The staff was not helpful and I was simply looking for a set of antennas to go on a television for a friend unfortunately Walmart got that sale
Response from Best Buy
August 22, 2025
Hello Dana,
Thanks for reaching out and giving a review of your visit to our Dedham location. Your visit did not sound like it lived up to the standard we strive for. We would love to learn more about your visit to find ways to make you more comfortable visiting us. To start, you can contact us through social media at a link below, just reference Google Review #33144 in a private message.
Facebook (https://bby.me/zuqwm2)
Twitter/X (https://bby.me/miqhcn)
Instagram (https://bby.me/zsjx02)
Thanks,
^Ezra
This Best Buy is hands down one of my favorites to go to. I shop here regularly, and always get great service, but today I had the pleasure of being helped by a gentleman by the name of Jovian. I came in to exchange a monitor, however after getting home and unpacking it there was a crack on the corner of the screen. I came back to the store 15 mins before closing and Jovian graciously processed the exchange for me. Coming from someone that has worked in the hospitality industry for over 10 years and knowing how frustrating it can be to work with guests so close to closing, the kindness and helpfulness that Jovian exuded did not go unnoticed. Thank you Jovian!
Came to pick up a TV I ordered online, was out of there in 5 minutes. Pickup desk was friendly and efficient, and had people load it into my car without even needing to get out. Great service overall.