Best Buy Shreveport

Horrid experience trying to get set up with a new cell phone plan through Verizon. First I was told they could get me a new iPhone 17 Pro in blue and that it was in stock, well after 15 mins of looking they came back to say they can’t find it… I said fine I guess I’ll settle for the 17 base model, a part of my promo came with a free Apple Watch, they told me to go pick one out. I picked one out and when they scanned it for some reason it came back in computer as defective… so they then said they had to order it. Things went even further downhill from there when the sales guy (who I don’t blame at all) was having issues getting everything connected. All the while his managers sat from a far just watching and snickering about this and that… Poor kid tried and tried to make the plan activate on my new phone, even called Verizon support 5 seperate times trying to get it connected, and never not once did his supervisors who were all within 20 feet come in to take over to assist.., in total I was there for 3 hours waiting and still walked out without an active phone… to the kids credit he texted me after to try and save the deal (still not a manager having direct outreach to me) but I can’t fathom giving my business to them after the complete lack of leadership displayed by his managers. Shame on yall for not even lifting a finger to help this young man out… Hope he finds a better job with better support… and also bc of all the technical issues my credit got ran 4 seperate times! I’m done with Best Buy, you guys need to clean house at manager level positions.

We were helped by a knowledgeable sales associate named Brady as we have been searching for the perfect new tv. He explained the difference in types and sizes of TV's. We appreciate his professionalism and patience with our questions. We bought the perfect TV thanks to Bradys humble help. Customer service is a struggle for most retailers today so we are so pleased with his time and education he offered us to make our purchase. One associate can absolutely make the sales difference even more so when they are Team builders in a business so thank you for employing him at BB I would strongly say his an accet to this locations Team . Bossier City LA

I stoped by to ask some questions about a laptop repair, they were pretty knowledgeable (seemed experienced!) i bought some accessories and it was a pretty fast check out process.

The service is great when u first walk in The helped me right away but the didn't have a phone case for my phone I had to ask them. They pretty much told me ur phone is at the counter and walked away. Usually they are very friendly in there.