I usually spend a lot of time on electronics or furniture. And the 2 gentlemen, one of them the manager and the other an associate, were very transparent and led me to decide on the TVs I needed at the end, based on what I thought in the beginning. Everyone and every day is different, but I forgot the names specifically. If I could remember them, I would say the 4 stars had to do with their service: spending over an hour chatting about features and their complimentary in my space. There's no commission, and it's pure good customer service. There's stuff in there, overpriced like a wall mount. And a close person I had picked up the TV from said they didn't have a good experience, but luckily, I had their name on the pickup, so they could figure it out. Also their computer section could be built up more with barely an Apple computer setups. And one of the parts of the computer setup had a faulty alarm going off everytime touching the mouse to test the product. That’s why it wasn’t a full 5 stars.
Visited this store after not having the best experience calling into customer service. Thankfully, I met Jack who was super knowledgeable and was able to quickly find a solution to assist me with what I needed. Totally changed my Best Buy experience around for the better!
Chia-Hung L
January 28, 2026
Very disappointed. The employees gave me false information regarding their battery recycling program. It felt like they just didn't want to deal with it.
Response from Best Buy
January 28, 2026
Hello,
Not having the correcting recycling information is upsetting. A link is provided below regarding that information.
https://bby.me/w700td
To discuss your recent experience. Please feel free to connect with us on social media links. Mention review #110177
Facebook (https://bby.me/zmq6g0)
Twitter/X (https://bby.me/i7yfu7)
Instagram (https://bby.me/u8qfas)