Best Buy Everett

I paid for a 2 year warranty for my Samsung Bud Pro 3 headphones. One of those headphones got so hot in my ear, I ended up swatting it out of my ear - and it fell into a place where I could no longer retrieve it. I called geek squad, went to the store, then had the geek squad tell me to go back to the store...it's an endless loop. Do the right thing and replace what is a defective and dangerous product - I'm not the only consumer who has experienced this with this product, I've learned. And the fact that you cannot call this Best Buy is crazy. All you can do is call an AI assistant, who will eventually send your call to a representative overseas. On one instance they said a manager from the store would call me back the next day...that never happened. YOU CANNOT CALL ANYONE at this Best Buy - for this reason alone, I will never shop there again. Much better to buy your electronics at Costco or MicroCenter. They honor their policies - and more importantly - THEY ANSWER THE PHONE. Such a weird way to conduct business, there must be a dozen people working at this location - and you are not allowed to speak to them on the phone. It's bizarre.

Waiting in line today for some one piece cards only for someone to scoop everything. I try saying that they’re only allowed to playing cards per person Right in front of the manager, while I started recording he came and tried to attack me in front of this manager who’s name was Jesus. I believe they must have knew each other. I will be filling a complaint with corporate Best Buy for how the situation was handled. I recorded everything on videof from the purchase over the limit to the manager watching it happen. these are the type of scumbags ruining the hobby for actual fans

People are weird here.

I was there last Sat (Sep 26). Chayce and the girl working up front with him in the morning (didn’t get her name) were extremely helpful in assisting me with returning my TV and replacing it with a new one. Very friendly, knowledgeable and most of all helpful. I don’t buy many electronics but I’ll be getting stuff from this store for sure! Thank you!