Best Buy Danvers

Rude employees, while trying to get help the employees would speak a different language and laughing, worst Best Buy ever!

I purchased a TV and had it delivered through a third-party delivery company. The entire experience was unacceptable. The delivery team was unprofessional, argumentative, and mouthed off to me while I was simply explaining where the TV needed to go. Then, as they were leaving, one of the delivery workers walked across my yard, took something that did not belong to him, and got back into the delivery truck. I tried three separate times today to get help, but each time I was routed to a call center and received no meaningful assistance or resolution. I will be returning the TV tomorrow and purchasing from another retailer. A company should be accountable for the delivery partners it chooses to represent its brand, and this experience was beyond disappointing. *Edit* The next day I went to the store and spoke with the manager, Jarred. He gave me another phone number to call putting even more work on me to correct their company’s problems but the number did not work. I went back inside to ask whether there was another way to get help. I was told Jarred was assisting a customer and that I needed to wait. After waiting, I saw him walking around and talking with another associate instead of addressing the serious issue I had reported. I have now wasted even more time trying to correct problems caused by their poor business decisions, including choosing a third-party delivery vendor with a two-star rating and a documented reputation for treating customers poorly.

What’s even the point of shopping in store. Every employee on their phone, nobody looking ready to help anyone. Will stick to shopping online after this experience

Polite and helpful staff.