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GEEK SQUAD

Best Buy Millerville

4.0
(1839 reviews)
1977 Millerville Rd
Baton Rouge, LA 70816
(225) 226-1559
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Recent Reviews

4.0
(1839 reviews)
K R
November 17, 2024
2 out of 5
Morgan who was working on 11/17/24 around 3:50-4pm time is rude! Doesn’t need to work curbside pickup! She is not helpful. Zero customer service. I pulled& could not find the link to check in for curbside & asked Morgan who was walking back inside from helping another customer in curbside for help. Her response was “idk but there is no line inside & you can come in & pick up the item.” Zero effort to help. I picked curbside pickup for a reason ma’am. If I wanted to come in and pick it up I would have selected that option. I asked her name & said thank you. She walked off. I figured it out on my own after while thankfully. Victoria (appeared to be older than Morgan. Morgan looked to be in her 20s & Victoria in her 30s.) came out with much better customer service. Morgan could benefit from some shadowing with Victoria. Thank you Victoria for at least that. Also disappointed by this very damaged box & the guy that put the electronic in the car stated that the electronic had been tested & it works just fine. I sure hope so. Overall do better Best Buy Millerville. You’re at work & you’re there to help so help. If you don’t want to do that then find another job. Simple.
Response from Best Buy
November 17, 2024
Hi K R, Thank you for taking the time to share your experience. I want to sincerely acknowledge how frustrating it must have been to feel unsupported during your curbside pickup experience. This is not the level of service we want for our valued customers, and I appreciate you bringing this to our attention. I’m glad to hear that Victoria was able to provide better customer service, but I understand the interaction with Morgan and the damaged box added to your disappointment. We want to ensure that every aspect of your experience meets expectations, and I will share your feedback with the store leadership team for review. We’d like the opportunity to address your concerns further. Please connect with us by sending a private message on one of our social media platforms: Facebook: https://www.facebook.com/BestBuy Twitter/X: https://www.twitter.com/BestBuySupport Instagram: https://www.instagram.com/BestBuy In your message, kindly include your full name, phone number, and email, and mention that you’re reaching out regarding your "Google Review." Please also include the conversation number 64438445 so we can quickly identify and assist you. Thank you again for sharing your feedback, and I look forward to helping resolve this for you. Best regards, ^Magee
Sharon W
November 07, 2024
1 out of 5
Poor customer service. Not knowledgeable and rude. Tried to return merchandise and told to contact manufacturer. Product less than 30 days.
Response from Best Buy
November 07, 2024
Hello, Sharon, Thank you for providing feedback on Google my Business. I understand not having knowledge and rude staff is frustrating. Best Buy's Return & Exchange Promise provides a 15 day return or exchange policy, link below. We would like to hear more about your store experience, here at the corporate office. https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014 Please reach out on social media with the links below. When you are reaching out. Please mention "Google Review 64397983", provide details about your review, along with your full name, email, and phone number. Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/BestBuy) Here to assist, ^Jay
Yadiel b
November 03, 2024
1 out of 5
I buy a phone, I have a one year warranty, a line appears on the screen 7 months later, I go to the store, to Geek squak I get on the line so they can help me, my name was on the TV, 20 minutes later I tell them I was waiting for the notification on my phone because you sent me the online checking, and it tells me that it doesn't work and that I should go to the store and tell them that I am here, so if the online checking doesn't work, then why is that service activated, then they look at my phone and tell me that I should contact Google because they can't do anything with the warranty that they sold me, they sold me, customer service, if that's your job why don't you do all the service, you call Google service and do your job, because I am buying from you I have to see another provider that is not my job it is yours, please fix it
Response from Best Buy
November 03, 2024
Hello, We appreciate you taking the time to leave your feedback here. It's unfortunate that you've had a negative experience at one of our locations, and we understand your concerns about not getting assistance during your visit. This is never something we expect to hear. We would like to get more information regarding your recent visit. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64383181 as reference. We look forward to hearing from you. Twitter(X): https://twitter.com/bestbuy Facebook: https://www.facebook.com/bestbuy Instagram: http://instagram.com/bestbuy Best, ^Kadian
Hunter B
October 30, 2024
5 out of 5
BEST SERVICE/ELECTRONICS EVER

About Best Buy Millerville

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