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Best Buy Framingham
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Framingham
How do I check product availability at the Framingham Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Framingham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Framingham stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Framingham Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2027 reviews)
Fred D
January 11, 2026
1 out of 5
I love Best Buy, but this place had incredibly poor customer service. The home theater team is extremely rude. This is clearly an area where they need to be trained. Please avoid this location and especially the tv section. Please check other reviews as well. It seems like this trend of rude behavior is common here.
Response from Best Buy
January 11, 2026
Hey there, Fred.
It definitely doesn't sound like you got the help that you were expecting. If you still have some questions about TVs, please reach out to us on social media. Also, be sure to include your Google review number, 103481, when you message us.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Samantha F
December 31, 2025
1 out of 5
I am beyond upset with Best Buy. I purchased a new tv and paid for Best Buy to deliver and mount it. They choose the delivery window that morning so I arranged to be out of work for the day, canceled my NYE plans so I could be home for the install. Well, the time comes and goes and no install, no phone call, nothing. So I call the customer service number. The guy on the phone claiming to be the manager was zero help. Other than telling me my order was getting rescheduled and they tried to contact me. But the number they tried to contact me was the Best Buy store phone number in Framingham? So this manager knows it was their mistakes, knows they never called me, and offers no reassurance or real apology that this happened. Also can give me no information until 2 days from now due to the holiday. When I ask to be reimbursed for this installation, the manager wants to challenge and argue about it? I'm sorry but you're wrong. Your business made the mistake. You did not deliver on your promise nor did you communicate with me at all! So I sit here as I type, after an entire wasted day, still have no tv, and still no refund for a service I never received and have no clue when I will receive it or even know what happened. Never use them. I understand things go wrong, but you need to learn how to apologize, and reassure people that you will make it right. Unreal.
Response from Best Buy
January 02, 2026
Hi there, Samantha.
Thank you for your review. Cancelling your plans just to not have your order delivered is understandably upsetting and frustrating. This is never the kind of experience we want our customers to have. We would like to follow up and assist however we can here. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/ott2gu)
- Twitter/X (https://bby.me/5cpbxm)
- Instagram (https://bby.me/gh8nsd)
When reaching out, please reference your Google Review 98697.
Kindest Regards.
Julio j
December 30, 2025
5 out of 5
Great place to shop.. Staff is always readily available to help
Алексей
December 28, 2025
5 out of 5
I visited Best Buy today to buy headphones, and Lukas was extremely helpful. I don't speak English very well, but he was very patient, answered all my questions, and explained everything clearly. Great customer service!