Best Buy Dedham

Anything bought on the website is not purchased through them. I’d rant about that issue but it won’t be changed since they choose to conduct poor business and I’m just a fish in a lake to them. Other issue on hand - I bought items that were delivered to the wrong house, had replacements sent to me. Was told they’d be delivered to my house that Friday . Didn’t get them for a week and a half after the day they said I’d receive them. Bought them from Amazon for the next day prime delivery (this was after 4 days of waiting past the delivery date promised to me. Returned the replacements sent to me soon as I got them and was not given my money back as they were listed $0.00 return. When I called customer service I get someone who speaks English as a second language CLEARLY and were near impossible to understand, he tells me to call my bank (it’s not a bank issue as I see the items listed as $0.00 in my purchase history ) . I ask to speak with someone else and I get put on mute for 30 minutes with no warning (not hold… they literally just put the phone down and walked away basically) after 30 minutes I just hung up. I don’t know how this place hasn’t gone under, truly astonishing . I’ll be going to the store to handle this since customer service number clearly isn’t designed for customers. I screen recorded the phone call from 2 minutes after I was put on mute til I hung up showing it’s just an empty line no hold just the mute button and minutes ticking. I can’t post it because it’s apparently too large a file to include 28 minutes of no one helping me just a muted line . (Maybe I’ll get around to a social media post) . Do better .

Good parking, greeted at the entrance and item was picked up hassle free and quickly

Best Buy’s customer service has dropped to the worst in the industry. It is almost impossible to contact them by phone. 4 times I had appointments scheduled and they either cancelled at the last minute or didn’t show at all. You can schedule for a specific day but they don’t give you a time until the day before and then it is a 4 hour period. It has cost me 4 full days. When they finally showed up they needed to order parts. I scheduled another appointment and they didn’t show up again. The next time they showed up but with the wrong parts. A week later they told me the parts weren’t available and that they were going to get me a replacement. I spent over an hour on the phone trying to arrange for the replacement only to find out it was on back order and they had no idea if or when it might be available. The saga continues. I have canceled my Best Buy credit cards and membership. It is sad to see a once excellent company deteriorate so dramatically.

They where helpful