Best Buy Covington

Something has happened to Best Buy and it's not good. I don't think it's one store. I think it's company-wide. Actual Geek Squad help is a thing of the past. Yes, there's a number to call, but if I ever make it through the frustrating automated phone tree and talk to a human being, I can't understand the agent because he/she has a thick accent. I'm not complaining about people in other countries doing their best to do a job, I'm complaining that Best Buy has out-sourced these jobs to people whose English is very difficult to understand and even worse, the agents don't seem to be able to tell me anything! They don't know anything! They can't answer any questions, because they don't have any answers from Best Buy. It's insane. We can no longer phone the local stores for help because Best Buy has discontinued that and taken away employee phones. The only way we've been able to get anything sorted out is by going into the store and going through a time-consuming process to fix whatever the problem is - and there have been many. We bought 4 new appliances at the beginning of September. Two were defective. One has been replaced. The other, a dishwasher, they wanted to pick up a month before delivering the replacement. The first dishwasher, while defective, does work, so we don't want them to take it away before the new one is delivered. It's now December. The dishwasher delivery and pickup were scheduled for today. I watched the tracking of the truck from Baton Rouge, Louisiana across to Mandeville. The delivery times changed from 2:01pm to 2:15pm. Then finally to 24 minutes! Yay! He was going to be here soon. 2:15 came and went. When I checked the tracking again, it said "Completed"! Um, no! Not completed! Not delivered. The automated phone system told me I had no deliveries scheduled for today, and yet online it still showed that the dishwasher delivery was scheduled for today. Then suddenly, underneath, it said "We canceled your order for this item on ... today's date." But at the top of the page it was still showing that the delivery was scheduled for today. Huh??? What??? No one in the overseas call center can tell me why or what happened, but offered to reschedule. Why was it canceled? Where is the dishwasher? Did the driver just decide he didn't want to make anymore deliveries today? My husband has gone down to the Best Buy where we bought these appliances to try to find out what's going on. Just know that this is just the latest of a string of problems we've had since buying these appliances. I've now been waiting over an hour to chat online with Best Buy Customer Service. Bottom line, Best Buy ain't what it used to be. Don't. Just don't. It's too bad there aren't any small appliance stores where we can get good service. We're stuck with big box stores. I thought Best Buy was the best of the bunch. I guess I was wrong. Update: The owner wants me to reach out to Best Buy on one of the social media platforms. The problem is that I don't have anything to do with social media. Not with a ten foot pole. No Twitter, no Facebook, no Instagram. I don't have an account with any of them. No how, no way. So I guess no reaching out, either. The sadder thing is that I didn't want to leave this bad review. I don't even think this turn of events is the fault of the local store. Their employees are great. They've tried to help. I think Best Buy corporate decision-making has ham-strung local stores and their employees. I suspect they are demoralized by these changes. No employee has expressed this to me, but I know I would be if I were in their shoes.

I purchased a $2000 Dishwasher with Free Install. I also paid to haul away the old one. When the team arrived they complained over and over that the old dishwasher was "trapped" and they couldn't install. They left. It took me less than 10 minutes to screw down the old legs, remove the machine, and put it outside. I ended up installing the new machine myself. When I contacted best buy they refused to do anything. And the old machine is now sitting under my front porch until i can haul it to the junkyard. I feel like I got scammed. Will never purchase from Best Buy again.

This is about the store and yes public restrooms are gross but they do not help the situation. Toilet paper is never in the toilet paper dispenser, in ANY of the stalls in the women’s restroom. Thank God I have my own wipes in my purse but it’s just so sad, it always looks dirty in the restrooms. I ended up leaving and going so where else.

I was in need of a new refrigerator. I had already been to Lowes and Home Depot and still couldn't find the right one for me. Someone suggested I try this place. I came in here on Wednesday around 4:30 on November 19 2025. I was approached by employee Shianne. She was very friendly and helped me in deciding on what I purchased. She was very good at her job. I will definitely be back to make a purchase of something else in the future.