Best Buy Danvers

I needed to replace the battery in my iPhone 14, and Apple directed me to the Geek Squad here as a recommended place for the repair work. I dutifully made an appointment through the Geek Squad's website. In the lead-up the appointment, I was sent several reminders about how to prepare my iPhone before my repair date. Nonetheless, when I arrived, they told me they didn't have the part they needed in stock. Instead, they asked me to prepay for the part, and come back in whenever it arrived (estimated 3-10 days). As it was an hour round-trip for me to get to the Best Buy, this was annoying, but I agreed to it. A few days later, they called and left a message saying the part was in, and that I could come in for the repair work now. They also left a number for the store, and an extension, saying I could call back with questions. I called back only minutes after the message arrived to see what time I should arrive - did I need another appointment? Unfortunately, as I was to discover in the coming days, you cannot call the Danvers store directly. Every time I tried, I was routed to a call center with people who told me that getting through to the Danvers store was often impossible. Finally, I had one of the call center agents setup a new appointment for me. He seemed very confused about what I wanted to do - apparently, they can't look up your case or order or anything, and the agent I spoke to didn't seem to know a MacBook from an iPad from an iPhone - but he made the appointment. Once again, I got reminders via text from Best Buy about preparing my iPhone for the repair. I arrived for my 2nd visit on time, at 5 PM. This time, they told me that they had the part, but that the tech was busy with another repair that would last until 8 pm... and that I should come back in the morning to see if I could get the repair done then. It became clear to me that Best Buy simply could not get this repair done in a timely way - disorganization all the way down - so I asked for a refund instead. This they could do, and they did it so quickly that it leads me to suspect that my experience with Best Buy - two separate visits, multiple unsatisfactory phone calls and two weeks wasted - was not an unusual one for their customers. Anyway, avoid this place. A big waste of time, effort, and gas.

Solid selection. Look for sales

Editing because theres a saga: Basically, HP must have had a defective batch of Omnibook 3 laptops, because TWO brand new models I bought came out of the box with faulty hard drives and batteries. Completely wild from a manufacturing perspective. I had to keep coming back in to return the devices but the manager Jarred was incredibly helpful and handled the entire situation very gracefully in a way that made me feel prioritized and heard as a customer. When i went back in the second time to return the replacement, Jairo and Yani helped me pick out a brand new different laptop model, and were awesome, friendly and knowledgeable. I was so so so frustrated and upset but it was literally the associates here that helped me feel like I made the right investment at the right store location. I will only come here from now on because of the direct care and expertise of the staff. They made it right and that deserves so much recognition and celebration!! From my previous review: Danny was AWESOME!! what a nice associate. Very helpful with the pickup of my order, it was really easy and time efficient getting here and picking up the device + great service and friendly staff within the whole store. I also think this location has great selection including on the housewares side. A year or so ago, my housemate and I also came for a chest freezer, and another associate Mike took a lot of time to help check stock and make sure that the product would fit our needs. I really hope management will put him back on Appliance because he is the best and clearly cares about customers as people.

Sold me a remote that didn't pair with my TV even though I knew the brand and model. Had picture of the model #. I felt like he was just trying to get back to his conversation with coworker. Waste of time.