Best Buy Dedham

Best Buy’s customer service has dropped to the worst in the industry. It is almost impossible to contact them by phone. 4 times I had appointments scheduled and they either cancelled at the last minute or didn’t show at all. You can schedule for a specific day but they don’t give you a time until the day before and then it is a 4 hour period. It has cost me 4 full days. When they finally showed up they needed to order parts. I scheduled another appointment and they didn’t show up again. The next time they showed up but with the wrong parts. A week later they told me the parts weren’t available and that they were going to get me a replacement. I spent over an hour on the phone trying to arrange for the replacement only to find out it was on back order and they had no idea if or when it might be available. The saga continues. I have canceled my Best Buy credit cards and membership. It is sad to see a once excellent company deteriorate so dramatically.

They where helpful

Calls to this place go to customer service and not the store. Customer service doesn't care what information they give out. The store doesn't care about bad information given out. Amazon has everything Best Buy has. I'll save myself the aggregation of trying to shop in a store next time.

I learned from the salesperson that I didn't need a mouse that you could just use two fingers on the pad to scroll up and down