I came to purchase a new phone, I asked for help to one of the store workers, he told me he would call someone, I was waiting for about 15 minutes and no one showed up, I'm disappointed with this store.
Response from Best Buy
November 08, 2026
Hello,
Thank you for taking the time to leave a review. I can certainly understand your concerns after visiting the store to purchase a new phone, requesting assistance, and then waiting without receiving the support you were expecting. We aim to provide timely assistance to our customers, so feedback like yours is valuable.
If you would like to share additional details about your experience, please send us a private message on social media. We would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase "Google review #251408" when reaching out on social media.
All the staff interactions were pleasant and helpful.
Items listed in stock on the website weren't actually available. Then they tried to sell me on a much more expensive option. Waste of time.
Response from Best Buy
October 13, 2026
Hello, Jesse,
We can certainly understand that you would be feeling this way, especially if an item listed as available, online, did not match the store's actual inventory numbers. It is important to us that our inventory values are up-to-date so our guests have access to correct information online.
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on one of our social platforms:
Facebook ( https://bby.me/BOIkXC)
Twitter/X ( https://bby.me/ovRNkG)
Instagram ( https://bby.me/q5pyom)
Please be sure to mention your review, #237281.