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GEEK SQUAD

Best Buy Lake Charles

Open NowCloses at 8:00 PM
4.0
(2004 reviews)
715 W Prien Lake Rd
Lake Charles, LA 70601
(337) 474-1196
Directions
Open NowCloses at 8:00 PM
SaturdayMar. 2510:00 AM - 8:00 PMSundayMar. 2611:00 AM - 7:00 PMMondayMar. 2710:00 AM - 8:00 PMTuesdayMar. 2810:00 AM - 8:00 PMWednesdayMar. 2910:00 AM - 8:00 PMThursdayMar. 3010:00 AM - 8:00 PMFridayMar. 3110:00 AM - 8:00 PM
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Specialty Shops and Services

  • We have Agents who are certified in servicing and repairing Apple devices.

  • Most stores offer Trade-In on eligible items including mobile phones, tablets, other hardware, and video game software purchased anywhere. Participating stores may have additional requirements.

  • Find the right hearing solutions with help from experts, plus learn more about using your products.

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  • Save with open-box products at a store near you.

    Choose from a variety of open-box items, all discounted to save you money. Check back often because our selection varies. But you can rest assured that open-box products are always covered by our Return and Exchange Promise.

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Frequently Asked Questions About Best Buy Lake Charles

How do I check product availability at the Lake Charles Best Buy?
How do I check my order status?
My local Lake Charles Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Lake Charles stores’ holiday hours?

Recent Reviews

4.0
(2004 reviews)
Katie T
March 19, 2025
5 out of 5
It's impossible to get in touch with y'all over the phone
Algeria J
March 16, 2025
5 out of 5
Professional crew.... Very helpful
Courtney S
March 10, 2025
1 out of 5
February the 26th I ordered a range. It took a week to come in. On the day of the delivery the stove was defective. I was in disbelief and it was upsetting.. I have been without a stove for a week at this point. The driver said someone would contact me about getting another stove with 24 hours. No one did and I contacted them. I received a text message with a link that said i can schedule an appointment. I clink on the link and i did just that. I didn’t receive a text message or email with confirmation, so I call customer service. The guy stated that only the installation was schedule. I thought how is that possible when i paid for delivery and instillation. How is that even possible? An appointment for installation and not for delivery. It is STUPID. By this time im frustrated and angry. He told me that in 4 hours somebody would call and of course no one did. I called back and I was told the earliest delivery would be March 15th. That makes 2 weeks without a stove. UNACCEPTABLE! I spoke to a manager and he was useless. It’s not my fault that a suppose brand new stove was defective. Why wasn’t the stove checked before delivery? I demanded my money be return immediately. I will take my business else. Overall terrible and disheartening situation. I WILL NEVER BUY OR STEP FOOT IN THIS TRASH PLACE AGAIN. I DO NOT RECOMMEND, PLEASE EXPLORE OTHER OPTIONS!
Response from Best Buy
March 10, 2025
Hello, Courtney, Thank you for providing your feedback on Google. Having a defective store delivered and then having to wait two more weeks for a replacement is frustrating. We would like to hear about your experience, here at the corporate office. Feel free to reach out through social media privately the links. When you are reaching out mention "Google Review 64912521", provide details about your review, along with your full name, email, and phone number. Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/BestBuy) Here to assist, ^Jay
Heather
February 22, 2025
4 out of 5
It's a small best buy compared to others but the staff was amazing and very helpful

About Best Buy Lake Charles

At Best Buy Lake Charles, we specialize in helping you find the best technology to enrich your life. Together, we can transform your living space with the latest smart home technology, HDTVs, computers and gaming consoles from your favorite brands. We can walk you through updating your appliances with cutting-edge refrigerators, ovens, washers and dryers. And we can help you make the most of your active lifestyle with our huge selection of health and wellness gear.

You can also rely on the Best Buy Lake Charles team to keep your devices running smoothly with the full range of Geek Squad® services , including installation, delivery, set up, protection, repair and support. To ensure you can get the assistance you need, you can schedule a service with Geek Squad® for a time and date that fits your busy lifestyle. Or come in and visit us at 715 W Prien Lake Rd in Lake Charles, LA, so we can help you find and navigate the perfect new camera, cell phone, TV , video games and more.

Can't make it to the Best Buy Lake Charles? Don't worry — visit our virtual store where you can live chat, voice call or video call with product experts who can help you compare items, check out, or even show you a product demo. You can also shop popular categories online or Discover & Learn with our detailed Shopping Guides, in-depth How-To guides and helpful Tips and Ideas. Learn how to live more sustainably, discover the latest must-have electronics and explore what best fits your lifestyle, home, workspace and everything in between.

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