Best Buy Dedham

I have been looking for a good deal on an open box TV for many months now, with a few specific feature requirements. I was super excited to find the exact Sony item I have been looking for in stock 1 hour away from my home as a display model. When I arrived at the Dedham Store, the Advisor Jovian was extremely helpful and generous with his time. After checking the TV in person, he helped me place an online order since the in-store POS system wasn't allowing the floor model to be sold at the open box price. In fact the in store POS would have forced me to pay double. Despite my Advisor's obvious high-level of experience, a system issue was preventing him from marking the TV as ready for pickup. There was a mismatch in inventory between the store and the website, despite the confirmed physical stock. While other team members assisting on the back end trying to solve the stock discrepancy, I was left waiting. Several floor employees noticed me waiting during that time and approached in a genuine attempt to help. Be be clear, all of these individuals had the attitude of a "problem-solver," not a "salesperson." It was obvious they had been well trained to own a problem until they knew they were unable to solve it on their own. While the wait was long and frustrating, I blame 100% of my lost time on Corporate restricting their store-level employees (even store leads) from making good-faith inventory corrections without remote help. The GM, Sofiya, quickly got involved once she learned of the duration of my wait and the uniqueness of my problem. She had a moderately-busy store and managed to both delegate to her team effectively and leave me with the impression that I was her priority. Best Buy's systems lost me a lot of time, but Sofiya and her team made sure I accomplished my goal of saving hundreds of dollars on good condition tech on my first trip. 5-star floor staff and local leadership. 2-Star experience when taking into account what was out of the staff's control. It's likely I will be heading to the Dedham store more often than other Best Buys after this.

Very Disappointing Experience with the "Dedham Best Buy Home Theater Team" I recently visited the Best Buy Dedham store to discuss a fairly substantial Sonos system, including a surround-sound setup for my living room and a separate system for whole-home music. Since the project was somewhat involved, I was referred to the home theater team. John from the home theater team contacted me and initially seemed very helpful. I explained the project in detail, took videos and photos of the spaces, and sent everything to him as requested. He said he could come by on Sunday or Monday to look at the setup, and I was happy to move forward. Unfortunately, he never showed up and never contacted me. I followed up about a week later and, despite several explanations, decided to give him another opportunity. I specifically asked for two different system proposals so I could compare the options. I started this process back in July, well before the Massachusetts tax-free weekend, because this was going to be a purchase of several thousand dollars and I wanted to have a complete plan and budget in place ahead of time. Despite providing photos, videos, details, and everything he asked for, I never received a single proposal, a ballpark estimate, or even a basic plan to work from. Absolutely nothing. The most disappointing part was the lack of communication and follow-through. I spent considerable time providing information because I was serious about making a significant purchase, but John simply did not follow through. I expected much better service from Best Buy, especially from a department specializing in home theater and audio. Based on my experience, I would recommend asking for a different representative if you're considering a larger home theater or audio project. Unfortunately, my experience with the Dedham location was extremely disappointing, and I would personally recommend avoiding this team if possible.

The store staff was very kind, but unfortunately that doesn't remedy the situation. I ordered a phone to be delivered to my house the next day. I received a sealed package, on time, but I opened it and it was empty. The staff were very nice and understanding of it, though they repeatedly stated they did not have authority to issue me a credit. They also couldn't reorder the phone for me without me having to pay again, which makes no sense to me. I understand this is a delivery issue, but you are using the delivery service for your business. I called customer service, and they also repeatedly stated they didn't have the authority to issue me some kind of credit. I have not been able to get an actual person on the phone since that initial call, and no one can even confirm that my phone was reordered. Best Buy is a terrible place to buy a phone if it is not in store and you leave with it in hand. 10/10 do NOT recommend.

I bought a printer paid for geek squad to hook up only worked for one day!!called store they tried fixing it from store.that didn't work!!!!they told me they would send somebody to fix it.gave me an appointment,then canceled it.told to call for appointment. Every time I called got people who wouldn't listen!!they told me it was past thirty days.wouldnt listen to the whole story. I paid $90 for service that didn't get done properly!!from now on when I purchase these items I will be using a different store after 20yrs of buying from best buy!!!