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Frequently Asked Questions About Best Buy Braintree

How do I check product availability at the Braintree Best Buy?
How do I check my order status?
My local Braintree Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Braintree stores’ holiday hours?

Recent Reviews

4.1
(2435 reviews)
Jessi M
March 19, 2026
5 out of 5
Fast and friendly staff
Jean M
March 19, 2026
5 out of 5
Great
Maureen
March 18, 2026
5 out of 5
They're awesome I was in and out in five minutes probably less
al m
February 20, 2026
1 out of 5
Worst experience ever. Recently went to this Braintree location to purchase a tv and wall stand. I have been a long time Best Buy customer and Best Buy credit card holder for over 15 years. While at check out the young salesman that was pretty helpful with my purchase asked me if I wanted to buy insurance protection for my tv. I told him I was all set I also declined the membership they offer. While finishing my purchase. Suddenly a manger approached him and whispered something to him. I didn’t really pay attention. When I got home I started getting notifications from Equifax letting me know they was a recent hard inquiry on my credit. After checking I found out that the salesman had tried to open up a second Best Buy card without my permission. When I went back to the store the following weekend. I asked for the manager so I could find out what had happened. And guess what it was the same man that had finished my transaction with the salesman that day. Once I asked him what was going on he got defensive and asked me to contact their customer service. I have filed a police report and will be contacting the business bureau to report them of possible fraud. My last time shopping at this store. Very shady people working at this store.
Response from Best Buy
February 21, 2026
Hello Al, We can see why you’d be upset with your attempt to purchase a TV and wall mount and your credit score is noting to joke around with. We want to make sure it’s fully documented and see if we can answer any questions you may have. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #119976 in a private message. We’re here to listen and help however we can. • Facebook (https://bby.me/vqzu87) • Twitter/X (https://bby.me/0ktejs) • Instagram (https://bby.me/a7vs38)

About Best Buy Braintree

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