Best Buy Everett

Had the worst I mean absolute worst experience!!!!! I was trying to return my drone, the cashier girl was inspecting every single thing and was confused where to located the serial number and without telling me anything, she started walking around the whole store asking all the clerks where’s the serial number on it and making it seem like I’m suspicious of my return or something. After finally someone explained to her, she came back without even saying anything or making an eye contact with me she just started to proceed with the return and as she was doing the return I saw on the screen that price I paid for was way lower from what I originally paid for so I stopped her and said I’m sorry why is the price lower then what I paid for and her not really explaining anything to me she just staring at the screen so I repeated again to her that I’m confused why is the return price different from what I originally paid for, she finally just made up something and was like “well it’s because it’s a online purchase order” I said ok but it was store pick-up so why should that matter and she had no explanation to it and went asked for help again. At this point I’m just frustrated because she just wasting my time and not communicating with me correctly . I asked her if there’s an issue she responded by “I’m just doing my job” I said I understand that And that’s when this random female worker came out of nowhere giving me an attitude saying “you not gonna talk to her like that and you need to leave right away! I told her to relax I’m leaving, let me just pack up the drone again since everything was all over the counter and she started mumbling stuff and looking up and down on me like she wanted to fight me. I ignored her and packed up everything and left to my car, after I was in my car I looked over and saw her outside the store looking directly at me like she wanted to do something. I felt threaten from her actions. I highly recommend not going to this store! this is the second time I’ve dealt with them and the last time I purchased something online for a pick-up and it read “ready for pick-up” after I got there, they said your item was “stolen” and unfortunately we are out of stock with that item” I was super confused how is this even possible when it clearly said “ready for pick-up”. I wouldn’t even give this place even 1 star. Terrible customer service!! For the most part I’m a very patient person but this definitely pushed my patience and ruined my day!!!

I wouldn’t buy anything from the store. You can never get a hold of nobody physically at the store you get somebody from some Third World country. They’ve barely speak English. Find someone that actually answers the phone. Worst place ever to buy something.

They don't have all gadgets

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