Frequently Asked Questions About Best Buy Covington
How do I check product availability at the Covington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Covington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Covington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Covington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1703 reviews)
Brent T
January 25, 2026
2 out of 5
Person working in the appliances was clueless. She was not able the most simple question. Come on Best Buy, make sure your workers are knowledgeable about products you sell.
Response from Best Buy
January 26, 2026
Hey there, Brent,
We understand your concerns with the interaction you had with our staff member. Please send us a private message on Facebook (https://bby.me/s7mpzx), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: ##109118".
Omio M
January 22, 2026
5 out of 5
Nice staff. Very nice and very knowledgeable
Keith B
January 21, 2026
5 out of 5
I always seem to have a good visit at this store. Someone meets me at the entrance and asks what I might need help with. Then sends someone to meet me with significant knowledge about the product I'm interested in. Their prices are always competitive, even with stores that have no knowledgeable help. Plus they can deliver and set up your purchase.
Craig S
January 17, 2026
1 out of 5
Can't trust their online inventory. And you can't verify with a live person at the store because ALL PHONE CALLS GO THROUGH A CALL CENTER. So when you arrive at the store the item is out of stock. TWO locs. And both said the same thing