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Frequently Asked Questions About Best Buy Monroe
How do I check product availability at the Monroe Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Monroe Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Monroe stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Monroe Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1936 reviews)
Gavin K
March 04, 2026
3 out of 5
In person service is great. The phone line is horrible 10/10 hope they remove. Can't even talk to anyone at the store it just hangs up on me. Bad customer service over the phone. Hate the ai
Response from Best Buy
March 04, 2026
Hi, Gavin,
Thank you for the review. We're happy to hear that your visit to the store have been positive. However, we understand this does not match you phone experience, and we would like to learn more.
Please send us a private message through Facebook (https://bby.me/rnjztv), Twitter/X (https://bby.me/awy5tf), or Instagram (https://bby.me/u26zts). Please include "Google review 125647." Thanks!
giovanni s
February 19, 2026
1 out of 5
This is the third time in a row I have been to this location and I has taken atleast 30 minutes to find a free sales associate that can assist with what I need to purchase. Once they get to you their customer service is acceptable but that’s if they get to you at all.
Response from Best Buy
February 20, 2026
Hello, Giovanni,
Thanks for reaching out. We know our customers come in with questions and needing assistance, so it makes sense that customers also want to be able to find help quickly. If you would like to formally document your experience, please reach out on social media to connect with us. Please mention Google Review 119489 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Raven W
February 18, 2026
1 out of 5
Alot of shady stuff happens at this place. Workers stealing, workers not actually working they just sit there until told to help the customer who has been in the back for 30 minutes. Workers offering services that aren't sold by best buy. Had an appointment with in home and the people never showed. I make orders and my items magically dissappear after I got the confirmation email saying it was ready. My 16 year old son was coerced into signing up for a best buy card even after telling the guy he was 16 luckily it denied. Ive been coming to this store for a while because unfortunately it's the only one close but im tired of all this. Yall need a whole new crew or something. The same manager has been there through all of the shady stuff. It trickles down. Geek squad is no help. You wait all that time just for some long haired boy to say um i dont know whats wrong with it. Might as well shut the whole store down. Do better best buy. Ive been to other stores and this one is the worse.
Tom G
February 14, 2026
1 out of 5
Phone call went horribly about pricing washer and dryer. You people suck! I will never purchase from you again.
Response from Best Buy
February 14, 2026
Hello, thank you for leaving us a review. We would be happy to see about getting the pricing information you need. Can you please reach out to us on Facebook (https://bby.me/boceao), Twitter/X (https://bby.me/fuvv7v), or Instagram (https://bby.me/f9ho45) with more information about your experience? Please begin your message with "This is regarding my Google Review #117147".