Best Buy Lafayette

I am beyond frustrated with Best Buy. I paid $349.88 for a set of headphones that were supposed to be delivered to me through Roadie. They were picked up for delivery, but they NEVER arrived. Now Best Buy is refusing to refund MY money until the headphones are returned to the store by the Roadie driver—the same driver who picked them up and never delivered them to me. How exactly am I supposed to be responsible for getting back merchandise that I never received in the first place? Best Buy took my money. Best Buy chose the delivery service. The headphones disappeared somewhere between their store and my home. Yet I’m the one being told I have to wait for a refund until the missing merchandise is returned? I did my part: I paid for the product. I never received it. I should not have to chase down Best Buy’s delivery contractor or wait indefinitely for someone else to return merchandise that was supposed to be delivered to me. This is absolutely unacceptable customer service. Best Buy needs to take responsibility, refund my money, and deal with Roadie themselves.

Who ever is reading this review i will catch your attention. BESTBUY IS AMAZING THANK YOU, TALON!! Now back to an actual review of my experience. For my first time purchasing a laptop with BestBuy it was quite simple, cheap, and customer friendly which was possible through the amazing employee that helped me, Talon. He was a great employee who helped me an upcoming college student find the perfect laptop to make me an academic weapon. I left the store with a discounted computer through the open-box system which allows returned computers to be largely discounted and resold again. The only issue setting up the computer was updating the Windows System which saved me around $500. Anyone looking for good priced electronics and amazing customer service go see Talon at your local BestBuy!

Beware of a scam in the name of The Geek Squad. I called the lafayette and I was referred to some alleged main office. I wanted to report a scam. They basically said I could not talk to a manager at Lafayette store and basically blew me off. If they are not interested in protecting their customers then I suppose I do not need to shop there. Just food for thought.

Best place for all things electronic. Dont shop anywhere else! You get what you pay for!