The geek squad guy was very friendly and helpful. I always find what I need there.
Easily the worst Best Buy in MA, completely unprofessional and rude employees.
Response from Best Buy
November 01, 2025
Hello, Dave,
Thank you for sharing your concerns with your experience in the Best Buy in Braintree, MA. We would like to chat with you to know more about your experience if you could reach out to us on any of our social media profiles below for support 63213.
Facebook (https://bby.me/hvc52x), Twitter/X (https://bby.me/u97zls), Instagram (https://bby.me/ctnnlt)
Henry in electronics is the man! He helped me find what I needed and was really chill and down to earth. Talking video games and current tech trends.
I was picking up an online purchace to avoid the crowd. Somehow, despite no one actually shopping, the line was 7 people deep and confusing. At one point there were literally 3 guys helping one customer unlock a box (one doing it the other two baffled) while there was a long line. Lady almost cut in front of all of us because it was unclear that the pick up line is now just the checkout line too. Enshityfication strikes again.
Response from Best Buy
October 16, 2025
Hello,
We appreciate you sharing your feedback with us. Picking up an online order should be a quick and easy process, so we can understand waiting for so long to be helped with this, isn't ideal. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/9zi9en), Twitter/X (https://bby.me/rslj6k), or Instagram (https://bby.me/2bcueq), we'd be happy to review this with you further. Please also refer to your "Google review #56669" in your message.