Best Buy Braintree

I had an unpleasant experience with an employee named Jack. His attitude was shockingly rude and disrespectful from the moment we spoke. He lacked basic professionalism and treated customers with little to no respect. Based on my experience, his behavior raises serious concerns about his judgment and professionalism. This was one of the worst customer service experiences I’ve had, and I hope management takes it seriously.

on June 15 I called to schedule a home appointment to service my desktop. the appointment was set for June 26. i was told i could call back on June 17 to see if the appointment could be moved up. i called and the appointment was moved to June 25. i called this morning to confirm the appointment. i learned that the technician would arrive between 2 pm and 6 pm. i called at 4 pm to request an update of the technician's arrival time. i was told that voicemail and email messages were left this morning stating that the appointment needed to be rescheduled; i checked my phone and email and found no communications from Best Buy for today. The soonest reschedule date was July 11. i cancelled the appointment and requested a refund. A terrible experience. i called an alternative service provider. it is now 5:05 pm and the technician will be arriving momentarily; their service charge is also less expensive.

Male bathroom

Employee was helpful, but a lil pushy on the additional warranty.