Best Buy Baton Rouge

This store has everything we were looking for.

Make the customers a priority. I visited this Best Buy a couple of days ago looking for help with an issue, and although the employees were friendly and tried to assist, no manager ever came by. I ended up waiting around 30–45 minutes before giving up. This isn’t the first time this has happened either — it’s been the same experience on several visits. It seems like there’s never a manager available when someone actually needs one. The only person I ever see lately who seems to be in a manager role is Alexis, and she’s always tied up helping other customers. She does a great job, but one person can only do so much. I really think this store needs to improve its management coverage. The staff is doing their best, but without enough managers available to assist with customer issues, the whole experience becomes frustrating and time-consuming.

I visited the Baton Rouge Best Buy location and received absolutely no assistance. I wandered around for nearly 20 minutes without anyone offering help or even acknowledging me. Another customer walked in after me and immediately received attention from the sales staff. After talking with them for a few minutes, she declined the purchase because the installation cost was too expensive. That actually turned out to be a blessing in disguise — I went directly to the Samsung website instead and got the same television 30% off. If Best Buy in Baton Rouge ignores you like they did me, do yourself a favor and check out the Samsung site first!

Mr Herman was my salesman he was great extremely 👏 of televisions just needed more help in his area but handled all the customers very professionally