Best Buy Lafayette

I recently purchased an Insignia dryer with Best Buy , upon delivery after my old dryer was removed the driver shared with me while being set up that the dryer was damaged and it was very noticeable , there was a big dent in the front of the dryer , he called in to let them know and I spoke with someone with Best Buy that told me to call in the next day and they will schedule to swap out the dryer but in the mean time I had to use the one that was delivered . Throughout this time I noticed that one load of clothes had to be dried 3 to 4 times to get the clothes dry which i reported when the dryer was swapped out and even wrote it on the paperwork they had me sign . The new insignia dryer was the same so I called and discussed this with Best Buy and requested to swap out for a different brand . I was told that the other dryers I inquired about was a $100 increase in difference . I asked that since this is the second dryer that did not work could they waive the fee on the new dryer , I was told no and I was told if I no longer wanted the dryer that I would have to pay them a pick up fee to pick up their merchandise . I told them to come and get their dryer . I was then told they would waive their pick up fee . So if I could give 0 stars I would, however the drivers were kind and knowledgeable .

I recently visited a Best Buy location to purchase Apple TV devices and selected eight units. At checkout, the associate informed me that he believed there was a limit of three devices per day but was unsure, so he consulted his manager. The manager initially indicated he did not see an issue with the purchase but chose to confirm with a higher authority. After doing so, they advised that I was limited to purchasing three devices. I explained that I had just purchased more than three units at another Best Buy location in Arkansas, where the limit was enforced as three per transaction rather than per day. The associate reiterated that the policy was “three per day.” To clarify, I proceeded to place a curbside order for an additional three devices, which was fulfilled without issue. This experience prompted me to contact corporate support, where I was informed that the actual policy is a limit of three units per transaction—not per day. This inconsistency in policy communication created confusion and an unnecessary inconvenience. It’s important that store teams are fully informed on company policies to ensure a smooth and professional customer experience.

It is nice to still have a Best Buy locally. The store is always clean and has a huge selection of electronics and appliances. The employees are always helpful and easy to find when you need them.

You can't get through the A.I. phone line to a real person. Highly frustrating experience.