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Best Buy Covington
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Find Items in This Store
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Frequently Asked Questions About Best Buy Covington
How do I check product availability at the Covington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Covington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Covington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Covington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1687 reviews)
Aaron H
December 18, 2025
1 out of 5
Done with Best Buy. They stopped do competitor price matching. Also recent purchase priced dropped at Best Buy, initiated price matching for that product via chat and it never went through. I have a $50 rewards certificate that the website won’t let me use.
Response from Best Buy
December 18, 2025
Good Morning, Aaron,
We understand how you are feeling after an issue occurred when you reached out for a price match request and not getting the help you needed with your certificate. We would be happy to connect with you and work to better assist you. Please feel free to send us a private message on social media with your Google review case ID in your message: #90430.
- Facebook (https://bby.me/ir9xpk)
- Twitter/X (https://bby.me/mf5vkt)
- Instagram (https://bby.me/i22l9k)
Michelle C
December 15, 2025
5 out of 5
Great service!
Richard K
December 13, 2025
1 out of 5
I used to love this store, but the recent geek squad visit cost me a lot of time and money.
Recently took my wife’s phone to geek squad to get the screen replaced within warranty. There’s a slight black discoloration from impact (anyone with a broken screen knows this happens) and this woman working behind the counter in GeekSquad told me they would not replace the screen due to water damage. We even mentioned that there was no water damage to this phone, as it’s never been in or near water and that the discoloration was just due to the impact, but we were told that was wrong and that there’s definitely water damage. Mind you, they ran 0 diagnostics in store. They just looked at it and refused to fix it.
Annoyingly, we went to the south shore at the actual Apple Store itself. They ran a diagnostic test in the phone: big surprise, 0 water damage. We felt like we were being gaslit into having to buy a new phone. 2 customers behind me with phone issues also walked out. I think it was a mix of laziness and desire to drive up repair/replacement prices. It’s a shame as I have been a long time Best Buy customer. I will not be going to this location any longer unfortunately.
I believe our visit to Best Buy was on or around December 8, 2025.
Response from Best Buy
December 13, 2025
Hello, Richard,
Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when needing clear communication on what repairs needed to be done to your wife's phone. We appreciate your feedback. If you require additional assistance, please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #87331" when reaching out on social.
Nicole A
December 12, 2025
1 out of 5
Whoa So many bad reviews. Kind of scary. I can definitely vouch for the complete lack of customer service via telephone. What a waste! Best buy USED to be amazing! I another American company outsourcing and demoralizing. Well I think I'd rather go to a little small shop where I could actually converse with humans. Technology ain't all that.