Yajaira C
October 12, 2026
Super espectacular esta tienda de electrónica. Tiene una gran variedad de todo. El trato de los empleados fue muy agradable. Compré mi Goopro, mi laptop, tarjetas, bocinas, televisión etc y está vez volví para comprar mi 3D Printer (Bambulap A1). Siempre que quiero algo bueno de verdad Best Bay es el lugar correcto.
Dnapolis R
October 11, 2026
They refuse to honor their warranty that I paid for. I would like the cost of my warranty refunded.
Can't call anyone, they won't ever put you on the phone with a staff member - everything is AI and outsourced.
DO NOT SHOP HERE
I was then offered to contact support via Instagram or FB in another post.
I made another post about my issue a few days ago, and still couldn't get a call. It's nuts
They should be reported to the Better Business Bureau
Response from Best Buy
October 11, 2026
Hello!
We want all of our customers to feel confident in their purchases and have access to clear information when needing assistance.
If you would like to discuss your experience further or get assistance please reach out to us at any of our social media accounts.
Facebook (https://bby.me/cCh5mj)
Twitter/X (https://bby.me/qSTrhp)
Instagram (https://bby.me/ysMsvw)
Be sure to mention your Google Review number, #233622, in your message. Thank you.
I paid for a 2 year warranty for my Samsung Bud Pro 3 headphones. One of those headphones got so hot in my ear, I ended up swatting it out of my ear - and it fell into a place where I could no longer retrieve it.
I called geek squad, went to the store, then had the geek squad tell me to go back to the store...it's an endless loop.
Do the right thing and replace what is a defective and dangerous product - I'm not the only consumer who has experienced this with this product, I've learned.
And the fact that you cannot call this Best Buy is crazy. All you can do is call an AI assistant, who will eventually send your call to a representative overseas. On one instance they said a manager from the store would call me back the next day...that never happened. YOU CANNOT CALL ANYONE at this Best Buy - for this reason alone, I will never shop there again.
Much better to buy your electronics at Costco or MicroCenter. They honor their policies - and more importantly - THEY ANSWER THE PHONE.
Such a weird way to conduct business, there must be a dozen people working at this location - and you are not allowed to speak to them on the phone. It's bizarre.
Response from Best Buy
October 08, 2026
Hello, Damian,
We appreciate you taking the time to share your feedback. Having your earbud overheat while in your ear would be scary, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/94Rstn), Twitter/X (https://bby.me/Y6XUtj), or Instagram (https://bby.me/Z2ox3F). Please reference Google Review, #232428.
Waiting in line today for some one piece cards only for someone to scoop everything. I try saying that they’re only allowed to playing cards per person Right in front of the manager, while I started recording he came and tried to attack me in front of this manager who’s name was Jesus. I believe they must have knew each other. I will be filling a complaint with corporate Best Buy for how the situation was handled. I recorded everything on videof from the purchase over the limit to the manager watching it happen. these are the type of scumbags ruining the hobby for actual fans
Response from Best Buy
October 07, 2026
Hello Barry,
Thank you for reaching out to bring this to our attention. Our goal is to provide a safe, respectful, and positive experience for every customer. From your comments, it sounds like your experience may not have reflected the type of interaction we strive to create. If you would like to chat with us about your store experience, please reach out to us on any of our social media profiles below with Google Review 231587.
Facebook ( https://bby.me/dpQKRa)
X ( https://bby.me/sQQtKk)
Instagram ( https://bby.me/N2K7xg)