Terrible experience this weekend because of geek squad. Gave any reason not to help. Waste of a membership/subscription.
Still a great place to see what is out there in TVs and Audio in person to make sure you get what you really need.
HarleyQuinn2U
January 19, 2026
Best Buy management is some of the most blatant dismissive and disrespectful staff I've encountered. The Bluebonnet location especially. One employee in particular is Wes, not only does he cherry pick whom he greets or assists, he didn't even respond to certain co workers that were asking for his assistance. There is definitely some divisive and racially inspired activity taking place there and Trust me he is not the only one but on my last visit there he stood out the most! Just disgusting behavior!
Response from Best Buy
January 19, 2026
Hi there,
Thanks for taking the time to share your experience. If this is the case, that's definitely concerning. This is never something we want to hear, and we understand why you would feel that way. We would like to get some additional information regarding this matter.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 106648 in your message to us.
X: https://bby.me/wcb6yl
Facebook: https://bby.me/xtyb0r
Instagram: https://bby.me/f63l34
Purchased $6,000 oven. Delivery/instillation scheduled for January. Today we receive a text message “your product is delayed…February…”
That we can “reschedule or cancel…or change…” That we can call for help, but there is NO WAY to speak with a human being. The automated bot informs me of a January delivery. Wrong.
Ugh.
I guess the phone ringing in Best Buy when the purchase was made is from other employees since you can’t dial in to the store.
Response from Best Buy
January 09, 2026
Hello Nikki,
Thanks for reaching out and providing your feedback. We are sorry that you have to experience this delay with your oven. Can you contact us at one of the links below? We'd like to look into this and see if we can help. Just reference Google Review #102401 in a private message.
Facebook (https://bby.me/m6i5et)
Twitter/X (https://bby.me/zprood)
Instagram (https://bby.me/qi4d00)