Waited in appliances for 20 minutes, asked for help twice. First when we walked in, he said he would send someone over. 10 minutes later we asked someone bt TVs they said not my area, I'll call someone for you. Another 10 minutes passed, noond came or tried. Found a 2,600 fridge, we will buy it from Yale Appliances instead. Counted at least 5 sales people on thd way out, none with customers, none helped us. Wont wonder why when this store closes down.
Response from Best Buy
November 09, 2026
Hi,
It's unfortunate that you were not able to get the help you needed. We understand why you would be disappointed. We would like to hear more about your visit and document your feedback. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 252668 in your message to us.
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Would give zero stars if possible. No real reason to shop here anymore to be honest unless you're too old to figure out other options.
Just discovered their atrocious return policy. No option for any return outside of the short window even for store credit and they will route you through AI customer service ad nauseum until you give up.
Microcenter has a less rigid return policy, real human customer service and the same products sometimes at better prices.
Response from Best Buy
November 09, 2026
Hi, Robert,
Thanks for reaching out. It's understandable to have concerns when you're unable to receive the support you desire. If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms.
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Please mention your Google review #252553, so we can review this further with you.
I had an amazing experience at Best Buy! The customer service was outstanding from start to finish.
A special shoutout to Ravi, the manager, for his professionalism, friendliness, and exceptional leadership.
He went above and beyond to make sure everything was taken care of and that I was completely satisfied.
It’s people like Ravi who make a real difference and create such a positive shopping experience.
Best Buy is lucky to have him on the team. Highly recommend!
The best place to purchase electronics and technology.