Best Buy South Bay Center

I got a new laptop in September for my son for . We are in October and it stop working. I went to the Southbay location which is next to my job to return it and get a new laptop. I was directed to customer service from there I was sent to the floor by the laptops stand there for 15 minutes waiting for someone to help me. Finally someone came over but he was helping someone else so I had to wait till he’s done. He done now so I’m thinking he’s going to help me but I guess I was wrong because he say he’s still helping the customer while the customer already got his receipt and walking out the store. Then about 5 minutes later he came over and ask if he can help me. Explain him what’s going on with the laptop top he tried his best and got it back on. So I told him I’ll just like to get a new laptop just incase this one starts back to act up he went and talk to the manager the that manager went to talk to another manager just to come back and tell me I have to take it back to the store I got it from which is another BestBuys. I’m all set with trying to support the community I’ll take my business somewhere else.

I asked for assistance. 20 minutes went by and nobody showed. I had to go find someone and ask again, and wait. The store wasn't busy at the time. When someone finally came, they had no knowledge of any products, had to look everything up on their phone. Once I chose the product I needed, he went in the back to retrieve it and was gone for another 20 minutes, only to come back and tell me they didn't have the product, it was in a different location. This store used to be a great store.

Good store

Overall good