Went there today to get my iPhone replaced
Only to find out that they have to order it and it takes 2-7 days, i should have just made the appointment at apple but I chose best.Buy cause.It was more convenient and on the phone.They told me that they do in store swap out, but when I arrived, they told me they don't do in store swap out all their replacement equipment has to be mailed to you
Don’t bother buying your appliances from Best Buy. It is a waste of time. We purchased a Kitchen Aid refrigerator. They have now delivered 4 different damaged refrigerators in the last 4 weeks. Best Buy could cares less about making this right. We will be returning the 4th kitchen Aid refrigerator.
Response from Best Buy
July 15, 2026
Good afternoon,
Thanks for taking the time to share your experience with us. We get having one refrigerator being delivered damaged, isn't ideal, but to have this happen multiple times, isn't a welcome situation. We'd like to look into this further with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/BnKjvN), Twitter/X (https://bby.me/Byx92i), or Instagram (https://bby.me/SEv21L), and refer to your "Google review #188167" in your message.
While the in store sales people are lovely
The support system at Best Buy is wholly inept..!!
They have delivered Four…! Four…! Physically damaged refrigerators to my home and no one I talk to seems to care at all or even think this is out of the ordinary.
Don’t waist your time or money with this company.
Response from Best Buy
July 15, 2026
Good Afternoon, Byron,
We certainly understand how you are feeling after there were multiple issues with different deliveries of a new refrigerator. We would love to look into this issue and see what we can do to better assist you. Please send us a private message on social media that includes your Google review case ID, so we can help: #188126.
- Facebook (https://bby.me/dVfC6M)
- Twitter/X (https://bby.me/NpDLsW)
- Instagram (https://bby.me/bQKYlV)
The people who work with the cell phones don't know what they doing,most of em need more training.