Patrick B
December 04, 2024
Here's another place that needs to have their circus permit checked because there are way too many clowns working there. The manager was quite irritated with me asking about why there was ONE poor girl working customer service and pickup at the same time with 6 people waiting in line. His rude response was basically "get over it" when I asked if there was a separate line for pickup. He was talking to his cop buddy about football, so I guess I disturbed him. Clown. Take a little pride in your work, my dude. But, that's what I get for going to the westbank. Be warned: don't go here. Go to the ones on vets or even better, harahan.
Response from Best Buy
December 04, 2024
Hi Patrick,
Thanks for sharing this review with us here. I'm concerned to hear about this experience that you recently had in our store, and I can understand the frustration when the service you receive doesn't meet expectations. We'd be happy to discuss this further with you to ensure these concerns and feedback are properly addressed and provide any further assistance that you need. To do so, please feel free to reach out to us on one of our social media channels so a live agent can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64516470.
Thanks,
^Caleb
Huge! Ready to help staff, but it's always busy, so it may be a while before you get someone to help you. If you are new like me and in a rush, it's best to get help. Getting a lay of the land is challenging if you are in rush (like me).
The older gentleman at customer service had me waiting 20 minutes and then gave me the wrong item. This is ridiculous and im not coming back after i return my item.
Update: i came back just now and i showed the short girl (not to sound rude) the picture of the item i wanted and she takes a picture to go look for it. She comes back in like 5 minutes and says she might need to order it cause they were out and i look at the stuff behind the glass doors and point it out to her and THEY HAD ALL 3 IN STOCK . She then says oh, "i think this might actually be it" in my head im like "ya think". I understand its the holidays and people can be stressed so i understand but next time,just relax and keep calm. Their is no need to rush yourself. I had to hurry and get here before i missed work.
Response from Best Buy
November 23, 2024
Hey, Jose,
While we are happy to hear you were able to reach the support you needed, we would still be happy to ensure your experience is escalated to the appropriate teams for review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64464545. We look forward to hearing from you!
Regards,
^Katie