Best Buy Danvers

Danny was AWESOME!! what a nice associate. Very helpful with the pickup of my order, it was really easy and time efficient getting here and picking up the device + great service and friendly staff within the whole store. I also think this location has great selection including on the housewares side. A year or so ago, my housemate and I came for a chest freezer, and another associate took a lot of time to help check stock and make sure that the product would fit our needs. I will definitely come back here.

Sold me a remote that didn't pair with my TV even though I knew the brand and model. Had picture of the model #. I felt like he was just trying to get back to his conversation with coworker. Waste of time.

Ruan went out of his way to help me with my laptop dilemma. Appreciate all the help!

had a terrible experience at the Best Buy in Danvers with Anthony and Zay. I purchased a brand-new TV, brought it home, and when I unboxed it, the screen had a large spider crack. I immediately returned to the store expecting a straightforward exchange for a product that was damaged before I ever used it. Instead, Anthony at the customer service desk repeatedly argued with both me and the store manager about whether the TV should be exchanged. Rather than focusing on the obvious issue, he continued to challenge the decision even after damage to the bottom corner of the box was identified. Zay was much more professional. He actually took the time to inspect the packaging and found the damage to the box that lined up with where the screen was cracked. Unfortunately, despite acknowledging that damage, I was ultimately told they would not exchange the TV. When a customer spends money on a brand-new product and opens it to find it damaged, they shouldn’t have to argue just to be treated fairly. The entire situation was frustrating, unnecessary, and left me with very little confidence in Best Buy’s customer service. I expect much better from a company like Best Buy. I hope management addresses how situations like this are handled and provides better customer service training going forward. What an absolute joke of an operation, I will gladly eat the cost of the tv and take my business elsewhere.