Geek squad all excuses zero solution. Very unhelpful.
Just wasted so much time at this store. Walked in with the intention to purchase an iPhone 17 pro and accessories, stood by the product, and just sat there while at least 7 employees walked by with nothing going on. I waited for other employees to finish with customers and just watched them pace around, looking over at me and ignoring me. To not be greeted at all let alone helped was a disappointment. I’m not going to work any harder to give you my money.
Response from Best Buy
April 11, 2026
Hi Justin,
Thank you for your review. We strive to provide a proactive and welcoming environment for all our customers, and it’s clear we missed the mark during your visit.
To formally document your feedback, feel free to reach out to us on Facebook: (https://bby.me/efP6s4), Instagram: (https://bby.me/df8ho0), or Twitter: (@BestBuySupport). Be sure to mention your Google review 140709.
Unlocked options for phones are limited
How come techies have best customer service?