I went in to purchase the new I Phone 18 Pro. Haven't had a upgrade since the I Phone X. Kevin Gordon was my Connections Specialist, Best Buy Mobile, he was very knowledgeable in every detail that I asked. Super nice and very respectful. He also assisted me with all the other essentials that I was needing. Never tried to upsale anything. He deseves a raise!!
thomas w
September 29, 2026
Got me the executive charger that I needed insignia a lot of time
Brandy H
September 14, 2026
Asked for help several times and took four different people before someone finally helped me. Tons of blue shirts around with no help
Response from Best Buy
September 14, 2026
Hello,
We understand how frustrating a poor shopping experience can be, and we're sorry for the disappointment. Please reach out to us through a private social media message and mention Review #222200.
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alexander w
September 06, 2026
I was going to buy a new MacBook Pro but then they wanted to charge me $50 just to transfer my data from my prior MacBook. Seems absurd, ATT, and Apple but do it for free. Told the manager I would buy it if they waived the fee but they wouldn’t do it. Dumb bestbuy policy I’m headed to target now to get it there.
Response from Best Buy
September 07, 2026
Hello.
Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support.
Thank you.