Best Buy Braintree

Don’t buy their total tech membership. It’s useless. I’m extremely disappointed with Best Buy’s customer service and the value of my Total membership. I purchased a brand-new iPad less than 60 days ago, and the power button has already stopped working. I brought it back to Best Buy expecting that they would help replace a nearly new defective device, especially since I’m also a paying Best Buy Total member. Instead, they refused to exchange it. What makes this even more frustrating is that this is the SECOND time I’ve experienced the same type of issue with an iPad purchased from Best Buy. Having the same hardware problem happen twice is already frustrating enough, but being told that Best Buy will not replace a device that is less than two months old makes the experience even worse. I pay for the Total membership because I expected better support when something goes wrong. If a defective product this new cannot simply be exchanged, I seriously question what value the membership provides. After this experience, I’m very disappointed with both the service and the way Best Buy handles defective products for its members. I expected much better.

Not one, two, three, but four employees were absolutely unprofessional and blatantly rude. I went in yesterday 8/27/2026 to look at tv’s for rooms in my home, we came across a sale for the samsung 55” crystal uhd tv for $299.99, I thought that was a great deal and wanted to purchase it, as well as set up home delivery and installation. We went to the counter and patiently waited while a gentleman was on his phone, my boyfriend asked if we could get someone to help us, the representative didn’t even look up and yelled “tell (i forgot his name) he has a samsung sale” shortly after a hisense tv representative (which i was completely unaware that there are different reps for each tv brand which is completely understandable) came over and said “he wouldn’t want that sale”. This prompted my boyfriend to ask if there was anything wrong with the tv and the rep goes “well it’s just a tv people want if they want the name samsung, nothing special about it” . We say okay never mind then, thank you. While we are walking away another best buy employee not a rep screams across the store, I genuinely wish i was joking and says “are ya’ll good” and i turn around and say “yes”, she then proceeds to say” are y’all good as in you want the TV or are y’all good as in you do want it”. I respond by saying I’m good. We don’t want it. This just threw me all the way off, she then proceeds to yell again what threw you off and I decide to walk away. After this I was truly flabbergasted and decided to walk away but my boyfriend did not like or appreciate the service so we went back up to mention our frustration to the hisense rep, his response was rude, ignorant and condescending, he goes “maybe i shouldn’t of said that in front of the customer” as he is somewhat rectifying, the event a Sony representative, then insert himself rudely and goes well. I say that all the time acting as if this conversation had anything to do with him or we were making a sale with him. Overall, I have purchased all of my electronics since I was a teen at this best buy but I can confidently say i will NEVER be coming to this location every again. I will drive elsewhere regardless of the convienence to be actually respected and not yelled at over a “not good” TV.

Had a great experience at Braintree Best Buy. A very knowledgeable salesperson gave me a solution to my problem with patience and grace. Glad I made the trip into the store!

Can't beat this Best Buy they are always friendly and happy to help! Love to Shop here!