Best Buy Everett

Like the show room

bought an open box tv in "excellent" condition but was missing its stands along with the screen in bad condition

Took advantage of Valentines/Presidents Day sale and grabbed a pair of Airbuds 4, or so I thought. They were to be delivered by Roadie on the 16th by 6pm, they came somewhere after 9pm, but I didn't even get the item, I got an empty package. Contact support, they say replacement, two days later says delay, contact support again, they say investigation going on, how about a refund? Ok, same day, denied. Contact again, will open an investigation...., 3 days later denied, contact again, investigation denied because I didnt keep packaging, well no one told me to. Dig out the packaging, contact again, they say investigation will re open, next day denied. Contact again, need a police report. FML, I get it and call the number I was told to by the supervisor who ended my chat, guy says claims team will be in touch on Monday, wait til Wednesday, no contact. Call again, got no one. Called Thursday, got a young lady who said the police need to upload the police report, asked to speak to her supervisor "Karthick" who told me all the reps including the lady before him was incorrect and everything I have done has been pointless there is no refund coming to me, click. File with the BBB, get a call from Eida, seemed sympathetic, was not in response, sent me the link to their shipping contract saying the moment they hand it off to the courier they are not required to do anything, even file a claim with the courier. What am I left with? Disputing the charge on my credit card. Update: In response to their response, I contacted them on Facebook only to find they did not read my review at all, and of course unable to do anything. Do not waste your time with this store and staff.

I usually order the items online and just pick up at the counter. Download the Best buy app to keep track the rewards.