Best Buy Shreveport

Well, this is the third time Best Buy(BB) has screwed me over... I bought 6 appliances 7/28/25 with a delivery to my home for 9/3/25. I paid cash for everything at almost $4k. The most important appliance I needed, a refrigerator, was not delivered. I was told that the truck with the power lift broke down and the uhaul, yes Uhaul, truck was too small to deliver the refrigerator. The delivery man said that his supervisor would call me but never did. After calling BB, they said they can deliver it next week while leaving me with no refrigerator in my home. They did not care nor were interested in any kind of solutions I presented to them. They rather cause a large amount to disruption than do what is right. There was no sincere apology just empty platitudes. Instead of making my delivery a priority, they didn't care because they couldn't milk me for more $ due to me paying cash... Do NOT do any business with them if you are a cash paying customer. I'm sure those that finance with them will be ok, even after they hike up your interest payments to 29 9%.

The service is great when u first walk in The helped me right away but the didn't have a phone case for my phone I had to ask them. They pretty much told me ur phone is at the counter and walked away. Usually they are very friendly in there.

Great experience with the Geek Squad!

Jabari P was awesome. Thanks for your help and patience. Will be back to ask for his help again!!!