I came in to return a TV I purchased on Amazon that was set for pickup at this Best Buy location on West Bank Expressway. My mom had gifted me a TV, so I decided to return the one I had ordered.
When I arrived, I couldn’t immediately find the order number and was trying to pull up the invoice. I wasn’t sure which number they needed, so I offered both. The associate curtly said, “I know what I’m looking at,” in a dismissive tone. I explained that I was just trying to be helpful, but the attitude continued.
He then questioned what size TV I had purchased. I accidentally said 42” because the one I have at home (that broke) was 42”. He looked at me and snapped, “It was a 50,” in a rude, demeaning tone.
To top it off, he took a personal phone call in the middle of the transaction. I still said “thank you” afterward—and he just looked me up and down without saying a word.
The whole interaction was rude, unprofessional, and unnecessarily uncomfortable. I came in expecting a basic level of courtesy—and got the opposite.
Response from Best Buy
August 07, 2025
Hello Connor,
Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/yu4sju), Twitter/X (https://bby.me/d886ot), or Instagram (https://bby.me/4n4jks). Please send us a private message or DM to complete the documentation process. Please also reference Google Review #25616.
Kind regards,
^ Aaron
Great place to go when you need help! Really nice employees!
Customer service is awesome!!
They don't stock anything anymore. No chargers for my smartwatch that I bought from them. Also no watchbands, no watch face protection, nothing but the watches. Didn't find anything I went there for. Two stars for the girl who helped me being above and beyond helpful and knowledgeable
Response from Best Buy
July 20, 2025
Hello,
Thanks for sharing your feedback! I understand not being able to immediately get all the accessories that you want for your smartwatch, isn't ideal.
We do our best to ensure that our stores will have products that most need. As space can be limited in the stores, we also have our expanded online assortment of items, on https://bby.me/r4i0dn. There you can always order items you want to be shipped directly to you, or often be able to be picked up in a local store.
If you should need any help or would like to ensure that your feedback about the representative who assisted you, feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/xzptpz), Twitter/X (https://bby.me/rbsoau), or Instagram (https://bby.me/apc2yq), with your full name, phone number, email address, and details about your visit. If you do reach out, please make sure to include a mention of your "Google review #18132" in the message.
Sincerely,
^ Melissa