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Best Buy Lake Charles
Services Offered
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Samsung Experience Shop
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Hearing Solutions Center
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Lake Charles
How do I check product availability at the Lake Charles Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lake Charles Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lake Charles stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lake Charles Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1982 reviews)
Ryan B
January 02, 2025
1 out of 5
Alex cashier 1/2/25 @ 1:00 CT
Snarky was told I need a barcode, then told a code, finally as if Alex was done messing with me said I needed the order number
Tried every route to look it up just to waste time to say ohhh all I need is the amazon order number
Whats great is Alex knew the TV brand and size and my name all before Alex could find me order
Yeah working geek squad I know all the ways to mess with a customer
Glad lake charles workers proves again why you need to keep driving on the interstate
Response from Best Buy
January 02, 2025
Hello, Ryan,
Thank you for reaching out to us here on Google, and taking the time to share your recent experience. We understand how important excellent customer service can be, and know we would be reaching out as well. We would like to take a look into this with you to document any feedback you may have, and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64636252
regards,
^Brandon
Nathan W
December 24, 2024
2 out of 5
I went in today to buy a large monitor having been told that Best Buy does price matching by employees on prior visits.
Having pulled up the exact same monitor on both Amazon AND Walmart for a better price at each, the individual that was acting as a cashier (who's name I forget but do remember his title was "advisor") said that neither was valid as "Those companies don't produce that item, they only sell it".
Excuse me? Retailers sell things, not produce them! You either price match, or you don't! Make up your mind and stick with it. I still bought the item as it was the Christmas gift for my husband, but needless to say I was miffed at missing out on about $30.
Response from Best Buy
December 26, 2024
Hi, Nathan,
Thanks for taking the time to leave a review here on Google. I can certainly understand wanting clarification on our Price Match Guarantee.
Here is a link for further details: https://www.bestbuy.com/site/help-topics/price-match-guarantee/pcmcat290300050002.c?id=pcmcat290300050002.
If you require additional support, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64606567” when reaching out on social media.
Regards,
^Ravi
Stephanie H
December 22, 2024
4 out of 5
Everyone moves around as if they are so busy, but they all run up to the same customer. Then you have to make it known that you are waiting for assistance also. Now you get assistance.
Mihai-Cristian H
December 07, 2024
5 out of 5
The BEST!