Best Buy Braintree

Women at register in black sweater was EXTREMELY RUDE . She looked like a manager bc everyone else was in blue. We spend tons of money there all the time and needed just a simple exchange . She said they didn’t have my printer bc they don’t sell it anymore and was fighting me . So I went and grabbed one of the SEVERAL printers they had on the floor. She was wrong and got upset and huffed and puffed the entire time helping us. She should NOT be at the front of your store and should be retrained immediately. She has no knowledge of the inventory and lies and was overall rude. Will be back to make more purchase and hopefully she’s replaced and certainly not a manager . Unacceptable behavior when spending hundreds of dollars here regularly

Nice

I noticed a crack on my iPhone this afternoon and panicked thinking: “ this is going to cost me a ton”, then I realized I had a screen protector. I had bought it a year and a half ago and wondered about the warranty. I called the store, my purchase was looked up and was assured the screen saver had a lifetime warranty. I was told I could come in anytime and have it replaced while I waited, no charge. I stopped in the evening (Wednesday) and found the store to be very busy. It looked like every associate was tied up helping someone when a young woman with a beaming smile asked me if she could help me. I told her my problem and she said I can take care of that for you. She proceeded to get a new screen saver, look up my account and replace it. In all I wasn’t in the store even 15 minutes when my problem was solved at no charge. The young lady who helped me is named Tiara. Come to find out she had finished her shift and was heading out the door when she saw that it was very busy and a customer was in need of help. Tiara had no idea I have been a regular customer of Best Buy since it opened and she is one of the reasons. I have always been treated with respect when dealing with anyone at Best Buy and Tiara is keeping that tradition alive, going above and beyond . Tiara is an asset to the store and they are fortunate to have her on their staff.

Had the geek squad service on my vehicle was perfect!