Best Buy Danvers

Buyer beware if you shop at this Best Buy. I spent several minutes talking with a sales guy who supposedly was a tv salesman and knew their products, but when I checked the model number on the tv he loaded into my car I saw it was the prior year's model, which retails for $500 less than the top rated 2024 model. He swapped it out when I went back inside and told him it wasn't the tv I'd paid for. Maybe just careless but I doubt they'd give you the more expensive model by mistake. Two stars for helping me choose a basic TV speaker and swapping out the TV.

This particular Best Buy location is similar to two others I visit less frequently: • Floor staff divide into two categories - those who actually understand the concept of customer service & those equally dedicated to not doing so. The latter can be reliably depended on to send you to the furthest corner of the store from the object you inquire about. In Kindergarten, the #1 most important lesson to learn is "Don't be a Dick". In customer-service kindergarte, the #1 most important lesson to learn is "The list of acceptable answers to customers' questions always includes 'I don't know.'" • The store is managed marginally. It's kept reasonably clean & orderly but the order-online-for-in-store-pickup is useless unless pickup is tomorrow and the checkout is often understaffed. Moving staff from floor - say, the people who don't know where anything is & eon't admit it - to register duty when lines extend to 5x the number of check-out staff, evidently is beyond store management's flexibikity, skill, or interest - I can't be certain of which. • Best Buy Corporate has made matters worse by requiring all check-out staff pitch their paid membership program using a script that seems to go on, with no exit ramp, until the onset of rigor mortis. Attempts, plural, to get this utter time-wasting audible onslaught to stop, which I had already overheard five times delivered to ppl ahead of me, finished with "Look, this is never going to happen; please ring this up now or keep it." My office is 8 miles from this location and 20 from MicroCenter in Cambridge. There have been several times when going to Cambridge would be faster. Other than that, not bad.

Angel was an amazing employee! He went out of his way to find me an Apple Watch that fit my needs & made sure I was satisfied :)

Always a great store. It gets busy sometimes and you need to wait a bit, but it's worth it.