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Frequently Asked Questions About Best Buy Holyoke Mall

How do I check product availability at the Holyoke Mall Best Buy?
How do I check my order status?
My local Holyoke Mall Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Holyoke Mall stores’ holiday hours?

Recent Reviews

4.1
(3775 reviews)
Paul R
December 25, 2025
3 out of 5
Not very helpful employees. Usually super helpful is the best buy way but these guys they have atm can seem to care less
Scott R
December 24, 2025
1 out of 5
Messy, stuff all over the floor, un-organized, nothing makes sense. Ordered something online and they canceled the order for no reason. No idea how this retailer hasn't filed chapter 11 yet.
Response from Best Buy
December 24, 2025
Hello, thank you for sharing your review with us. We would be happy to look into your order for you. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #94353". Facebook (https://bby.me/sndw24) Twitter/X (https://bby.me/7gbt7a) Instagram (https://bby.me/ggqriv)
Nicole C
December 23, 2025
3 out of 5
The wait time for assistance especially when they gave more than enough staff is ridiculous. I honestly wouldn't be surprised at the significant number of customers that were probably lost that day. I went with my disabled grandfather who was left standing there for about fifteen, almost twenty minutes. His back was in intensifying pain, and that was just waiting for someone to assist us with the cell phones. You had 3 sets of 3 employees with 1 customer all chilling at the computers when they could be assisting the customers they are there to assist in the first place! This day and age in the work places especially are absolutely ridiculous when it comes to professionalism and customer service.
Response from Best Buy
December 23, 2025
Hello there, Nicole! Thank you for taking the time to reach out on Google with a review. We can fully understand the need for support in a timely manner in store. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #93694 in your message. You can find us here: Facebook (https://bby.me/n998et) Twitter/X (https://bby.me/99l5h3) Instagram (https://bby.me/ciwhub).
Michael B
December 22, 2025
3 out of 5
Tend to not know much about there products which makes going there anunpleast idea
Response from Best Buy
December 23, 2025
Hey, Michael, Thank you for taking the time to share this review here, although we hate hearing you were unable to reach the support you needed while shopping with us. We would be happy to connect with you and see if we can help in any way. To get started, please send us a message on Facebook (https://bby.me/7qn7zs), Twitter/X (https://bby.me/1su61j), or Instagram (https://bby.me/6qt0bn). Please also include a note stating you are reaching out from a Google review by including this reference number: #93467. We look forward to hearing from you!

About Best Buy Holyoke Mall

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