generate better experiences going forward. When reaching out, be sure to send a private message that includes your full name, phone number, email address, along with mentioning this Google review (64642709).
Sincerely,
^Tina
Vincent N
December 27, 2024
Employees were very helpful in finding a product.