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Best Buy Lake Charles
715 W Prien Lake Rd
Lake Charles, LA 70601
Services Offered
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Frequently Asked Questions About Best Buy Lake Charles
How do I check product availability at the Lake Charles Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lake Charles Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lake Charles stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lake Charles Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1959 reviews)
john h
September 05, 2024
1 out of 5
Been trying to call the lake charles location for about a week now. It transfers me to a answering center and they can't help me. Good luck to yall.
Response from Best Buy
September 05, 2024
Hi there, John,
Thank you for reaching out to us here and for bringing this to our attention. I'd love to see if I can provide the assistance you're seeking from the store.
To do so, please feel free to reach out to us via any of our Social Media platforms. To assist in directing you to our team, I've provided a few links below to our accounts. Please also add the number below to your message, as it will allow us to track your Google Review.
64163665
Thank you, and we look forward to hearing from you.
^Duncan
Links: Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy)
Paul C
August 16, 2024
1 out of 5
No customer service.
Response from Best Buy
August 16, 2024
Hi, Paul,
Thanks for taking the time to write a review. We really appreciate your feedback. We know it's important to find the right help when you need it. We'd be happy to hear more about your situation and see what we can do to help. Please send a private message on social media with your name, phone number, and email. Please mention Google Review 64054613 in your message.
Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy)
We look forward to hearing from you.
Warm Regards,
^Meghan
Tricia S
July 19, 2024
5 out of 5
I visited the Lake Charles store to make a purchase for some home cameras. Jennifer was the employee who came to help me make a selection. She was very patient with me while I was being indecisive. When I shared with her my reasons for wanting a home security system, she gave me wonderful words of encouragement. We actually shared a couple of songs with each other that had helped us through some difficulties. I was very impressed with her ability to combine professionalism and personal service.
Fast-forward two weeks. I went back to the same store for an unrelated purchase. I was happy to see that Jennifer was three. She not only recognized me from my previous visit, but remembered my name.
Jennifer, you were a breath of fresh air, and I appreciate you!
Best Buy: hold on to her, and reward her for her great service please.
Honestly, all of the employees at this location are very nice people. They are always consistent with greetings and are helpful without being intrusive. Great job!
Carmen J
July 16, 2024
5 out of 5
Was helped by Devin and I know whomever he will help will be impressed with his knowledge of the product