Purchased $6,000 oven. Delivery/instillation scheduled for January. Today we receive a text message “your product is delayed…February…”
That we can “reschedule or cancel…or change…” That we can call for help, but there is NO WAY to speak with a human being. The automated bot informs me of a January delivery. Wrong.
Ugh.
I guess the phone ringing in Best Buy when the purchase was made is from other employees since you can’t dial in to the store.
Response from Best Buy
January 09, 2026
Hello Nikki,
Thanks for reaching out and providing your feedback. We are sorry that you have to experience this delay with your oven. Can you contact us at one of the links below? We'd like to look into this and see if we can help. Just reference Google Review #102401 in a private message.
Facebook (https://bby.me/m6i5et)
Twitter/X (https://bby.me/zprood)
Instagram (https://bby.me/qi4d00)
Super quick pick up. Kind, attentive, peasant, and clean atmosphere and employees.
Great prices and good service
This store, like many best buys, is poorly managed. I went in to get a new phone, no plan or anything else needed. I should just have to ask someone and they will get it. However, it took talking to 3 different people, since the first 2 just never came back after I asked to get the phone, and about 30 minutes for something that should only take 5. Many items in the store are just not on display, even though they have an area for it and a corresponding price tag.
Response from Best Buy
January 02, 2026
Hi there, Brody.
Thank you for your review. This is not the kind of experience or customer support that we strive to provide here. We'd like to follow up and learn more as well as make sure to document this experience. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/0egvz7)
- Twitter/X (https://bby.me/bxn06m)
- Instagram (https://bby.me/1yjr8v)
When reaching out, please reference your Google Review 98738.
Kindest Regards.