Matthew P
February 19, 2026
Bought Bose Ultra Open Earbuds $200+ from Best Buy on Dec 20, 2025. One bud stopped charging after light use
Best Buy refused the exchange, citing their 15-day standard policy "60 days only for paid Plus/ Total members". The holiday extension to Jan 15, 2026 didn't help since today is Feb 19
Bose has a 90 day return and a 1 manufacturer's warranty, Best Buy could have easily swapped them and claimed the warranty from Bose, keeping a loyal customer. But instead, they force you into a direct manufacturer contact.
Bose is replacing them under their warranty with no problem.
Which begs the question, why shop Best Buy?
Bose.com offers 90-day returns with free
shipping.
Amazon gives 30 days.
Target 30 to 90.
Walmart 30 days.
For $200+ gear with occasional early defects, you'd probably have better odds spending it in a casino.
Консультанты стараются помочь, классическое наполнение магазина.
Elizabeth D
February 07, 2026
Poorest quality service. They make the mistake, and pass the blame onto the customer. Corporate office completely agreed. Good Geek squad is Michael at the Vets store. Supervisor could have cared less. Corporate open 24/7, great people.
Response from Best Buy
February 08, 2026
Hello,
Thank you for the review. We understand the importance of receiving great customer service. We regret to learn this was not the case for you.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 114593