Frequently Asked Questions About Best Buy Lake Charles
How do I check product availability at the Lake Charles Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lake Charles Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lake Charles stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lake Charles Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2052 reviews)
Krystal T
November 14, 2025
1 out of 5
Today I went into the store to purchase my son some Sony headphones.Where has customer service gone now days?I Literally stood there for 20 minutes waiting on help watching every associate pass me by.I even went ask a girl can i get some help and she called someone ,but he went to another lady that had just got there and helped her.There was plenty associates just standing around.I took my business elsewhere.This use to be my favorite store.I told the associate walking out standing by the door that this is ridiculous!!😡
Hugh B
November 12, 2025
2 out of 5
Poor customer service. No one approached us, as we looked around.
Response from Best Buy
November 12, 2025
Hello, thank you for taking the time to leave us a review. Being able to ask questions about your devices before you make your purchase is pretty important. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #68294".
Facebook (https://bby.me/ytjcnu)
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Mel M
October 30, 2025
5 out of 5
Knowledgeable staff and very helpful
Tami M
October 12, 2025
5 out of 5
Where is everyone today at Walmart? It's so nice!! No crowds!!!