Best Buy Harahan

The lad at the front door was first cabin. He was helpful cheerful and knowledgeable about the product I came to purchase. This would have been a 5 star review if not for the cashier. She was the complete opposite of the lad at the front door. First there was no one before me. She was fiddling around with something or other. She just ignored me standing there patiently waiting for her to finish mucking around. She even walked away for a bit returned and I was still standing there waiting patiently. Like I said before there was nobody else in line but me. And no other cashier but her. Finally she says can I help you with a air of disappointment and disgust. You know like I was bothering her for being there. Anyway the chap on the floor his service was impeccable. The lass at checkout her service was pathetic and pitiful.

Disappointing experience regarding a router trade-in and coupon redemption. I had a 15% off coupon to use with my router trade-in, but was told by two managers that it couldn't be applied because the item was on sale - despite no such restriction being stated on the coupon. After the transaction, I discovered the coupon was processed but no discount was applied. I essentially lost my old router, the coupon value, and paid full price. While the store previously had good service, this experience with management's handling of the situation and apparent misunderstanding of their own coupon policies has made me reconsider shopping here in the future. Note: I don't have social media and do not plan on creating accounts to address the matter further

Placed an online order. Dipped in a picked it up. Line moved quickly and service was excellent.

I placed an order last Friday for a Nintendo switch and it said that it would be ready in 1 hour. I went to the store the next day to check on the order and the guy that was helping me went to the back and got it, but was having trouble checking me out. He walked off and handed the switch to someone else to fix the issue. She didn't know what she was doing either and had to call support. I was in the store for almost an hour before someone really explained what was happening and still it made no sense. She had the switch in her hand and said that it was ready, but that she couldn't release it until the system updated to show that the order was ready. She told me that they could give me a refund and I could purchase it over again in the store. The money would take 5-7 days to return to my account which means I was going to have to come out of pocket with more money. I told her I would wait until Monday for the update. Sunday evening I received an email saying my order was cancelled, with no explanation other than " your information couldn't be verified". No one asked for my ID when I was in the store Saturday and the payment was taken, so I'm confused as to what information wasn't verifiable. Cancelling a Christmas gift two days before Christmas with no explanation is nasty. I work in logistics and we have multiple ways to put packages into whatever status it needs to be in. We don't wait for the system, we control the system. I know it was as simple as scanning the item and I also know that someone probably wanted to hold the switch for a family member or friend, but it's fine. I will never shop with you again.