Felipe L
September 18, 2026
Rude and lazy and very rude sellers!
Behrouz A
September 17, 2026
The people who work here are really irresponsible and rude; either the Spaniards respond or the white Americans. Since I am not of their descent, I had to wait 35 minutes to buy a Meta glasses. I really didn't have the time; if I had time, I would definitely go to another branch.
The manager here must be very sorry for himself, as he has no regard for his employees.
I had a terrible experience with this store in Everett. I bought a clothes dryer, including delivery and installation. My delivery was scheduled for between 11 AM and 3 PM, but they didn't show up on time; they arrived at 5:44 PM looking angry and acting rudely. They didn't do the installation. When I complained, the delivery person said, "I don't work for the store; if you want to return this piece of crap, it makes no difference to my day." I called the store and got voicemail—another piece of crap. When I finally spoke to someone, the woman was bizarre; she told me, "We don't lift the machine to install it; if you don't want it, you can return it. The service was free, so we don't guarantee it." I said, "Okay, that's another customer you've lost." The store and the products are great, but the problem is the staff; 99% of them are inexperienced, and the ones who are there are rude.
Response from Best Buy
September 17, 2026
Hey,
Thank you for reaching out here to share this review, although we hate to hear it is due to a negative experience. Your delivery and install services should be easy and hassle-free, so we can understand your feelings here. We would be happy to connect with you to get some additional details in order to escalate this to the appropriate teams.
To get started, please send us a message on Facebook ( https://bby.me/eQ0XJi), Twitter/X ( https://bby.me/GFgZc7), or Instagram ( https://bby.me/c1D2Mh). Please also include a note stating you are reaching out from a Google review by including this reference number: 223458. We look forward to hearing from you!
Steve H
September 09, 2026
Highly recommend this Best Buy in Everett. Extremely friendly and helpful staff, sold us a quality TV.