Best Buy Braintree

My brand new laptop's touchpad felt stuck so I brought it here. The "Geek Squad" guy didn't even attempt to diagnose the problem. He started off by telling me that he only has time for a quick question, even though I had a 20 minute appointment After explaining the issue, he quickly tried it, saw it was stuck, and said it could be a million things, so they have to send it out for 4 weeks to the manufacturer, so the manufacturer can determine the problem rather than "Geek Squad" doing it. I quickly took it somewhere else, and within 10 minutes they figured out there was a small sticker stuck under the mousepad. They removed the sticker, and the problem was gone. I gladly paid the other place $100 for doing the bare minimum of at least examining the laptop... In fact, I was so grateful that I even ended up buying computer accessories at the other store just to support them. What even is the purpose of "Geek Squad" if they can't find a little sticker? If Best Buy wants to cut costs so much, then just get rid of Geek Squad entirely. Why are you keeping a department who's only function is to install Windows updates for the elderly people who don't know better? "Geek Squad" implies some super smart tech wiz is at least going to try to find the problem. As a Marketer, all I can think of is how many people like me ended up paying someone else other than Best Buy. Such a waste. **Two Stars because the customer service lady was very kind**

The worst service ever

Clean store with excellent customer service. Prices are a bit high. But they have good quality items.

Buena atención y muy amplio el lugar. Mucha variedad de tecnología y electrodomésticos