Best Buy South Bay Center

Many products at this store.

Absolutely terrible store. They don't take phone calls anymore and everything is routed to a customer service call center. I purchased an open box item from this store. I purchased it as open box excellent. It was supposed to come in it's original box, it did not, it was shrink wrapped. I thought to myself, no big deal. Well, to my surprise when I removed the shrink wrap, it was NOT in the condition listed. It had several dents around the exterior. The door glass had long scratches and the bezel around the door was scratched. Within the shrink wrap were the turntable, the glass table, screws, manuals, and other items needed for installation. The turntable was broken and several screws were missing that were needed to install the microwave. My father-in-law installed the unit nonetheless. I tried contacting Best Buy customer support and they said there is nothing they can do since it is an open-box item and the individual stores set the prices. So I went online and got the phone number to the South Bay store and called it. Guess what happened when I did that? The call got routed to a call center for Best Buy. I have been going at this for 2 weeks now trying to get ahold of them. When I asked a rep to connect me to someone who is physically at the store I was told that the store no longer accepts phone calls. WHAT?! How do you expect your customers to get service? I live almost an hour away. I now have to drive there to get this settled. I should not have had to pay for a specific condition and receive an item that does not meet what is listed. Shame on you Best Buy.

No hay equipo de fotografía

This store rarely has great customer service. We received amazing customer service prior with the manger named Manny, sadly he wasn’t there when we needed help. We walked in to purchase a screen protector. “Rony” was ZERO help, he sat on his phone and leaned his chair back the entire time while we had to search for the item ourself. If you need video proof it was 9/22/2024 around 4:50pm. This store always had great service prior to its renovation; however, it has lost that entity. If the Target across the parking lot has what you’re looking for…Definitely go there instead!