Best Buy Covington

I realized when I got back home that I left my charging cable at the geek squad counter. I tried calling to see if it was there only to find out that you cannot call the store directly. I live an hour away from the closest store. I understand. I live quite a distance away, but it is ridiculous that I had to drive all the way back to the store to see if they had my cable. Late in the evening when a simple phone call would’ve assured me that it was there and I could pick it up at a later time. I understand AI is important but this is ridiculous and I will not shop at Best Buy again. I’m not gonna support a store that you can’t at least call them with a simple question.

Line to check out was hard to find. Wasn’t helped in TV section which is surprising.

I bought a screen protector for my phone with a life time warranty last year, when I went in to have it replaced they no longer carry it. I had to go to the website to get it replaced, witch is hard to navigate. Paid extra for 2 to 5 day shipping and now it is almost 2 weeks later I have yet to receive it. It does not directly reflect on the store itself but on how warranties are handled.

Gerald, the manager, was able to answer all our questions about tablets and laptops.