Best Buy Framingham

The almost impossible to get an associate to help in the video games section.

I bought a fridge for 1800 from BestBuy, 4-days delivery. The tech came today with the fridge, and his behavior was unfriendly to say the least. He barely talked to me. I asked him what to do with the groceries in the fridge, and he expressed his annoyance that the fridge is not empty even though there was nothing about emptying the fridge in the instructions that they sent me. His manner of talking was arrogant and made sure to show his attitude. I doubt that he would talk like this if it would be a male client. He told me that I needed to shut down the water. I told him that it’s in the basement, he was unhappy about it. I asked him to take a look with me at where the valve could be, or where the water shut down for the house should be. He refused to help and was grumpy again. I told him that I would figure it out and called the plumber. Then someone from BestBuy called telling that they couldn't finish the installation (by that time the tech spend less than 10 minutes in the house). I asked to give me some time, told them that I am calling the plumber, and that I am very unhappy about how he talks to me. And after it the tech just left without telling me that he was going to leave. Then an agent from Best Buy called me. At first, he said that they would deliver it the other day. I complained about their service and asked to finish installation the same day. He told me to find plumber’s phone, shut down the water and call him once it’s done so that they resolve the issue. He left his phone and name. I closed the water and emptied the system a few minutes later and called the BestBuy number that was left for me. Nobody could tell me who Chris was. I had to spend another 10 minutes explaining the issue. The new agent said that he couldn't figure out who talked to me, that they could schedule fridge delivery only on the other day. He said that the case was marked as open and Chris should have known that nothing could be done. He also told me that I can’t talk to his manager or escalate it, that he doesn't have any contacts, that he will just record the complaint and someone will contact me in 24 hours. I asked him to organize a call from the manager same day, nobody called me back. Their system kept sending me text messages every few minutes (even after requesting a refund) that I needed to reschedule, and the next window for delivery was in 6 days. I texted an agent on the web site chat and asked to finish delivery the same day. The agent offered to schedule it on Saturday (in 2 days) from 7 am to 7 pm (12 hours, yes). I asked to get a refund; they said that they can start processing it in 24 hours. And then I received notification from bank that they charged me 40 dollars for second delivery (that hasn’t happened). They promised to return full amount. I will never deal with them again. I ordered appliances from Amazon, Lowes, and Home Depot before, never had any issues. I wouldn't probably so frustrated with their service if not their tech and his attitude. P.S. to the Best Buy support - their FB support has an option of sending messages, but we can't reply to them. Another great feature! They asked me to provide my info, and I can't respond to them.

Manager here is on a power trip. I called the website slash customer service ahead of time to check a specific sku. Product showed available, and the manager was steadfast about pointing out where in the store it would be. I asked if he could look it up in their system yet he still refused. Finally, after realizing he wasn't going to be helpful whatsoever, I asked a different store personnel, who was able to find the item in their POS, after which I was able to purchase. Needless to say, the manager slash rep with the mustache was obnoxious. I will not be back

Came in to trade in my phone for an iPhone 17 pro max and Nicole helped us and was so patient and helpful. After a longgg frustrating call with Verizon, Nicole helped me get exactly what I wanted 😊