Best Buy Harahan

I had a good experience at best buy today.

Had a remote start installed, and it works great.

I recently had a distressing experience at the Best Buy store in Elmwood, Harahan Mall, Louisiana, which has left me questioning the company’s commitment to customer service and ethical conduct. As a loyal Best Buy customer for over a decade, I was shocked by the treatment I received during my recent visit. After purchasing a tv cracked out of the box, calling online support, I went back to the store as I was told to return tv to any Best Buy. I went back to the Harahan store. Instead of providing support, the supervisor, Terrell, and other employees confronted me aggressively, accused me of breaking the tv($379 55") and when I took pictures of the tv in the store as proof I returned it, demanded access to my personal phone to see if I took "illegal pictures of us"!!!This invasion of privacy was both unwarranted and intimidating. They tried to prevent me from leaving the store until I got frightened and told them loudly to call the police. As I was leaving, this Terrell person shouted "MY NAME IS TERRELL!!!" as if to taunt me! • Privacy Violation: The insistence on accessing my personal device without a valid reason was a clear overstep of boundaries. • Intimidation Tactics: The staff’s confrontational approach made me feel unsafe and threatened within the store premises. • Lack of Professionalism: The behavior exhibited by the employees, especially the supervisor, was unprofessional and not reflective of the customer service standards one would expect from a reputable retailer.

I don’t know if this is the right location or not, but I didn’t appreciate how I was approached yesterday. There was this blonde girl who was trying to get me to buy a new phone and plan with them, but I kindly declined saying that I already signed up with a new company with an iPhone. She made a comment saying hers is better, making me not want to even ask about the service anymore because of her cocky attitude. You cannot bring in potential new clients with attitudes like that.