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Frequently Asked Questions About Best Buy Holyoke Mall

How do I check product availability at the Holyoke Mall Best Buy?
How do I check my order status?
My local Holyoke Mall Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Holyoke Mall stores’ holiday hours?

Recent Reviews

4.1
(3690 reviews)
Kelly S
August 10, 2025
5 out of 5
Great service! I was looking for a laptop and a girl was very helpful. Got the laptop she suggested, and I love it. Checkout lady was friendly too.
Cheryl “
August 08, 2025
1 out of 5
This business really needs to update their displays item's and way to let you check out guess I'll have to use Amazon like majority of people who keep it simple.
Response from Best Buy
August 08, 2025
Hi, Cheryl, Thank you for your review. I can certainly understand wanting a retailer to update their stores and ways to shop. Best Buy does have a new way to check out through the Best Buy app via a QR code. If you'd like assistance with that or want to formally document your experience, please send a private message on social media. Please include Google Review 26310 in your message. Here are the links to our socials: Facebook (https://bby.me/d6dfta), Twitter/X (https://bby.me/61jg9v), or Instagram (https://bby.me/irwll4) Regards, ^Meghan
Tom R
August 07, 2025
5 out of 5
Very helpful knowledgeable sales people, especially William and fantastic GM, George who handled everything like a true professional. Also, hats off the the Geek Squad (Gee)!
Cristina R
August 05, 2025
1 out of 5
Went there last night, the most crepiest store. 20 employees just walking around. Staying at the customer service desk and you feel like a ghost cause somehow nobody sees you. The worst experience ever. -1customer! Make no sense to pay 20 employee’s salary when they don’t see 1 customer. I would fire all of the employee’s and hire new people who would pay attention to the customers.
Response from Best Buy
August 05, 2025
Hey there, Cristina, We appreciate you reaching out to provide us with your feedback. I know how important it is to receive quality customer service, and I understand your concerns with the not being attended to. We would love to follow up with you on this and learn more about your experience. Please send us a private message on Facebook (https://bby.me/w93q2w), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #24852" and share your full name, email, and phone number. All the best, ^Jacob

About Best Buy Holyoke Mall

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