Customer service is awesome!!
They don't stock anything anymore. No chargers for my smartwatch that I bought from them. Also no watchbands, no watch face protection, nothing but the watches. Didn't find anything I went there for. Two stars for the girl who helped me being above and beyond helpful and knowledgeable
Response from Best Buy
July 20, 2025
Hello,
Thanks for sharing your feedback! I understand not being able to immediately get all the accessories that you want for your smartwatch, isn't ideal.
We do our best to ensure that our stores will have products that most need. As space can be limited in the stores, we also have our expanded online assortment of items, on https://bby.me/r4i0dn. There you can always order items you want to be shipped directly to you, or often be able to be picked up in a local store.
If you should need any help or would like to ensure that your feedback about the representative who assisted you, feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/xzptpz), Twitter/X (https://bby.me/rbsoau), or Instagram (https://bby.me/apc2yq), with your full name, phone number, email address, and details about your visit. If you do reach out, please make sure to include a mention of your "Google review #18132" in the message.
Sincerely,
^ Melissa
Bernard G was one of the most helpful employees I’ve ever interacted with at Best Buy. He knew the products and options and didn’t sound like he was just reciting memorized lines.