Best Buy Braintree

on June 15 I called to schedule a home appointment to service my desktop. the appointment was set for June 26. i was told i could call back on June 17 to see if the appointment could be moved up. i called and the appointment was moved to June 25. i called this morning to confirm the appointment. i learned that the technician would arrive between 2 pm and 6 pm. i called at 4 pm to request an update of the technician's arrival time. i was told that voicemail and email messages were left this morning stating that the appointment needed to be rescheduled; i checked my phone and email and found no communications from Best Buy for today. The soonest reschedule date was July 11. i cancelled the appointment and requested a refund. A terrible experience. i called an alternative service provider. it is now 5:05 pm and the technician will be arriving momentarily; their service charge is also less expensive.

Male bathroom

Employee was helpful, but a lil pushy on the additional warranty.

BEST experience ever! Assisted by excellent female employee who guided me through computer keyboard & mouse purchase - not easy for visually impaired/ legally blind - with knowledge, kindness, and patience. She also located and installed cell phone accessories and kind me earphones. She is to be commended. I then went to Geek Squad for my 3:20 appointment for cell phone repair. I was taken early! There,another young woman assisted me and magically completed repair, removed potential problem apps, explained differences between my androids phone and a newer iPhone that I have. She answered my many questions also. She was kind, professional and very patient with such a needful novice. An added bonus: she smiled through the entire appointment! Really, how many pleasant people do you find anywhere these days? She was great too! I will certainly return to the Braintree Best Buy when I need tech help - and will.look for both employees again. Thank you! Dr