Best Buy Millerville

Try to buy something online to make it faster than going online. It said it'll be an hour. Hey, it's been two hours already and still not ready.

Cee on the geek squad is the best! Very professional, helpful, kind, thoughtful and intelligent. Thank you!!!!!

I’d like to share a recent experience I had at your store that left me feeling uncomfortable and disrespected. While shopping for a gift for my nephew, I mistakenly assumed the item I wanted was locked—since it appeared that way. I walked all the way to the front of the store to ask for assistance, as there was no staff available in the aisle to help. A kind and professional associate explained to me that the items only appear to be locked, but actually aren’t. I apologized, and he was very understanding. I really appreciated his attitude. However, as I was walking back to the front, another employee looked at him, then at me, and pointed in a way that made me feel mocked—as though I was being judged for not knowing something that, to me, wasn’t obvious. I politely said, “I’m sorry, they looked locked. I’m not stupid, it was just a simple mistake.” It felt very demeaning to be treated that way over a misunderstanding. I then asked if a price match could be done, which I was initially told yes. But once we began the process, the same employee who had previously judged me interjected and said it couldn’t be done because the item I found (though the same model) was a different color. I explained that the only difference was the color, and that the price was the same across variations. He still declined the price match. I mentioned that last year, I was able to price match a controller that was also a different color—same situation. Instead of having a conversation, he simply said, “We don’t do that,” and walked away, without allowing me to explain further. I understand that stores have policies and procedures, and I respect that. What I don't appreciate is how I was made to feel—talked down to, dismissed, and judged. I’m not a tech expert and I don’t shop often. I was just trying to buy a gift, and instead I left feeling humiliated and belittled. I’m not trying to get anyone in trouble—I don’t even know if the person was a manager. I just wish I had been treated with a little more kindness and respect. Not everyone knows what you know, and that doesn’t make them stupid. A little patience goes a long way. Because of how I was treated, I no longer feel comfortable shopping at that Best Buy location. I hope this feedback encourages better customer care moving forward.

Was there for the latest pokemon set release. I got stuff, just a little bit. I got up to the cashier. Second in line and they had 1 poster collection and a handful of tins available after the first guy. They said they got 1 of everything. Which is fine. They can't control how much they get so I won't fault them there (though I do believe they took stuff for themselves, but that's besides the point) I don't understand why they wouldnt post something on the front doors letting everyone know how much is available. Knowing they've had a lot of product for sets in the past, knowing they are gonna have a lot of people lined up and waiting hours for release. I managed to get something at least but there were definitely people who waited hours and didn't get anything at all because of the limited supply they have and I cant imagine having been one of those people who waited in line, rightfully assuming they'd have enough stock just to get nothing. So that's why I'm extremely disappointed in the staff/management for not putting up a sign so people wouldn't waste their time, possibly taking time off work to wait for nothing/barely anything at all. Do feel bad for the guy who was handing them out though because he had to be the one to break the news to people and deal with that.