Best Buy Holyoke Mall

I ordered my item online and had my receipt, yet the manager was extremely unhelpful. He refused to ask another employee for help, stating that he was “the highest” and implying he could not learn from someone in a lower position. This was frustrating because when I called after leaving, another employee, (I think was her name), easily helped me by explaining where to find my Best Buy number on an online order. That was something the manager could have resolved by simply asking someone. I was also helped by another employee with red hair who was very kind. Yoly and the red-haired employee both deserve 5 stars for their customer service. Unfortunately, Best Buy as a whole does not. I do not understand why management is allowed to be so uninformed or unwilling to help. To make matters worse, I was told I could only receive a return without receipt for less than the item’s value, despite purchasing it just a couple of days ago. I had no clear guidance on what to do with the information I did have. The manager, Joe or John, seemed aggravated and uninterested in being at work, which made the entire experience worse. I will never return to this store. Very unhelpful overall, despite a couple of employees who truly tried to help.

Great service in the TV department

Can never get in contact with them on the phone and delivery sucks so bad I’ve been trying to receive a tv i pad for for 3 weeks the people show up for delivery and leave within 3 minutes before i can even come down stairs i just want what i paid for

Not bad for your , every day , electronic needs Thank you see you again 😊