Best Buy Danvers

This was a welcome change after a less than stellar experience at another store, where customer service seemed to take a backseat. I had almost given up on shopping at Best Buy, but this visit reignited my hope for the excellent customer service that used to be the hallmark of all Best Buy stores. Danny in particular was incredibly helpful and a pleasure to deal with.

Bought META glasses. Hard to get the ones I wanted. Not very organized.

I had a really pleasant retail experience for the first time in a long while working w Yani. I had to exchange a cable to connect my oven and Yani worked really hard to help me figure out how to make the return work and even tracked down the right cable for me. She was kind and very helpful. Best Buy is lucky to have her!!!

I needed to replace the battery in my iPhone 14, and Apple directed me to the Geek Squad here as a recommended place for the repair work. I dutifully made an appointment through the Geek Squad's website. In the lead-up the appointment, I was sent several reminders about how to prepare my iPhone before my repair date. Nonetheless, when I arrived, they told me they didn't have the part they needed in stock. Instead, they asked me to prepay for the part, and come back in whenever it arrived (estimated 3-10 days). As it was an hour round-trip for me to get to the Best Buy, this was annoying, but I agreed to it. A few days later, they called and left a message saying the part was in, and that I could come in for the repair work now. They also left a number for the store, and an extension, saying I could call back with questions. I called back only minutes after the message arrived to see what time I should arrive - did I need another appointment? Unfortunately, as I was to discover in the coming days, you cannot call the Danvers store directly. Every time I tried, I was routed to a call center with people who told me that getting through to the Danvers store was often impossible. Finally, I had one of the call center agents setup a new appointment for me. He seemed very confused about what I wanted to do - apparently, they can't look up your case or order or anything, and the agent I spoke to didn't seem to know a MacBook from an iPad from an iPhone - but he made the appointment. Once again, I got reminders via text from Best Buy about preparing my iPhone for the repair. I arrived for my 2nd visit on time, at 5 PM. This time, they told me that they had the part, but that the tech was busy with another repair that would last until 8 pm... and that I should come back in the morning to see if I could get the repair done then. It became clear to me that Best Buy simply could not get this repair done in a timely way - disorganization all the way down - so I asked for a refund instead. This they could do, and they did it so quickly that it leads me to suspect that my experience with Best Buy - two separate visits, multiple unsatisfactory phone calls and two weeks wasted - was not an unusual one for their customers. Anyway, avoid this place. A big waste of time, effort, and gas.