Best Buy Danvers

5 Stars for Brian! Thanks for help finding a camera.

I had an extremely disappointing experience at this location while accompanying my mom and sister. My mom went in to make a credit card payment using $400 in cash and the remaining balance on her debit card. The total payment was $593, so the debit charge should have been $193. Instead, the associate processed the transaction incorrectly and charged $400 in cash AND the full $593 on her debit card, resulting in an overcharge of $400. According to the “manager” that was in tonight, they are not able to process even a cash refund/post void more than five minutes after the transaction took place. When we pointed out the mistake immediately, the associate and management refused to take responsibility or offer a proper resolution. No refund was issued, and they were unwilling to direct us to anyone who could actually help. The only “solution” provided was store credit for $400, which is unacceptable. We do not need store credit we need access to our money. It’s the holiday season, and every dollar matters. Because of this error and the lack of accountability, my mom is now unable to access $400 of her own money. The situation was handled with very little care, urgency, or customer support. Mistakes happen, but refusing to correct them and offering store credit instead of a refund is extremely frustrating and disappointing. I would not recommend this location based on how this situation was handled.

Jason and Christian were super helpful and funny. The checkout process was hectic which is why I’m only at 3 stars. There was some commotion going on with someone who is honestly named Chad and it distracted me from the cashier who was (wa)screaming at me to hurry up. I didn’t like its tone so I asked if I could wait for the next cashier. I let the woman behind me go ahead in front of me and I was helped by a very silly man named Danny. BE WARNED: ALL IS NOT WHAT IT SEEM Great prices. Fun vibes. Mikes a hunk!

Phenomenal awesome outstanding customer service team thank you all very much for your help with trying to find the Nintendo switch 2 mario world kart even though they didn’t have it I was still very happy getting my Nintendo switch 2 as another option