Angelina H
February 04, 2026
Don’t ever go to this location if you want a fair chance at getting any pokémon cards. Their employees lie to you and buy them themselves the night they receive the stock. Which they are not allowed to do. They are suppose to wait til the next day to allow ANYONE to buy the product. Then when you come in and ask they pretend like they never received any pokémon cards at all when you can clearly see online they received a shipment. Corrupt management and they allow the employees to sell product out the back door. I hope corporate finds out they're doing this. So unfair to the customers that wake up early and wait in the cold to find out the employees stole all the product for themselves.
Response from Best Buy
February 04, 2026
Hello, Angelina,
Thank you for taking the time to write a review and leave some feedback. It can be very frustrating when you aren't able to get a highly anticipated Pokemon release. If you would like to formally document your experience, please send a message on social media. Please include Google Review 112738 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
OK, Best Buy. You should treat every customer with respect and not waste their time. I just want to make it clear to others how you treat longtime repeat customers. I went to my Best Buy account, since sometime in 2019 to now, I have spent $23,358.51 dollars at Best Buy. Look it up and prove me wrong…. That does not include household spending of which is on my Sig-Os’ account.
You shipped me a damaged product, your trusted partner gave me no time to send in photographs and you hide behind social media as your “customer service.” Sorry, I forgot about the immense help your chatbot gives… Anyway, I guess this kind of garbage service works for ya, but not for me. It was nice while it lasted.
Cheers
Jonathan W
January 27, 2026
Ordered a bunch of TVs online for my job. Went to the pickup counter, they had them ready. They helped me load them into my truck. Staff was friendly, knowledgeable and efficient. No complaints.