Best Buy Lafayette

Best place for all things electronic. Dont shop anywhere else! You get what you pay for!

Slowest customer service I’ve experienced. I waited over 20 minutes just trying to get a charger out of a locked case. Even after asking for assistance, no one came to help. I noticed an employee, who I later found out was the supervisor, Alex, walking around while clearly seeing us waiting but never offering assistance. When someone finally unlocked the case, I asked if they could price match the charger. Alex refused and was very rude and condescending throughout the interaction. I explained that I’ve had items price matched there before without any issues. I even stood there with him trying to find a retailer he was willing to match, but he was unwilling to help or offer any solutions. At that point, I told him it was fine—I would simply purchase the charger and contact online customer service afterward to request a price match instead. Without saying a single word, Alex canceled my transaction, walked away with the charger, and placed it behind the front checkout counter. I had to ask, “Hello, I was trying to buy that.” He then handed it to the cashier to ring me up. This was one of the rudest customer service experiences I’ve ever had. As an investor in this company and a customer who frequently makes bulk purchases, this level of service is extremely disappointing. Corporate has been contacted, and I hope this location addresses its customer service and management standards.

Drove an hour for an appointment I made last week, and they didn’t even have the part that I needed to fix my phone. Waste of my time and my gas.

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