Best Buy Danvers

had a terrible experience at the Best Buy in Danvers with Anthony and Zay. I purchased a brand-new TV, brought it home, and when I unboxed it, the screen had a large spider crack. I immediately returned to the store expecting a straightforward exchange for a product that was damaged before I ever used it. Instead, Anthony at the customer service desk repeatedly argued with both me and the store manager about whether the TV should be exchanged. Rather than focusing on the obvious issue, he continued to challenge the decision even after damage to the bottom corner of the box was identified. Zay was much more professional. He actually took the time to inspect the packaging and found the damage to the box that lined up with where the screen was cracked. Unfortunately, despite acknowledging that damage, I was ultimately told they would not exchange the TV. When a customer spends money on a brand-new product and opens it to find it damaged, they shouldn’t have to argue just to be treated fairly. The entire situation was frustrating, unnecessary, and left me with very little confidence in Best Buy’s customer service. I expect much better from a company like Best Buy. I hope management addresses how situations like this are handled and provides better customer service training going forward. What an absolute joke of an operation, I will gladly eat the cost of the tv and take my business elsewhere.

The store is easy to navigate and the people are helpful. What else do you need?

Best Buy had what I was looking for, an Android Auto wireless adapter and at a good price. The staff was helpful and I was on my way quickly.

Rude employees, while trying to get help the employees would speak a different language and laughing, worst Best Buy ever!