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Frequently Asked Questions About Best Buy Dedham

How do I check product availability at the Dedham Best Buy?
How do I check my order status?
My local Dedham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Dedham stores’ holiday hours?

Recent Reviews

4.0
(2316 reviews)
Tim S
December 10, 2024
5 out of 5
Amanda was great to deal with both times and I felt bad that she initially took unfare and unjustified criticism because someone in Geek Squad dropped the ball in a big way.
Cristian E
December 07, 2024
5 out of 5
Buena precios
ary c
December 07, 2024
5 out of 5
Great customer service with geek squad
Maria Q
December 06, 2024
1 out of 5
Callled in and spoke with Yeni over the phone who checked my coverage and told me come in your repair is covered for x amount. My boss went in as I’m at work and she was greeted by Yisam(not sure if that’s spelled correctly) and he was all over the place . He gave her 3 different prices. She calls me over the phone and I’m speaking and said to him I just want the screen repaired so he goes back and said it will be 99 because his diagnostics was showing heat damage. Well I asked him to show my boss the screen and that was not the case he lied and another team member confirmed that yes it was not heat damage showing up so it would be 29 dollars. ( They didn’t know I had already gone to apple and they ran a diagnostics and no heat damage was showing up)After the back and forth finally Yisam was getting all the info when he had a question asked the team member and the team member said another price of 329!!!! Now I don’t know what your procedures and protocols are , but it’s unacceptable that you have people in here who have no clue what they’re doing and pricing. I called specifically to have my coverage checked which Yeni did check and said yes you’re covered to come in and waste time and get told 3 different prices. Employees need to be trained better especially on customer service . AVOID COMING HERE AS IT SEEMS THEY ARE EITHER SCAMMING OR POCKETING THE MONEY THEMSELVES. There is no way you can get 3 different prices for the same thing. Such a shame your own employees give this business such a bad rep.
Response from Best Buy
December 06, 2024
Hello, Maria. Thanks for reaching out and leaving us your feedback. We would like to document your experience as we are always looking to improve our services and operations. We would also like to help in any way possible. You can connect with a live representative through one of the social media platforms listed below. Please provide us with your full name, email address, and phone number to complete the documentation process. Also, please reference Google Review #64523950. We look forward to hearing from you! Facebook (http://Facebook.com/BestBuy) Twitter/X (http://Twitter.com/BestBuySupport) Instagram (http://Instagram.com/BestBuy) Regards, ^Jason

About Best Buy Dedham

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