Frequently Asked Questions About Best Buy Covington
How do I check product availability at the Covington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Covington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Covington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Covington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1693 reviews)
Carol P
January 05, 2026
5 out of 5
Had young lady to assist me in purchasing of three items. She was very helpful
Brandy B
January 01, 2026
5 out of 5
All around great experience! They workers were all so nice and friendly!
Don M
December 27, 2025
1 out of 5
Customer service was terrible. I tried to call the corporate office and they were useless. I will never shop at Best Buy again. Too many other better options.
Response from Best Buy
December 27, 2025
Hello, thank you for leaving us a review. We would be happy to see how we might be able to help. Can you please reach out to us on Facebook (https://bby.me/bw0z16), Twitter/X (https://bby.me/0w1p32), or Instagram (https://bby.me/kn7vu3) with more information about your experience? Please begin your message with "This is regarding my Google Review #96234".
Aaron H
December 18, 2025
1 out of 5
Done with Best Buy. They stopped do competitor price matching. Also recent purchase priced dropped at Best Buy, initiated price matching for that product via chat and it never went through. I have a $50 rewards certificate that the website won’t let me use.
Response from Best Buy
December 18, 2025
Good Morning, Aaron,
We understand how you are feeling after an issue occurred when you reached out for a price match request and not getting the help you needed with your certificate. We would be happy to connect with you and work to better assist you. Please feel free to send us a private message on social media with your Google review case ID in your message: #90430.
- Facebook (https://bby.me/ir9xpk)
- Twitter/X (https://bby.me/mf5vkt)
- Instagram (https://bby.me/i22l9k)