Helpful staff, got what we needed
Absolutely ridiculous. I was waiting since 5AM to get my hands on the new Pokemon cards and the workers REFUSED to check their stock, we all know why . They’re waiting to grab it for themselves once they clock out, this is so wrong to deceive customers who KNOW how much is in stock to deal with selfish , lazy and belittling workers who want all the new trends to themselves , while gaslighting us and trying to point us elsewhere . 1 star from me. I refuse to step foot into this best buy again .
Response from Best Buy
February 21, 2026
Hi, Tori,
Pokémon has been part of most of our lives for decades. New arrivals deserve the opportunity for people like yourself to have access to. The thought of policies possibly not being followed regarding new releases is beyond frustrating. Please send a private message to us using one of the links below and reference "Google Review 120000".
Facebook (https://bby.me/hl7vq1),
Twitter/X (https://bby.me/1yejaa)
Instagram (https://bby.me/b5ty55 Buy)
PropPah Y
February 18, 2026
My 1st experience at Best Buy Dorchester. The laziest employees I ever seen in my life. Was in the store for an hour with no help … every one seem high except the guy with the locs he helped me on his lunch break ..much appreciated however never coming here again.
Response from Best Buy
February 18, 2026
Hello, thank you for sharing your experience with us here. Being able to ask questions about the electronics you are interested in should be a simple affair. Can you please reach out to us on Facebook (https://bby.me/3hx5sl), Twitter/X (https://bby.me/upo03s), or Instagram (https://bby.me/jlx0ae) with more information about your experience? Please begin your message with "This is regarding my Google Review #119017".
William P
February 11, 2026
I love this place,it is da best place for electronics and their customer service is outstanding top notch and gave me the chance to build credit with them,too bad that places like Amazon and lots of others don't have this program that Best Buy has to get your electronics easily and smoothly ,this is where I'm coming for all my electronics from now on, I'm a customer for life, feel sorry for those other retailers that won't give da little guy a chance for credit, million thanks..."