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Frequently Asked Questions About Best Buy Monroe
How do I check product availability at the Monroe Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Monroe Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Monroe stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Monroe Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1919 reviews)
Victoria G
December 10, 2025
1 out of 5
Ordered phone from here, was supposed to be ready for pickup before my son flew out. That's the only reason I ordered it from here. They had 5 days to get it ready. Went to pickup and wasn't ready. I explained my son was flying the next morning and needed it. Manager was very rude. He said it was in the store but hasn't been pulled. He wouldn't go get it. They sent me a text the next day, 1 hour after my son got on plane. I've always bought from best buy, but after this, I will not shop there anymore.
Response from Best Buy
December 10, 2025
Hey there, Victoria,
We would love to follow up with you on this and hear more about your visit. Please send us a private message on Facebook (https://bby.me/vo61jl), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #84920
steve /
December 10, 2025
2 out of 5
Don't try calling this store all you will get is a call center out of state. You can't speak to the employees at this store unless you actually go to the store.
Response from Best Buy
December 10, 2025
Hello,
Thanks for sharing your feedback with us. We understand not being able to reach your local store without visiting, could be unexpected.
As an effort to allow our store employees the best chance at assisting their customers in the stores, calls are currently directed to our phone support teams. That said, if there is anything we may be able to assist with, please send a private message on one of our social media platforms, Facebook (https://bby.me/gl8rab), Twitter/X (https://bby.me/bttwxl), or Instagram (https://bby.me/ivwusy), and mention your "Google review #84921".
Trent N
December 05, 2025
5 out of 5
Great staff, fast and friendly
Becky J
December 04, 2025
5 out of 5
I love Best Buy and I buy all of my Tech from them for one reason.... I have the total Tech protection. This protects all of my purchases for 2 years from the date of purchase. I have washed my earbud case in the washing machine and I take them into Best Buy and they take my washed earbuds and give me a brand new pair. These are Samsung earbuds by the way. Now if I have a problem with one of our phones I believe they send it off, but everything else from refrigerators to earbuds it's all protected. I believe they have two different tiers of protection so make sure you get the total Tech protection. It is so worth it. The staff is very helpful and knowledgeable. If they don't have the knowledge then they will turn to someone who does.