Best Buy Braintree

Went in to purchase a new CPU, no assistance was available, but we walked out with a purchase of one.

The salesman lied to me several times and I ended up paying for something I didn't need. He lied saying he removed it when he did not. He also lied about the availability and design of items. I found out later that what I wanted did exist. I will never go back

Went in to buy an Apple Watch series 11 , the manager was nice, he greeted right away and told me he will find me help. Then a lady showed up ,as soon as she talked to me and helped me she already had major attitude as if I should be grateful she is helping me. I told her what I wanted went to ring up and she told me two expensive warranty without even looking into my eyes trying to up sell me most expensive one. I asked her what’s the difference, again no eye contact just talk to herself. Told her BJs have three year warranty does the warranty cover like that too and told me then you should go to Bj and buy from there. What is the unnecessary beef for? I asked a question so I said hold on let me call my husband , while I am talking to my husband she butt in I told you what the warranty is and continue to be fresh underneath her breath like right out disrespectful behavior. I said I’m not talking to you I’m speaking with my husband why are you in my conversation, and called her out why do you keep saying to go buy at BJs when I have not said anything disrespectful thing to you. I asked a question and clearly you are not capable enough of your emotions and explain to me like a human being oh it’s different companies different offerings. Instead of saying that you told me to go buy at BJ’s then called me I’m not dealing with this shit someone else can come help. Be so for real it’s $400 and the attitude I got was unnecessary and unreal. I get that you have to work on a Sunday matter of fact I just got out of work to come to your store an hour away and treated like that was so uncalled for. Please be so serious curly hair lady. And the manager to just watch it happened and allow the behavior , you guys are what’s wrong with the society.

I bought my parents a desk top comuter from this store. The mouse was not working correctly. I didnt have another mouse to test it with so I repacked the computer and brought it back to the store. They looked at it and said it was all set. Unfortuantaly this was not this case. I ened up bringing it bank and forth 3 times. The 3rd time, they unpacked to comuter, hooked up the mouse and (the problem was, it moved left and ring but not up and down). he got the cuser to move and then his tech called it an ID-10-T error. I said excuse me? Its comuter geek code for idiot, He sheepishy backed off. I then said, move the mouse up and down. It didnt work. They replaced the mouse and I was on my way. I have not been back and will not shop this or any of thier stores.