Best Buy Monroe

I ordered a PS5 online i don't live in town so i called and someone told me they were in-stock and it was getting pulled. Get to the store and was told it will be ready in 10 minutes. Just to get to the register and it’s out of stock! Waist of time and gas! And not to mention i have to wait to get my money back!

Shout out to Andre... Great guy you have there. He gave me a great customer service.

In September, I took my computer in for a repair. The geek squad member told me I would have to look into buying a new computer since the motherboard was damaged. I am a Best Buy membership holder, so I was confused about that remark. My computer’s 2-year warranty has not expired yet. I had to verify my account information several times with the geek squad guy. I feel I was being racially targeted as the geek squad asked me more than enough times for verification. Anyway, my computer is finally checked in and ready to be sent off. I hadn’t received any updates on the repairs in weeks, so I called Best Buy’s customer support. They informed me that my computer had been lost in transit. From my understanding, it is the store’s, Best Buy Monroe, responsibility to inform customers when problems occur. Best Buy Monroe never said a word to me. I waited about another couple of weeks to get another update and again, nothing. I went to the store to see about getting a credit for my lost product, and the district manager denied my request. A few days later, I managed to get in contact with a higher up in customer support. She was extremely helpful. A few hours after she emailed Best Buy Monroe about my issue, I got an email from the store telling me my computer has been found. Interesting timing. I still don’t really know what happened other than my computer had been “lost” for about 2 months. It never made it to the repair center, and I had to go to another store in another state to have the repair done correctly. It took the out-of-state store 2 weeks to have my computer shipped out, repaired, and brought back to me.

Welcome to Best Buy! I purchased a washer during Black Friday and it was delivered today. This is the first time I have been into Best Buy in years & for good reason. I will likely not be returning anytime soon. There was one person working register & the line was 10 deep. Other employees ambling around the store. Our washer purchase came with a $125 gift certificate that no one had any idea how to activate (we were finally able to figure it out on our own after proof of purchase) then we were aggressively told to pull our vehicle to the blue line just outside the storefront and luckily our washer made it on the trailer pictured below in one piece. Not a lot of care was taken for a 4 figure purchase. Unfortunately as soon it was out the door that was all she wrote on customer service. Am extremely disappointed in the customer service & will only be back to Best Buy under dire need. 2/5 🌟