JG and CJ are a true asset to Best Buy! Super helpful and went out of their way to help us buy a TV today. Classy, Professional and Respectful! Best Buy won our business back by our experience. Seek them out to help you during your next visit and you will not be disappointed and you won’t be wasting your valuable time! Be safe
The s
Ales guy tried really hard to figure out what Apple replacement charger I needed for my mac, but couldnt figure it out, because Apple has made it too complicated w/so many different ones-arghhh! (Apple was out of stock, and sent me there, but said they would know).
Response from Best Buy
March 15, 2025
Hi, Elise,
Thank you for taking the time to share this review here, although we hate to hear you had a hard time getting your replacement charger. We can understand your frustration, and would be happy to see if we can help.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64928818” when reaching out on social media.
Regards,
^Katie
One point solution for your tech needs
Qui-Gon J
February 21, 2025
Genius employee does not understand security protocol, basic iCloud setup, or parts required for repair. No attempt to remedy the problem was made and demonstrated a serious lack of critical thinking ability.
Response from Best Buy
February 21, 2025
Hello, Qui-Gon Jinn,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64839015. Please send us a private message providing us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64839015
Thanks,
^Ezra