The sales people with very friendly and very professional and help me got what I needed
Came by this morning around 11am to shop for a switch 2. I always like to look at products (games and accessories) to purchase as well and read reviews but apparently that is not allowed to be standing for a while and minding my own business. The gentleman and two other associates were busy talking what soup to have for lunch which I wasn't bothered because I was minding my BUSINESS and needed no assistance at this time but for the man in a grey Sony jacket to come up behind with an attitude and commenting I been standing there for a while was bothering him. He should have minded his business as far as his hairline receded. Otherwise I was greeted by a nice female associate and checked out by a very nice associate to help me still purchase from this location.
Response from Best Buy
January 29, 2026
Thank you for taking the time to provide this feedback. We always strive for the best customer service, so to hear this has not been your experience is concerning.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams and help if needed. To do so, please send us a message on Facebook (https://bby.me/edzjlw), Twitter/X (https://bby.me/zmnvxa), or Instagram (https://bby.me/iruuul).
Thanks!
Caroline H
January 20, 2026
Nice, clean, big store. Walked in, quite a few workers standing around. No one greeted us. Most of the workers, including security guard just playing on their phones or talking. Wanted to purchase a few things but decided on one small purchase that I needed. Got to the register. One girl checking out customers, 2 playing on their phones. Didn't have to wait long though, someone came from the back.
Response from Best Buy
January 21, 2026
Hello,
Thank you for the review. We can certainly understand your concern with not having anyone greet you.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 107256.