Best Buy Braintree

I had a very disappointing experience today due to the lack of customer service and professionalism. At approximately 6:45 p.m., I spoke with an associate named Elijah about a GE microwave that was clearly displayed with a price of $134. The display indicated it was the 1,200-watt model, but the only microwave on the shelf was the 950-watt version. I asked if they had the 1,200-watt model in stock. Instead of giving a clear answer, Elijah seemed uninterested and communicated in a very wild manner. After several moments of confusion, he finally said it was out of stock after I asked, if it was out of stock. A simple, direct response would have been much more helpful. I then asked if the microwave could be ordered online. Rather than using the handheld device he already had to quickly check inventory, he walked away. I watched him wander around the store in a circle before eventually returning to tell me they had the microwave available but that he couldn't honor the advertised price because the SKU didn't match. The problem is that the incorrect price sign was still displayed, not just for that microwave, but near several other GE microwave models as well. Instead of removing or correcting the misleading signage to prevent the next customer from having the same experience, nothing was done. He just left the sign there. What disappointed me most was the complete lack of effort to provide customer service. There was no attempt to find an alternative model, recommend another product, offer to order the correct one, or involve a manager. It felt as though helping a customer was an inconvenience rather than the purpose of the job. To make matters worse, I told Elijah I planned to leave a review about my experience. His response was simply to shrug his shoulders, say, "Okay, I don't care," and walk away. That response alone speaks volumes about the level of customer service I received. Most employees would at least attempt to resolve the situation or involve a manager to address the customer's concerns. Instead, my concerns were dismissed entirely. I've worked in retail sales at Circuit City, where customer service and product knowledge were priorities. If a product wasn't available, we found another solution, offered alternatives, or involved management when necessary. The goal was to help the customer, build trust, and make the sale. Unfortunately, I experienced none of that here. Could be why they went out of business (insert drums) Nevertheless, this experience left me feeling unvalued as a customer. I hope management takes customer service more seriously by training and hiring associates who are engaged, willing to assist customers, and take pride in representing the company. Based on this experience, I cannot recommend shopping at this location. This is Mass law about mispriced items. Under Massachusetts Massachusetts Item Pricing Law, Bait-and-Switch Prohibition: Under the Massachusetts Consumer Protection Act, stores cannot intentionally advertise or display a low price to lure customers in with no intention of selling at that price. That's how it felt just now at Best Buy.

Nice customers service

They are helpful and friendly.

Precios muy elevados