Frequently Asked Questions About Best Buy Braintree
How do I check product availability at the Braintree Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Braintree Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Braintree stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Braintree Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2405 reviews)
Sharon P
December 10, 2025
1 out of 5
I will NEVER order from Best Buy again. The only 2 thing I ordered got lost in the mail one was with a 3rd party which was wayyy easier than dealing with Beat but online customer service. First time I was told she would open a claim, then 2 days later I find out she never did & then today I spent a literal hour of the same cycle of explaining the situation. Being transferred to sales to being transferred back the original people. Finally I get someone who sounds like they know what they’re doing and they have to re ship the product (sold out now) hopefully it gets here this time. Been nothing but a headache
Response from Best Buy
December 10, 2025
Hey,
Having issues with your recent purchases is frustrating. Let's discuss this matter, Mention reviews #84957 when connected with us on social media links.
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Lillian B
December 09, 2025
3 out of 5
Got phone from AT&T lady was very unprofessional didn't know what she was doing waited 4 hours n to top it off she left my personal information on the counter so everyone can see n messed up my phone order gave me more lines than I had n bill still mess up will not ever go back there for that NIGHTMARE
Gerald F
December 08, 2025
5 out of 5
Excellent place, representative is very helpful. I highly recommend this Best Buy store.