Terrible, they were out of stock and it wasn’t just one or two things it was half the store. Then I took my computer to geek squad and it took 4 months to come back in and was broken. Service is terrible, the workers had an attitude and were rude. They did not offer to help me and when I asked for help they told me off. Terrible service, need a new manager.
Response from Best Buy
March 05, 2026
Hello, Gabriel.
Thanks for your review. The experiences you have described do not align with the service that we strive to provide here at Best Buy. We would like the opportunity to follow up here and address everything as well as make sure we document these experiences.
Reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/k2oth7)
- Twitter/X (https://bby.me/pbyvpf)
- Instagram (https://bby.me/u5t87m)
When reaching out, please reference your Google Review 126113.
Alonzo F
February 28, 2026
I just had a great customer service at this location.
Matthew P
February 19, 2026
Bought Bose Ultra Open Earbuds $200+ from Best Buy on Dec 20, 2025. One bud stopped charging after light use
Best Buy refused the exchange, citing their 15-day standard policy "60 days only for paid Plus/ Total members". The holiday extension to Jan 15, 2026 didn't help since today is Feb 19
Bose has a 90 day return and a 1 manufacturer's warranty, Best Buy could have easily swapped them and claimed the warranty from Bose, keeping a loyal customer. But instead, they force you into a direct manufacturer contact.
Bose is replacing them under their warranty with no problem.
Which begs the question, why shop Best Buy?
Bose.com offers 90-day returns with free
shipping.
Amazon gives 30 days.
Target 30 to 90.
Walmart 30 days.
For $200+ gear with occasional early defects, you'd probably have better odds spending it in a casino.
Консультанты стараются помочь, классическое наполнение магазина.