Best Buy Harahan

Upon entering the store, I was kindly asked by the FOH Associate if I needed anything. I didn’t—until I did. The item I wanted was locked in a cage. When I asked for help getting it, I was told to go to customer service because, apparently, they’re the gatekeepers of all things useful. Now, I’m picky—like, “I want that specific box” picky. You’d think I asked someone to split the atom based on how difficult it was for anyone to open a cage. I asked, “If customer service has the items, why do you have the same thing on display in a locked cage for customers to look at longingly like it's a museum exhibit?” The response? A shrug and an “I don’t know.” Real helpful. But he did say that he could get it open so that made me feel better. Eventually, another associate showed up. Great, right? Nope—same script: “Go to customer service.” So I asked him the same question, and this one decides to deliver a smart-ass response: “Because we helping other people.” Oh, how noble. You’d think I was interrupting a triage unit, not trying to buy something in a retail store. FINALLY, someone helps me—hallelujah—but wait, plot twist! Now I’m being escorted to customer service to check out, where I get to stand in a line behind people who aren’t even checking out. They're being assisted with downloading stuff on their phones, etc. But NOT checking out. I believe maybe one person and her mom were contemplating on if they wanted a warranty or not but that's about it. The funniest part was hearing someone get on the walkie talkie asking for help at where? Yup, you guessed it....customer service. Wouldn't be an issue if you had a designated areas for people or check out. The whole system is an unorganized, slow-moving mess. A true masterpiece in how not to run a retail store.

The two automotive Geek Squad guys, were very professional & helpful. I had questions about an install done at another location & they performed a courtesy inspection of the work, putting my mind at ease. Thank you guys! 22’ Tundra Platinum

The salesperson was quite helpful and explained to me what I needed for my project. It worked out well.

The manager on duty went above and beyond to make an issue with an order right.