Best Buy Danvers

I do not recommend buying electronics from this store. During my first visit, I waited around 20 minutes for a sales associate who was not available. Later, I purchased a microphone for video recording that turned out to be defective and had to be returned. On a separate visit, I came to purchase an Apple Watch. I was informed that the color I wanted was out of stock, so I placed an order and waited two weeks. When the order finally arrived and was picked up from the store, I discovered at home that the watch was a different color than the one I had ordered. After multiple mistakes and a pattern of carelessness, my family and I have decided not to shop at Best Buy again. I would not recommend this store to others.

Shoutout to Jon and Waseem at the Danvers Best Buy for helping us out on finding the exact product we needed. They were very friendly and knowledgeable!!! Big thanks to them

5 Stars for Brian! Thanks for help finding a camera.

I had an extremely disappointing experience at this location while accompanying my mom and sister. My mom went in to make a credit card payment using $400 in cash and the remaining balance on her debit card. The total payment was $593, so the debit charge should have been $193. Instead, the associate processed the transaction incorrectly and charged $400 in cash AND the full $593 on her debit card, resulting in an overcharge of $400. According to the “manager” that was in tonight, they are not able to process even a cash refund/post void more than five minutes after the transaction took place. When we pointed out the mistake immediately, the associate and management refused to take responsibility or offer a proper resolution. No refund was issued, and they were unwilling to direct us to anyone who could actually help. The only “solution” provided was store credit for $400, which is unacceptable. We do not need store credit we need access to our money. It’s the holiday season, and every dollar matters. Because of this error and the lack of accountability, my mom is now unable to access $400 of her own money. The situation was handled with very little care, urgency, or customer support. Mistakes happen, but refusing to correct them and offering store credit instead of a refund is extremely frustrating and disappointing. I would not recommend this location based on how this situation was handled.