Best Buy Everett

GM, Josue refused to honor warranty published on BestBuy‘s website. I purchased a laptop charger in store almost exactly 1 year ago. It came with a 2 year warranty that was clearly published on the site when I went into my previous orders to get help with the product. When I went to the store, the manager refused to help me insisting that it was a “manufacturers warranty” and for that reason they couldn’t help me. However, nothing on the website indicates that whatsoever. On the contrary, there is a “Warranty” section under “Get Product Support” on BestBuy.com which states that the product has a 2 year warranty for parts and a 2 year warranty for labor. It states nothing about a manufacturer warranty and it is not posted on the manufacturers site but rather on BestBuy.com. Second, even if it was a manufacturer warranty, BestBuy should handle the warranty process rather than making their customers go through a third party. Especially when it’s a time-sensitive product like a broken laptop charger, and they have a replacement readily in stock. This whole thing wasted hours of my day between getting there on the T and waiting on hold with customer service. Isn’t the entire point of a brick and mortar store to be able to get help from a human being in real time? Best Buy will be out of business due to online retailers in no time, and deservedly so, especially in the case of the abysmal customer service at the Everett location.

Good atention

Purchased an open box television(lg g5) online knowing that it could be missing accessories. I first went inside the store to try and get details about the open box. The employee had no knowledge for me and said most of the demo models had already been sold so it was most likely a return. I opted for curbside pick up. The bb guys came out with the tv only. I asked about the remote, the stand, or flush wall mount that comes with that flagship tv and the bb employees just shrugged and said open box items might not come with those. I get the TV home and the picture is on a store demo mode so it clearly was a demo model. The employees were just being lazy not wanting to be bothered to take 5 minutes to look in the back for the other accessories. My buddy that used to work for bb said there’s usually a huge surplus of those items in the back room. Pure laziness on Best Buy’s part. I’d stay away from that Everett location if you can.

They sold me a cell phone on a promotional package that I didn't qualify for, which ended up costing me an extra $900. When I went back in to try to get out of the promotional program, they accidentally my wireless service. I've been on the phone with Att for 3 hours now just trying to get my service turned back on.