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Frequently Asked Questions About Best Buy Burlington

How do I check product availability at the Burlington Best Buy?
How do I check my order status?
My local Burlington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Burlington stores’ holiday hours?

Recent Reviews

4.1
(2654 reviews)
Guang
October 30, 2025
3 out of 5
The experience is mostly okay. Some employees do not know customer service.
Response from Best Buy
October 30, 2025
Hey there. Thank you for your review. We can understand how you are feeling regarding your recent visit with us. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you. - Facebook (https://bby.me/uwotak) - Twitter/X (https://bby.me/x8q370) - Instagram (https://bby.me/rrprou) When reaching out, please mention it is regarding your Google Review 62569. Kindest Regards.
John H
October 18, 2025
2 out of 5
Very uncomfortable retail store
Response from Best Buy
October 18, 2025
Hello, thank you for sharing your thoughts with us here. A welcoming environment is important for every shopping experience. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #57426". Facebook (https://bby.me/yx7og4) Twitter/X (https://bby.me/jocr50) Instagram (https://bby.me/scj7qp)
Pip B
October 16, 2025
1 out of 5
Placed an order for online pickup. They waited over 2 hours to tell me it wasn't ready then they didn't have it. Also didn't have pre order bonus for pokemon. Horrible experience.
Response from Best Buy
October 16, 2025
Hello, Having concerns with an order not being ready can be difficult. Please reach out to us on any of our social media profiles for support with review 56550. Facebook (https://bby.me/1m45fs), Twitter/X (https://bby.me/k0kdv3), Instagram (https://bby.me/j6xsws)
William V
October 10, 2025
1 out of 5
Pre-Ordered a game. They don't send the code in time to play it.
Response from Best Buy
October 10, 2025
William, Being able to play a game on launch day is something that you look forward to when placing a pre-order. Therefore, we understand how disappointing it can be when this cannot take place. We would love the opportunity to assist. Please send a private message that includes your full name, phone number, email address, and receipt information to Facebook (https://bby.me/cp6r2h), Twitter/X (https://bby.me/9wc26i), or Instagram (https://bby.me/8kccao). When doing so, please mention that you are responding to "Google Review 53960".

About Best Buy Burlington

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