Best Buy Holyoke Mall

I bought a TV last night and they offered me a credit card. I said no, but she said it wouldn't be a hard inquiry on my credit report so I said ok. Then she said it would be a yearly fee to have the card so I said no thanks. It turns out it actually was a hard inquiry on my credit report, and when I called and asked for a manager, they refused to let me speak to one. And "Christian" had such a smug attitude as he told me "no" as if he found it funny that I wasn't allowed to speak to a manager. So I will be filing a report to the consumer financial protection bureau after I speak to their corporate office tomorrow. I will not be doing business with this company in the future.

Bad customer service

I ordered my item online and had my receipt, yet the manager was extremely unhelpful. He refused to ask another employee for help, stating that he was “the highest” and implying he could not learn from someone in a lower position. This was frustrating because when I called after leaving, another employee, (I think was her name), easily helped me by explaining where to find my Best Buy number on an online order. That was something the manager could have resolved by simply asking someone. I was also helped by another employee with red hair who was very kind. Yoly and the red-haired employee both deserve 5 stars for their customer service. Unfortunately, Best Buy as a whole does not. I do not understand why management is allowed to be so uninformed or unwilling to help. To make matters worse, I was told I could only receive a return without receipt for less than the item’s value, despite purchasing it just a couple of days ago. I had no clear guidance on what to do with the information I did have. The manager, Joe or John, seemed aggravated and uninterested in being at work, which made the entire experience worse. I will never return to this store. Very unhelpful overall, despite a couple of employees who truly tried to help.

Great service in the TV department