Best Buy Dedham

Amanda was great to deal with both times and I felt bad that she initially took unfare and unjustified criticism because someone in Geek Squad dropped the ball in a big way.

Buena precios

Great customer service with geek squad

Callled in and spoke with Yeni over the phone who checked my coverage and told me come in your repair is covered for x amount. My boss went in as I’m at work and she was greeted by Yisam(not sure if that’s spelled correctly) and he was all over the place . He gave her 3 different prices. She calls me over the phone and I’m speaking and said to him I just want the screen repaired so he goes back and said it will be 99 because his diagnostics was showing heat damage. Well I asked him to show my boss the screen and that was not the case he lied and another team member confirmed that yes it was not heat damage showing up so it would be 29 dollars. ( They didn’t know I had already gone to apple and they ran a diagnostics and no heat damage was showing up)After the back and forth finally Yisam was getting all the info when he had a question asked the team member and the team member said another price of 329!!!! Now I don’t know what your procedures and protocols are , but it’s unacceptable that you have people in here who have no clue what they’re doing and pricing. I called specifically to have my coverage checked which Yeni did check and said yes you’re covered to come in and waste time and get told 3 different prices. Employees need to be trained better especially on customer service . AVOID COMING HERE AS IT SEEMS THEY ARE EITHER SCAMMING OR POCKETING THE MONEY THEMSELVES. There is no way you can get 3 different prices for the same thing. Such a shame your own employees give this business such a bad rep.