Best Buy Veterans Blvd

This is a painful one for me to write as most electronics in my home come from Best Buy and have for many years now. Recently I ordered a TV from this location. It was scheduled for pickup on 7/14/26. I took the day off to handle this. Now, before you get any notion that I might be upset because it didn’t arrive as scheduled or any such thing that’s not the issue. Service is. About 14:00 the notification on my app showed “preparing for pickup”. So, I figured I would be a typical customer and figure out of there might be a timeframe that day to be available as it had been ordered the prior week. If you are unaware Best Buy it appears has followed the growing trend of making it as difficult as possible to speak with an actual human. After some digging and using a Chat Bot on the net I found a number for “Customer Service” and after some time did get a person on the phone. I was informed my TV order was canceled on the 12th due to no availability and reordered from the vendor. It did show being ready today and after a few questions informed me it would be ready by 1900. Well, that wasted a day but life gets that way. At about 1810 I got a message that the order was delayed and would not be in for another ten to fourteen days. Would I like to wait or cancel? I canceled. Then searched and found a different TV at another location. The one I originally purchased was 1300, the one I purchased instead was 1400 and I bought the two-year protection plan on top of it. So, it didn’t stop me from buying a TV. Knowing that, why only one star? Because in all this time, never once did I get a call to tell me there was an issue. Never once did I get an email telling me there was an issue until an hour before it was the end of day for pick up on my pick up date. Never was I offered something different than what I had purchased. The message I was left with is no one is empowered to make decisions or make things happen. I still have yet to have even heard from the store. I know in the scheme of things my purchase is meaningless but buyer beware if there is an issue with an order, don’t expect communication. When I picked up my order at the other store, there was individual at the pickup desk having a similar type of problem and was not too happy nobody had communicated anything to him. He just went to the store to find out what was going on and was being berated by the employee as he so eloquently stated “for just showing up”. Apparently it is a company’s inherent service culture thing. Hopefully this gets someone’s attention that can fix these issues before they lose customers.

I just visited this Best Buy to exchange my phone screen and camera protectors and was helped by a very kind impatient young man named Ethan. He went above and beyond to help ensure that me and my husband got exactly what we needed, it took a little bit of extra time and we were so grateful for his effort and his patience. He deserves a raise!

Easy and efficient pick up order and the people that work there are all so attentive and eager to help you. Great staff!

Great selection and prices. Love having them locally!