Best Buy Danvers

Awful experience with this store and Best Buy store, their online purchasing and pickup is so delayed that they can't coordinate what's available - items marked as available for pickup in 1 hr with confirmation aren't there - comments from staff - this happens a lot then the committed delivery date - has come and gone - for the items I went to pick up previously Roadie - their delivery service said out for delivery and now cancelled - Can't get a response form Best Buy customer service, can't get a response from Roadie, tracking goes no where, I've tried every avenue the past 48 hours to get any response to no result I really wish I heeded other advice to just buy the electronics from Costco - which had them in stock Too bad - I used to really appreciate and like Best Buy - but this has been disappointing, a waste of time, and I now don't have the equipment that I need for a large event this weekend -

BEWARE OF PRE ORDER BONUSES ON GAMES HERE!!! I went to go get my pre order. I was super excited to play the new pokemon game while I will be out on surgery. I went to the store before they opened at 9am to make sure I got the pre order bonuses. My boyfriend placed the pre order as soon as pre orders were available. Release was this morning. Not many people were waiting in line. Guy unlocks the door at 9 AM and says how they don’t have the Pokémon cards for the pre-order. I was fine with that because I was only there for the mouse pad mat for my gaming computer. I was the 3rd person in line for my pre order. Keep in mind I was on the phone with my boyfriend because I was concerned they were going to scam me out of the pre order bonus. As for those who don’t know, it’s a first come first service. I brought my ID and my boyfriend’s ID just incase because he was the one who placed the order. The employee was shuffling around the orders which was odd since they just opened. Not sure what he was trying to accomplish there. The younger dude with curly hair told me that it had to be placed with the order. We never heard of such thing before with BEST BUY! The guy told me the bar code does NOT include the bonus. I was bullshit but it seemed out of my control. I felt mistreated by the guy. We called customer service and we were told different information. I feel as if I were misguided and mistreated as I woke up early today expecting my pre order bonus BUYER BEWARE OF THIS MATTER! I am positive the dude just wanted to keep the bonus for himself. If you are expecting a pre order bonus I suggest calling customer service and don’t leave the store. Edit: I was talking with someone in target today, and they were told they were scammed by them before so he was in target picking up his pre order.

Came in to kill some time before work. The staff gave me valuable info about televisions and I ended up buying one 🤦🏾‍♂️Thanks Bestbuy.

didn't have what I wanted