I asked Victo for help finding an Apple TV, but he simply said “No” in a very rude, cold, and unprofessional manner. He showed no interest in helping me or providing any customer service. I was extremely disappointed with his attitude. Customers deserve to be treated with courtesy and respect, and unfortunately, that was not my experience.
Response from Best Buy
October 23, 2026
Hello!
Asking for help finding a product should be a simple experience. Being met with a reply that felt like you were not getting the assistance you requested can make for a disappointing shopping experience. Every customer who visits our stores should be treated with kindness and respect.
If you would like to discuss your experience further please reach out to us at any of our social media accounts.
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Be sure to mention your Google Review number, #242573, in your message. Thank you.
Boubekeur a
October 20, 2026
The waiting time is way too long. No customer service at all. I asked twice for assistance but they kept saying someone is coming but no one showed up. We went to purchase a laptop but ended up wasting our time waiting for help that we did not get and left
Response from Best Buy
October 20, 2026
Hello, thank you for leaving us a review. Being able to ask questions about your laptop before you purchase is important. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #240994".
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I received very good service at this Best buy. The customer service rep worked very hard define what I need and get me the best price.
Very unprofessional…I’m never coming back here again. I’ll probably close my Best Buy account because of their lack of professionalism. No accountability for their mistakes. Specially in the front. I used to like to come here because it was closer but now I’d rather drive far for a better service.
I don’t recommend here.