My recent visit to Best Buy indicated a decline in their operational standards, diverging significantly from my previous experiences and expectations. While customer service representatives were present, their engagement lacked a proactive and empathetic approach. I was not offered assistance in locating items, and the computer peripherals section was disorganized, with mice and keyboards scattered throughout the aisle. A significant number of floor samples were either damaged or non-functional, impeding my ability to assess products effectively. The overall store environment resembled a flea market, with televisions haphazardly arranged in the center of the floor. This observation suggests a potential lack of investment in store maintenance and presentation. Photo of what I ended up purchasing.
ThurstyRiverBank
February 19, 2026
BestBuy credit card issued by Citi Bank.
Ordered items for store pickup, it’s indicated ready for pickup… arrived- no where to be found… came back another three days later.
This where happened three times at Salem NH…
Response from Best Buy
February 19, 2026
Hello.
It can be frustrating not being able to pick up your order when you expect to. If you would like to add anything, or have any questions, please reach out to us on social media. Be sure to reference your review number, 119281, in your message. Thanks.
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