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Best Buy Lake Charles
Services Offered
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Samsung Experience Shop
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Hearing Solutions Center
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Lake Charles
How do I check product availability at the Lake Charles Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lake Charles Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lake Charles stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lake Charles Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2063 reviews)
Chynna L
December 18, 2025
1 out of 5
Bought a rog ally, it never worked like they promised. All your games get deleted constantly. This device is a fail. Never worked. And they won't take it back. Bruh. I hate yall corporation now. Like yall sell lemons to ppl. Get them back, and then sell them as open box, the device was already broken, that's why u got it back the first time. Lawyer up if you spend money here, you gonna need it
Sergey K
December 15, 2025
2 out of 5
Super small shop, not much in store but stuff is friendly happy to help.
Response from Best Buy
December 16, 2025
Sergey,
Thank you for taking the time to share what you experienced during your recent visit. We are always looking for ways to improve. Therefore, we invite you send a private message to our social media platforms so that we can discuss this further. When reaching out, please state that it's in response to Google Review 88904 using one of the links below.
Facebook (https://bby.me/y9lhq2),
Twitter/X (https://bby.me/la5odx)
Instagram (https://bby.me/sds0yz Buy)
Kevo
December 11, 2025
1 out of 5
I ordered a Philips Hue bulb for pickup, which was advertised as being ready within one hour. I waited until 4:40 PM and called for an update. I was explicitly told it would be ready in '5 minutes.'
When I hadn't received a notification by 9 PM, I called again, only to be told it wouldn't be ready until next week. Then, magically, it was ready the very next morning.
It is incredibly frustrating to be lied to multiple times. It seems clear that the phone support has no actual connection to the store. Best Buy needs to stop outsourcing their support to underpaid teams who clearly aren't given the right tools or information, and start hiring local staff who actually know what is going on in the store. Being bounced around with false promises is a terrible customer experience.
Gene S
December 09, 2025
5 out of 5
Best Buy helped me recycle a nonfunctional TV and 2 old Dish receivers. They were very accommodating and politely helpful.