Frequently Asked Questions About Best Buy West Bank
How do I check product availability at the West Bank Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Bank Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Bank stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Bank Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3414 reviews)
Scotty B
January 13, 2026
5 out of 5
Everything you'd expect from a great BestBuy!
Friendly service.
Pretty T
January 07, 2026
5 out of 5
Had an issue with my AirPods so I came to Best Buy and the guy at customer service was very helpful in helping me find if I had AppleCare plus or not. Of course he didn’t fix the AirPods himself, but he made figuring out which next steps to take very easy. I had to get his name before I left. So shout out to you Rudy!
Jenna W
January 05, 2026
1 out of 5
I am so frustrated. I scheduled an appointment to have new appliances delivered weeks ago. The window they gave me was 7am-7pm, so I sat at home all day waiting and they never showed. Every customer support avenue leads to a robot or a foreign call center who can’t provide any information. So I just have no idea what happened to my thousands of dollars worth of appliances. This is insane!