Had an appointment but arrived early for my phone. Was i firmed they could swap my phone out but they would have to ship it out and it’d take 3-5 business days. I said I wasn’t told this when I made the Genius Bar appointment. So that was a waisted trip! Best Buy shouldn’t be a service provider if all they do is send things off.
Not very helpful especially when it comes to cell phones.
Response from Best Buy
June 19, 2026
Mike,
We want to make sure that we are there for those that need assistance. Hearing that this was not the case when your were looking to purchase a cell phone is upsetting and we share your frustration. Please send a private message to one of the links below so that we can look into this further. In your message, please include the phrase "Google Review 174435".
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Bought a CAC reader but the connection to the laptop was not correct, returned it an hour later, no issues.
I walked in and told the fellow at the front door that i wanted to buy a tv, soundbar, xbox, and external harddrive. He just pointed to the four corners of the store, offered no assistance.
I went into the TV section, flagged down an employee and was told that the only two TV guys were busy, so i waited for 15 minutes without anyone coming by.
One bad greeting and 15 minutes cost this store $1500.
I will be buying from walmart instead.
Response from Best Buy
May 28, 2026
Hello Andrew,
Your feedback matters, and we want to make sure it’s fully documented, so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #158233 in a private message. We’re here to listen and help however we can.
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