Best Buy Everett

I have had too many bad experiences at this Best Buy over the years, and my most recent visit was just more of the same. The store was clearly understaffed, with only two or three employees working, and when I asked a basic question, I got a vague runaround instead of a helpful answer or any real accountability. What made it even worse was that after wasting time going to the store for an item they did not even have, I later tried calling for help and was transferred to a call center in the United Kingdom instead of being connected directly to the store. They still could not help me, so the entire experience was a waste of time from start to finish. Best Buy has been getting worse and worse. The staff often seem uninformed about the products they are selling, and even simple questions are met with indifference or annoyance. Customer service feels like the bare minimum, as though helping people is treated like an inconvenience. The store also feels chronically understaffed, and the overall atmosphere reflects that. It is hard not to feel like this company is heading in the wrong direction. At this point, I would rather shop elsewhere than deal with the frustration. One star.

Ho visitato il negozio un paio di giorni fa per avere info sul trasferimento di un televisore da una casa ad un’altra . Sebbene non avessi appuntamento, ho trovato estrema disponibilita’ a darmi informazioni. Un tale Carlos della Geek Squad é stato gentilissimo e mi ha spiegato tutto con chiarezza . Grazie. Poi ho aprofittato dell’occasione per chiedere info su IL FRAME di Samsung al reparto TV. Una addetta molto giovane mi ha sorpreso per preparazione ed efficienza fornendomi tute le informazioni a tempo di record. Davvero un ottimo Best Buy cui riferirsi !

They sold us a faulty laptop and then tried to charge us $80 to try to repair it (even though we paid for the 24 month protection plan). Don’t waste your money here. Instead go to Microcenter or anywhere else where they might actually back up their products

Buying tv was a breeze. Best buy great prices. Do not purchase the package to un box and set up. 3 people come to take it out of box screw feet on it didn't even try tv to see if it works. Waste of money. Do not recommend it at all.