Best Buy Slidell

I AM A PAYING GEEK SQUAD MEMBER, BUT I CAN NEVER GET A LIVE AGENT ON THE PHONE AT ANY OF THE NUMBERS PROVIDED BY BEST BUY. I GET BETTER HELP FROM GOOGLE SEARCH!!

The geek squad are nice guys. However I brought my laptop in for some upgrades and now it has a problem with its charging port and motherboard. It did not have these problems before. I called corporate and was told to talk the store manager. However the guy at the front door will not allow me to talk to the store manager. Instead he tried to come up with reasons to blame me. I asked him to write down for verification that I talked to him about it and he refused to. Very odd behavior. Again the geek squad is nice guys but they broke my computer and no one is helping.

Calling to schedule service is a NIGHTMARE! Call went to Abudabi. $250 upfront. Service time anywhere from 7am to 7pm. NEVER called to schedule visit time. Rcvd a text that day that tech would be there at 8:55. Then another text it would be 9:25. I see the tech drive on property but takes 20 minutes to come in. Then says immediately "we don't fix that. You need to bring it to the store for a replacement." It's a heavy fliping printer! "No I cant put it in your vehicle." Go to Slidell store. It was an ok experience. LOL. Schedule tech to set up printer AND decide to get malware product and schedule installation by tech. When tech shows up...3 hours and 3 techs to set up printer 🤔 Then tech says the guy in the store gave you a card but didn't sell you the malware and only scheduled the install. WHAT? I pray I don't need anything from Best Buy or the Geek Squad for the rest of my life!!!!

Best Buy tech unit demanded $100 to plug in a brand new computer to see if they could find out why it wouldn't turn on when plugged in. We asked for a superficial look in case we were missing something obvious.