Best Buy Danvers

The Go-to for most of our electronic needs. Quality, selection and easy returns.

Purchased a new Dell Desktop Computer and a new monitor. Associate was very helpful asking how we used the computer for personal use as well as business use so as to not provide us with a computer which would be over kill (gaming, etc.) but would provide us with a storage platform as well as greater speed and responsiveness that we were lacking in our current desktop which was nearly ten years old.

What's the point of asking for help if your staff won't even help. I was literally looking for a modem/ router combo and thermal paste. What a waste of time

I've never heard of a 14 day return policy anywhere, so I was really disappointed that this wasn't mentioned when I bought a modem router combo. I missed the return window by two days because it never occurred to me that the policy would be less 30 days. When I bought it, I even mentioned it to the staff person that I purchased it as a backup in case another one I had didn't work, which would have been the perfect time to mention the return policy. The staff person that helped me with the return was helpful in explaining my options but it was a bummer to get store credit for a place I never shop at. You'd think they'd be more standard with their return policies since they have to compete with online retailers.