Best Buy Harahan

Somebody is at this store stealing credit card numbers and I got charged $3200. Go to the other Best Buy or you are risking it. I had to get the cops involved. Since I had proof the cops forced them into giving me my money back. But the point is, I had to deal with the cops before unprofessional management refused to refund me.

Terrible customer service 2 weeks in a row from the same female employee. Not very helpful at all and had a very poor attitude the entire interaction. As stated before this is now 2 weeks running and it has affected my willingness to return to this location if at all.

I’ve visited this Best Buy location multiple times over the past few weeks, and every single experience has been disappointing. I came in intending to purchase both a phone and a laptop, but ended up leaving empty-handed each time due to extremely poor customer service. Despite multiple staff members being present, no one was willing to genuinely assist. You’re asked, “How can I help you?”- but beyond that, there is no real follow-through. On one visit, I was trying to view an iPhone on display but couldn’t even access it properly. When I asked for help, the response was dismissive: “It is what it is.” No effort was made to assist or demonstrate the product. On another visit, I asked about Lenovo laptops (specifically a ThinkPad). I was vaguely told they “should be there,” but when I couldn’t find it and asked for help, the response felt irritated and reluctant. Eventually, I was told it was out of stock..something that could have been checked upfront instead of wasting time. I’ve even visited with my 2.5-year-old toddler, standing there waiting patiently, and still received no acknowledgment or basic courtesy from the staff. It honestly feels like customers are an inconvenience here rather than the reason the store exists. The lack of professionalism, attentiveness, and basic courtesy is unacceptable. I kept returning only because this is the closest location to me..but after repeated negative experiences, I would strongly recommend going elsewhere if you expect even minimal customer service.

Recently I purchased an open box monitor from Best Buy that was listed in excellent condition. Within 3 months the cooling unit completely failed, and due to it being outside the return policy Best Buy wasn’t willing to help. The degradation of the cooling unit was over the course of these months and I was usually able to trouble shoot it until now. I’m incredibly disappointed in this store for selling faulty units marked as excellent. The geek squad personnel were nice when I came in to discuss this, but all the team could do is recommend the manufacturer warranty. So now I have to ship my 1000$ ultrawide monitor back to the manufacturer and go two weeks without a work monitor.