Best Buy West Bank

Ariel made my experience amazing. She was so attentive, informative & very kind and because of that I went through with my purchase right away! Thank you Ariel for your assistance and knowledge. <3 Donnie, on the other hand, was not so attentive. My husband was not aware the an appointment was needed to see someone for geek squad(That’s our fault). Instead of letting us know, Donnie proceeded to disregard his presence. When he finally got the opportunity to address my husband, he simply asked “do you have an appointment,” And before my husband could answer, he walked away to help a woman who claimed she was there first. Outside of that no eye contact was made, nor did he verbally say it was appointment ONLY. But he did put the “Appointments only. Walkins welcome with appointment made online” post on the TV AFTER the fact. Never verbally instructed him on WHAT TO DO. My husband was not too happy about that experience. While we both understand why it’s appointment only, customer service is soooo important to us and Donnie definitely dropped the ball.

Don't buy a warranty paid 80 more dollars for my sons ps5 and they would not even take it back while it's still under warranty. They claim they changed their warranty even though I got mine before and still wouldn't do anything. Lol now they replied with the generic answer they give everyone. No one wanted to help yesterday. Just never buying anything from Bestbuy again.

My experience is horrible. I've yet to receive my TV, and I bought it last month, in July. I've been cancelled 4 times to have it delivered and mounted. I will never go back to this store again.

Rudy is always so helpful and fills the place up w a lot of energy, I’m happy every time I go in there