Best Buy Everett

I had to get a Geotab Two-way Camera installed in my Work Van, per newly-enacted Company Field-Service policy. I called Best-Buy, to set-up an appointment. The only negative issue I had was getting past their Automated/AI phone system because it could not understand what I needed. I had to call two additional different phone numbers, and kept having to deal with the "AI" phone system. The last (third) time I eventually bypassed the AI system, I told the rep NOT to give me another phone number and transfer me DIRECTLY to another human being working in the Best-buy Automotive Group. I had to set up a Best-buy Account, just by giving him my name, email address, & phone number, to enable him to directly transfer my phone call. Once I got through to the Best-buy Automotive Group, he was able to tell me the closest Store that had an Automotive Technician & Bay that could install the camera for me. He checked their schedule & gave me the option of setting up & paying for the installation, or just walking in there & having the work done. I decided to walk in, & got the camera installed when the Automotive Tech opened the Bay up in the morning. The installation was professionally done, in about an hour or less, & I was very satisfied with the overall experience, aside from the automated phone system hurdles...

Good store and helpful staff

I never leave reviews, but I have now received 2 broken "excellent condition out of box" monitors from Best Buy. One missing a part, and another with a broken screen. When I went to ask them, after the 2nd time they messed this up, to just get me a new one in exchange for the broken one, having now spent ~5 hours between driving, calling, and picking up at this location and Millbury, I was told to drive back to Millbury and ask for their security tapes to confirm it was me who picked up the second one. Seriously. Don't waste your time here.

It's a best buy