I was having a problem with a promotion I had bought into in July. I had been to Best Buy and Verizon a couple of times as well as on the phone with Verizon for two hours last week trying to solve the issue to no avail! I returned to Best Buy today and finally Angel spent quite a while helping me. He was extremely patient and diligent till he solved my issue. He is knowledgeable. even tempered and kind. Best Buy needs to hold onto him , give him a promotion and a raise!. Thank you so much, Angel!
Natalie
November 18, 2025
This store management generally has no consideration for its customers and this isn’t the first time this has occurred for me. I’m not saying the customer is always right, but it doesn’t take a long time to listen to your customer and it gets to a point where certain points a customer is making should not just be heard but understood to ANY degree. This is only the first time I’m giving a review. It should be known that NEW employees Ranielys and Nate were awesome. It is when “management” on duty took over that, yet again, Best Buy Danvers, disappoints. It’s management. It’s not entry level advisors. I wouldn’t recommend this particular location.
Response from Best Buy
November 19, 2025
Hello there, Natalie.
Thanks for reaching out. We always want our customers to feel like their voice is heard. Please reach out to us on social media, and we would be happy to help you. Please be sure to include your Google review number #71340.
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