Best Buy Dedham

I bought a printer paid for geek squad to hook up only worked for one day!!called store they tried fixing it from store.that didn't work!!!!they told me they would send somebody to fix it.gave me an appointment,then canceled it.told to call for appointment. Every time I called got people who wouldn't listen!!they told me it was past thirty days.wouldnt listen to the whole story. I paid $90 for service that didn't get done properly!!from now on when I purchase these items I will be using a different store after 20yrs of buying from best buy!!!

Very knowledgeable geeksquad representative knew exactly what the problem was and checked for issues while explaining everything to us.

Anything bought on the website is not purchased through them. I’d rant about that issue but it won’t be changed since they choose to conduct poor business and I’m just a fish in a lake to them. Other issue on hand - I bought items that were delivered to the wrong house, had replacements sent to me. Was told they’d be delivered to my house that Friday . Didn’t get them for a week and a half after the day they said I’d receive them. Bought them from Amazon for the next day prime delivery (this was after 4 days of waiting past the delivery date promised to me. Returned the replacements sent to me soon as I got them and was not given my money back as they were listed $0.00 return. When I called customer service I get someone who speaks English as a second language CLEARLY and were near impossible to understand, he tells me to call my bank (it’s not a bank issue as I see the items listed as $0.00 in my purchase history ) . I ask to speak with someone else and I get put on mute for 30 minutes with no warning (not hold… they literally just put the phone down and walked away basically) after 30 minutes I just hung up. I don’t know how this place hasn’t gone under, truly astonishing . I’ll be going to the store to handle this since customer service number clearly isn’t designed for customers. I screen recorded the phone call from 2 minutes after I was put on mute til I hung up showing it’s just an empty line no hold just the mute button and minutes ticking. I can’t post it because it’s apparently too large a file to include 28 minutes of no one helping me just a muted line . (Maybe I’ll get around to a social media post) . Do better .

Good parking, greeted at the entrance and item was picked up hassle free and quickly