They are helpful and friendly.
Came in on 7/9/26 around 1110, looking to buy an PC and a pair of Bose headphones.
Said "Good Morning" to Andrew, the apparent salesperson in the PC section, and he barked at me "I'M WITH A CUSTOMER!" and stormed off.
I only came here for the customer service, so Amazon it is. From now on actually.
Response from Best Buy
July 09, 2026
Hi, Dave,
Thank you for taking the time to leave feedback for us regarding your recent interaction. I can understand expecting friendly and courteous service when interacting with our employees.
So that we can look into this situation closer, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/XapxWb), X (https://bby.me/n7jh0Y), or Instagram (https://bby.me/dbWbx9).
Be sure to mention “Google review #185067” in your social media message.
I had an unpleasant experience with an employee named Jack. His attitude was shockingly rude and disrespectful from the moment we spoke. He lacked basic professionalism and treated customers with little to no respect. Based on my experience, his behavior raises serious concerns about his judgment and professionalism. This was one of the worst customer service experiences I’ve had, and I hope management takes it seriously.
Response from Best Buy
July 04, 2026
Hello,
It's unfortunate that you feel that way. We would never want anyone to feel disrespected. We would like to speak with you more and get some additional information. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 182622 in your message to us.
X: https://bby.me/iEoh4b
Facebook: https://bby.me/mX7BYV
Instagram: https://bby.me/22YKVl