Best Buy Bossier City

No one was eager to help. When I finally got someone she had an attitude. Then I suddenly remembered why I quick shipping there. High prices and terrible attitudes and no one willing to help!!!

Short summary: I had an incredibly disappointing experience with this Best Buy, which had led me to never shop with the Best Buy company again. Best Buy as a whole seems to never be able to agree on the purchase price and will always try to charge you more no matter what. I placed an online order which included a trade-in. I've done countless trade-ins with Best Buy, and they've all gone very smoothly, so I thought this would be the same. Waiting in the pickup line is slow as always, but that's to be expected. When I get to the counter, I tell him I have a pickup order with trade-in, and he goes to get my item and looks at my ID. Standard practice. Few minutes later he does what he has to do and gives me my item. I tell him again I have a trade in, and he tells me he *cancelled* the trade-in on the order. I look in my online orders and sure enough, I have no trade-in and I was instantly charged *full price* for the item, but when I placed it online with trade-in amount taken off. The guy calls a higher-up over and what happens is 20 minutes of standing at the counter with the end result being "we can't do the trade-in." The cashier cancelled my own trade-in I ordered, and they would not do the trade-in then after. I was trading-in a pair of wireless earbuds, and after 20 minutes the higher-up basically said it needs to include the "audio cable." Never mind that wireless earbuds don't and have never come with a 3.5mm audio cable, or that audio does not transmit via the charging only USB-C port, and I have traded in multiple items without the USB-C cable, that was it. Would not let me trade in despite the website saying I was able to. He said basically if I can bring it in with a USB_C cable, he can offer me a 35 dollar protection plan for my $75 trade-in value pair of earbuds. Amazing last-minute decision. I do wonder how many people they get with this trick. At the end of the day, I have had issues with Shreveport and now Bossier location, I cannot ever recommend going to Best Buy again. It is obvious they prey on uninformed people to charge them more, and do not respect their customers. I hope one day Best Buy puts their customers first again, but I do not see that happening when their employees seem to be encouraged by store management to make prices higher at any cost.

Great customer service, by ALL in duty.

All the employees were very friendly and helpful