I went to this Best Buy to buy a portable hard drive for my computer. I went to the hard drive section, they were all locked behind glass doors. I waited for a salesperson...no one ever showed up. One of the employees called to get someone to help me. No luck. I waited some more, he called again...and no one ever showed up. I stood in front of that glass case for 40 minutes, then I finally had to leave.
If you need help from a salesperson, this is definitely not the place to go.
I will never, ever, shop at Best Buy again.
Response from Best Buy
October 29, 2026
Hello!
We understand how disappointing it is to visit our store prepared to make a purchase and be unable to find the assistance you need. This is not the experience we want our customers to have.
If you would like to discuss your experience further or get assistance please reach out to us at any of our social media accounts.
Facebook (https://bby.me/kW8WKa)
Twitter/X (https://bby.me/XQfBpd)
Instagram (https://bby.me/qf7IDt)
Be sure to mention your Google Review number, #245242, in your message. Thank you.
Ordered online, curb side pickup.
Woo-hoo!!!
Michael M
October 13, 2026
Geek squad promised if I got their annual membership they could fix my computer in one flat rate of 200$. Did not call me for pickup. When I am picking up they inform me I have to give them another 300$. Almost 500$ for a motherboard issue and it still isnt fixed
Response from Best Buy
October 13, 2026
Hello,
Thank you for the review. We understand your frustration with the extra amount you would need to pay, to get your computer fixed.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 237768