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Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Covington
How do I check product availability at the Covington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Covington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Covington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Covington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1740 reviews)
N C
October 08, 2026
1 out of 5
I was gonna buy a PS5 i turned around did not get any kind of customer service when I walked in. Nobody was busy but they were too busy talking to each other friends not helping or ask a customer. Do they need help? I walk straight out. I’ll spend my thousand dollars somewhere else.
Response from Best Buy
October 08, 2026
Hello, thank you for leaving us a review. In store shopping trips should be fast and efficient, especially when you know what you need. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #232443".
Facebook (https://bby.me/wot10z)
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Shadow504 G
September 25, 2026
1 out of 5
Wanting To Upgrade From My Old TV To A New Samsung & Was Looking At The Different Models Best Buy Had Almost All The Workers There Were Laughing / Conversations With Each Other Had No Assistance So I'll Just Go To Costco Instead > Best Buy Used To Be A Good Store To Shop For Electronics But Seems Their Customer Service Has Gone Way Downhill 👎
Response from Best Buy
September 25, 2026
Hello ,
We can see why you’d be upset, and we’re really grateful you took the time to share your experience with us. Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #226606 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/mI2nl4)
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Brandon T
September 14, 2026
1 out of 5
The management at this location will refuse to accept a return if the purchase was not from this Bestbuy location. They make you return it to the store you purchased it at or mail it in to Bestbuy holding up your funds for several weeks. They do this against Bestbuys own corporate policy.
Response from Best Buy
September 14, 2026
Hello, Brandon,
Thank you for sharing your concerns on the Covington, LA Best Buy location not accepting your return. We understand that at times open-box items may be asked to return to the store where they were purchased to verify any concerns that may come from merchandise that may not have been checked thoroughly. If you would like to chat with us about your concern please reach out to us on any of our social media profiles below with Review 222215.
Facebook (https://bby.me/EydkkU)
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Mrs. T
September 09, 2026
5 out of 5
I've been there 2 times in the past week & on both occasions I experienced INCREDIBLE & OVER THE TOP CUSTOMER SERVICE! I simply CANNOT say enough positive things about this location! We were greeted upon entry & immediately asked if we could be helped. They pretty much had everything we needed & of course, then some! I don't have any names specifically but as I mentioned EVERY employee was willing & eager to help! Bravo on an incredible staff!