Best Buy Monroe

So I went to find a new laptop. I had in mind what I wanted to pay, however you know it never works out that way. While browsing the area Connor greeted me and provided the help I needed to walk out with my laptop in the same day. He was knowledgeable and gave good advice. I appreciate the fact that he put my needs first and didn't just try to sell me a computer just to make a sell. Would I go back? I absolutely would!!! Customer service is everything and it doesn't take a whole lot to be kind. Thank you Connor, well done!

On behalf of my mother, who purchased a computer in March 2026, I am writing to express my concerns regarding an issue with the device. My mother gifted the computer to the recipient, who subsequently informed her that it was overheating. Upon taking the computer to the store, we were informed that it had been purchased outside of the 30-day warranty period. To address the issue and utilize the manufacturer’s warranty, I contacted Dell. However, they requested that I cover the cost of the repairs. Upon reviewing the photos provided by Dell’s repair center, we identified the battery corrosion as the cause of the overheating. Consequently, Dell issued an invoice for the necessary repairs. I am perplexed as to why I am being required to bear the financial burden of the repairs.

The salesperson I spoke with was very knowledgeable and helpful

No air conditioning. Dude selling rib plates in the parking lot and panhandlers asking for money. Staff told me they had no MacBook airs in stock I had to go online and show him they had one in stock. A potentially lost $1200 sale bc of antiquated systems.