Best Buy Shreveport

I recently visited Best Buy and had the pleasure of working with Fred, and I can’t say enough about how great the experience was. From the moment I walked in, Fred was attentive, knowledgeable, and genuinely eager to help. He took the time to listen to exactly what I needed, asked thoughtful questions, and made recommendations that were spot on. Fred’s professionalism stood out, but what really impressed me was his patience. He walked me through all the options without rushing or pressuring me, and he explained things in a way that made everything clear and easy to understand. I left feeling confident in my purchase and genuinely cared for as a customer. In a world where good customer service is getting harder to find, Fred is the kind of associate who reminds you how great shopping in person can be. Best Buy is lucky to have him!

A very busy place, so the staff seems to be stretched pretty thin. The employees are very friendly though.

Went to return AirPods I bought 3 days prior and the man at customer service was rude and very unhelpful. He scanned the barcode and claimed it didn’t show up in the system and that it didn’t match what I brought back. It was the same exact one I got from my curbside pickup order. Despite me trying to show that I had an emailed receipt showing I had gotten it from best buy and this store, he brushed me off and said he couldn’t do anything. He didn’t even try to actually look at the emails I attempted to show him or even call over a higher up to double check. He was a white male with brown hair and semi- long and unkept looking beard. And from the other reviews I read, he is most like racist and discriminatory towards black people. Will be my last time shopping at this location.

TL;DR: People, please check your receipts. Cashiers are adding donations to your orders at the checkout screen (they probably get commission/rewards at the end of the month). Used to like coming here, until my latest occurrence. Bought a sound product for my TV and was checked out near the TV area. When checking out, the screen asking for a donation skipped, which is fine, I thought the cashier skipped it. Turns out she added a 10$ DONATION (max donation you can select) to my receipt, and I only found out when I got home and looked at why the price was different then she told me. When I went back to return the item (it was faulty), the lady doing the returns lied straight to my face, saying I must have clicked it myself, AND there was no way to return a donation. When I told her corporate support said you guys could refund the donation, she quickly refunded my whole order without another word. Very shady practices. It's a shame management lets/probably encourages cashiers to do this.