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Best Buy Framingham
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Framingham
How do I check product availability at the Framingham Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Framingham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Framingham stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Framingham Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2003 reviews)
Ellen M
November 16, 2025
1 out of 5
terrible service
Response from Best Buy
November 17, 2025
Good morning, Ellen.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience with your service. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review: #70308" for reference. You can find us here:
Twitter(X):
https://bby.me/u17eks
Facebook:
https://bby.me/zzl56n
Instagram:
https://bby.me/ijt67u
Yasmin
November 16, 2025
1 out of 5
This was one of the most humiliating and unacceptable customer service experiences I’ve ever had. The employee who assisted ( The employee in question is white, has straight hair, and is Asian) me was dismissive and made xenophobic remarks after realizing I was Brazilian. His behavior made me feel completely disrespected and oppressed inside a store where I expected professionalism and basic human decency.
No customer should ever have to deal with this kind of treatment. I left feeling shaken, embarrassed, and deeply disappointed.
I will never return to this location again. Best Buy urgently needs to address this kind of behavior and properly train their staff, because what happened to me was absolutely unforgivable.
Learn to respect Brazilians and stop treating us like crap!!!!!!!
Response from Best Buy
November 17, 2025
Hello there, Yasmin!
We take situations such as the one you have described very seriously. We would like to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #70289 in your message. You can find us here:
Facebook (https://bby.me/pt19l3), Twitter/X (https://bby.me/kad35i),
Instagram (https://bby.me/jb9rk4).
We hope to hear from you!
Scott
November 02, 2025
5 out of 5
I still make a lot of major purchases at Best Buy because if you use their credit card you essentially get 12 - 24 month financing. Over the past two years I have purchased a TV, desktop PC and refrigerator. I have never had an issue with Best Buy in my 25 years of shopping here. I see a lot of negative reviews about items they bought there that have broken. Whether it be someone who did not try to return the item within 30 days to someone who expects to get a new item months down the line when they did not buy an extended warranty. I don't believe all extended warranties are worth it but some certainly are.
Joel T
October 20, 2025
4 out of 5
The almost impossible to get an associate to help in the video games section.