Recently I purchased an open box monitor from Best Buy that was listed in excellent condition. Within 3 months the cooling unit completely failed, and due to it being outside the return policy Best Buy wasn’t willing to help. The degradation of the cooling unit was over the course of these months and I was usually able to trouble shoot it until now.
I’m incredibly disappointed in this store for selling faulty units marked as excellent.
The geek squad personnel were nice when I came in to discuss this, but all the team could do is recommend the manufacturer warranty.
So now I have to ship my 1000$ ultrawide monitor back to the manufacturer and go two weeks without a work monitor.
Response from Best Buy
March 27, 2026
Hello,
Thanks for taking the time to leave your feedback. It's unfortunate that your monitor is not working as expected. We get why that would be frustrating for you, especially with having to send it out. We would like to get some additional information regarding this matter.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 135448 in your message to us.
X: https://bby.me/LMprNQ
Facebook: https://bby.me/q2l4tn
Instagram: https://bby.me/9vadc9
Amazing staff that is knowledgeable about products and that are very helpful