Best Buy Framingham

Kids at desk don’t know much about how to handle few scenarios like in my case about credit certificate, he mentioned it will credit in few days then post check with senior rep she mentioned it won’t come back.

While the store was nice and I was greeted upon walking in. However,I do not appreciate being told where the exit was and how to exit the store upon heading toward the front. This was very impolite and a poor customer experience. Do not assume someone is exiting just because they walked by you. Maybe a question was going to be asked. You lost a potential sale because of this. Do better.

Good prices.

I would like to file a complaint against Best Buy for selling me a defective graphics card, which caused me significant inconvenience and financial loss. I spent an entire day waiting for a technical report to prove the item was faulty, which cost me $80. What upset me even more was being informed that this type of product doesn’t come with an extended warranty. When I went to the store to exchange the product, I was with my son. Instead of making the exchange, the employee processed a refund, which created a major issue, since the item had been a gift purchased with another person’s credit card. This employee then went to ask for help—I believe from a manager—who treated me extremely poorly and was only concerned with the refund receipt. I was left embarrassed in front of my son, especially because the person who gifted the item no longer had enough credit limit to repurchase it. Seeing my son so sad really hurt me, as he didn’t want to leave the store without the product—it had been his birthday, and he really wanted that gift. I ended up using my own credit card and maxing out my limit, which messed up my finances, especially at the end of the month. To make matters worse, they had previously sold me a membership, which I now deeply regret. I never want to step into that store again after being treated with such disrespect.