They sold me a cell phone on a promotional package that I didn't qualify for, which ended up costing me an extra $900. When I went back in to try to get out of the promotional program, they accidentally my wireless service. I've been on the phone with Att for 3 hours now just trying to get my service turned back on.
Response from Best Buy
July 30, 2026
Hello, Lucas,
Thank you for your review. Not having a purchase go as intended can be a really frustrating experience, so we appreciate you bringing this to our attention. If you are in need of assistance or want to formally document your review, please send a private message on social media. Please include Google Review 195557 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Josue general manager great customer service!!!! Highly recommend
Response from Best Buy
July 30, 2026
Hi Alexis,
Thank you for your review. It's concerning to know your recent interaction with our Everett, MA store team wasn't as positive as it should be. Our goal is to provide the highest level of service, and we greatly appreciate you bringing these details to our attention.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/rn8Stk, Instagram: https://bby.me/WUBUs6, or Twitter/X: https://bby.me/UGNedC and reference Google review 195440 in the details you provide.