Caroline H
January 20, 2026
Nice, clean, big store. Walked in, quite a few workers standing around. No one greeted us. Most of the workers, including security guard just playing on their phones or talking. Wanted to purchase a few things but decided on one small purchase that I needed. Got to the register. One girl checking out customers, 2 playing on their phones. Didn't have to wait long though, someone came from the back.
Response from Best Buy
January 21, 2026
Hello,
Thank you for the review. We can certainly understand your concern with not having anyone greet you.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 107256.
The customer service at this location was extremely disappointing. It seemed like management was more focused on personal relationships with associates than helping customers. A manager whose name sounded like “Juwaine,” along with a lighter‑skinned young lady, spent more time flirting with each other than assisting me with my TV purchase. His attitude was rude, dismissive, and unprofessional. I only remembered his name because the young lady kept repeating it while I was trying to ask him a question. Instead of providing service, he was smiling and engaging with her, which is unacceptable behavior in a workplace. I will not be returning to this location again.
Response from Best Buy
January 10, 2026
Hello Trenise,
Thanks for reaching out and providing us with a review. We never want to hear that one of our customers felt like they were treated rudely. We would like to learn more about this interaction and see if we can help in any way. To connect with a representative, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #103057 in a private message.
Facebook (https://bby.me/222n3j)
Twitter/X (https://bby.me/nrhfkv)
Instagram (https://bby.me/avejl5)
Duvallon was very helpful and helped me save money by upgrading my plan and getting my warranties covered. Great employee!
Only decent location in NOLA