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Frequently Asked Questions About Best Buy Monroe
How do I check product availability at the Monroe Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Monroe Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Monroe stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Monroe Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1923 reviews)
Joseph N
December 15, 2025
1 out of 5
I asked about a warranty and the lady said I guess you got to look up the model number with the company when it's delivered. There is little to no knowledge of professionalism. The salesman tried to give me a half printed receipt for which I had to ask for a whole copy
Response from Best Buy
December 15, 2025
Hi, Joseph,
Thank you for taking the time to share this with us, although we hate to hear your recent shopping experience was such a negative one. We can understand your feelings, and would like to ensure this is formally documented for internal review.
To get started, please send us a message on Facebook (https://bby.me/ezbcas), Twitter/X (https://bby.me/txvas0), or Instagram (https://bby.me/j23yi6). Please also include a note stating you are reaching out from a Google review by including this reference number: #88543. We look forward to hearing from you!
Celeste L
December 14, 2025
5 out of 5
Love the service. Was very quick and easy. Conner was so helpful and made sure to answer any questions I might have and was very knowledgeable on any device! Great customer service from Conner 10/10 would recommend him.
Terry B
December 14, 2025
5 out of 5
Great deal on my 75" TV. $699.
Victoria G
December 10, 2025
1 out of 5
Ordered phone from here, was supposed to be ready for pickup before my son flew out. That's the only reason I ordered it from here. They had 5 days to get it ready. Went to pickup and wasn't ready. I explained my son was flying the next morning and needed it. Manager was very rude. He said it was in the store but hasn't been pulled. He wouldn't go get it. They sent me a text the next day, 1 hour after my son got on plane. I've always bought from best buy, but after this, I will not shop there anymore.
Response from Best Buy
December 10, 2025
Hey there, Victoria,
We would love to follow up with you on this and hear more about your visit. Please send us a private message on Facebook (https://bby.me/vo61jl), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #84920