Best Buy West Bank

No help

Ah, the level of incompetence and absolute absurdity at this location is simply astounding. Here's a breakdown of events in chronological order: 3/22 7pm : Ordered a new laptop on the Best Buy website for delivery with Roadie and paid $9.99 for a "scheduled delivery time" of 12pm-2pm (this is also a 1* review for roadie, please share Best Buy!) 3/23 1:45pm : I start investigating the tracking on Roadie's website. It appears it was assigned to two different drivers and both of them cancelled it on their end. Huh. Ok. 3/23 4pm : I decided to call Roadie. They told me that both drivers cancelled the delivery. They couldn't tell me why. I said, "Ok, well just change it to pick up and i'll go get it.". Mind you, this is what I wanted to avoid because I hate driving from Arabi to the West Bank (the ferry is out of service). The agent told me they couldn't do that and i'd have to talk to Best Buy. 3/23 4:30pm : I called Best Buy. The first agent wasn't able to help me change it to a pick up but they transferred me to someone who supposedly could. Surprise surprise! This person couldn't change it to a pick up either! They told me my only option was to have it rescheduled for delivery tomorrow with Roadie. Not happening because Roadie already dropped the ball once. I asked them if they could connect me to the store (since this was a call center somewhere overseas) and they told me they couldn't. I said ok... i'll just go to the store and have them give it to me. 3/23 5pm : I left for the West Bank. 3/23 6pm : I arrived at Best Buy. I went to customer service and explained what I was trying to accomplish. It took 3 different people slightly over an hour to actually figure out how to get the laptop from the back of the store and up to customer service. At that point, they couldn't actually figure out how to release it to me. They then told me they'd have to cancel the order since the "box was open", which it wasn't... I was literally touching the box. I said you know what, go ahead and do it and i'll just purchase it again since it's right here. Here's the extra joyful part... I paid $876 for this on the website and it rang up as $1276 in person. She said she couldn't change the price back. I just said you know what, cancel the transaction and show me that i'm getting a refund. She showed me and I left -- WITHOUT THE LAPTOP. That's right Best Buy, from start to finish this was the MOST ABSURD EXPERIENCE i've ever had. Will I ever go to Best Buy again? NOPE! I will make sure I never step foot in that laughing stock of a store ever again. You've lost a customer for life -- and you lost an almost $1,000 sale due to the pure incompetence of your staff.

Bought the new s26 ultra. I could not get it until I turned in my old phone after a factory reset. Should have kept my order with samsung even at 200 more because at least they allow you to transfer things. This became a real mess not having my two original numbers and no way to get 2mfa. Ill never do it again.

Friendly helpful staff, large assortment of electronics