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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Covington
How do I check product availability at the Covington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Covington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Covington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Covington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1728 reviews)
Larry C
July 24, 2026
1 out of 5
Brought my laptop to best buy in pinnacle shopping center. I encountered the most condensing , rude customer service representative I have ever experienced. He was nasty. Needless to say, I will not do business with bedt buy again. At some point latter that day I considered speaking with a store manager, but after talking with a friend who shared his experience I decided speaking with a store manager would be futile. By the way and without going into detail, my friend escorted a geek squad employee out of his home stating a similiar circumstance, he to was rude and condensing. I have been of the opinion best buy has issues, and so they do. Proceed with caution.
Gary F
July 16, 2026
5 out of 5
👍
Daniel P
June 27, 2026
1 out of 5
I realized when I got back home that I left my charging cable at the geek squad counter. I tried calling to see if it was there only to find out that you cannot call the store directly. I live an hour away from the closest store. I understand. I live quite a distance away, but it is ridiculous that I had to drive all the way back to the store to see if they had my cable. Late in the evening when a simple phone call would’ve assured me that it was there and I could pick it up at a later time. I understand AI is important but this is ridiculous and I will not shop at Best Buy again. I’m not gonna support a store that you can’t at least call them with a simple question.
Troy C
June 08, 2026
3 out of 5
Line to check out was hard to find. Wasn’t helped in TV section which is surprising.
Response from Best Buy
June 08, 2026
Hello, Troy,
We appreciate you taking time out of your day to share your feedback. Receiving the assistance you need while in a Best Buy should be easy, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/cyFvfj), Twitter/X (https://bby.me/zQV32Y), or Instagram (https://bby.me/BX33I3). Please reference Google Review, #170429.