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Best Buy West Bank
Services Offered
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Frequently Asked Questions About Best Buy West Bank
How do I check product availability at the West Bank Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Bank Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Bank stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Bank Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3356 reviews)
Connor B
August 06, 2025
1 out of 5
I came in to return a TV I purchased on Amazon that was set for pickup at this Best Buy location on West Bank Expressway. My mom had gifted me a TV, so I decided to return the one I had ordered.
When I arrived, I couldn’t immediately find the order number and was trying to pull up the invoice. I wasn’t sure which number they needed, so I offered both. The associate curtly said, “I know what I’m looking at,” in a dismissive tone. I explained that I was just trying to be helpful, but the attitude continued.
He then questioned what size TV I had purchased. I accidentally said 42” because the one I have at home (that broke) was 42”. He looked at me and snapped, “It was a 50,” in a rude, demeaning tone.
To top it off, he took a personal phone call in the middle of the transaction. I still said “thank you” afterward—and he just looked me up and down without saying a word.
The whole interaction was rude, unprofessional, and unnecessarily uncomfortable. I came in expecting a basic level of courtesy—and got the opposite.
Response from Best Buy
August 07, 2025
Hello Connor,
Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/yu4sju), Twitter/X (https://bby.me/d886ot), or Instagram (https://bby.me/4n4jks). Please send us a private message or DM to complete the documentation process. Please also reference Google Review #25616.
Kind regards,
^ Aaron
Peggy F
July 27, 2025
5 out of 5
Great place to go when you need help! Really nice employees!
Jason D
July 20, 2025
5 out of 5
Customer service is awesome!!
Amanda G
July 20, 2025
2 out of 5
They don't stock anything anymore. No chargers for my smartwatch that I bought from them. Also no watchbands, no watch face protection, nothing but the watches. Didn't find anything I went there for. Two stars for the girl who helped me being above and beyond helpful and knowledgeable
Response from Best Buy
July 20, 2025
Hello,
Thanks for sharing your feedback! I understand not being able to immediately get all the accessories that you want for your smartwatch, isn't ideal.
We do our best to ensure that our stores will have products that most need. As space can be limited in the stores, we also have our expanded online assortment of items, on https://bby.me/r4i0dn. There you can always order items you want to be shipped directly to you, or often be able to be picked up in a local store.
If you should need any help or would like to ensure that your feedback about the representative who assisted you, feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/xzptpz), Twitter/X (https://bby.me/rbsoau), or Instagram (https://bby.me/apc2yq), with your full name, phone number, email address, and details about your visit. If you do reach out, please make sure to include a mention of your "Google review #18132" in the message.
Sincerely,
^ Melissa