Arthur H
September 28, 2026
All kinds of stuff going on with my phone. Pop-ups, possible virus. 10 minutes back to normal.
Priscilla H
September 28, 2026
Very difficult to work with online. Does not follow through with orders in a timely manner!!
Response from Best Buy
September 28, 2026
Hi, Priscilla,
Thank you for reaching out here to share this review. We hate to hear you may have had an issue with a recent online order, and would be happy to connect with you to learn more and see how we can help.
To get started, please send us a message on Facebook ( https://bby.me/uPRGe3), Twitter/X ( https://bby.me/o9SViB), or Instagram ( https://bby.me/tFmUky). Please also include a note stating you are reaching out from a Google review by including this reference number: 227635. We look forward to hearing from you!
Rebecca B
September 18, 2026
This is not a reflection on the Holyoke store as much as Best Buy...I purchased 3 RING items August 17, defective when opened on Sept. 4, tried to return immediately and Best Buy said, NO, that I need to contact RING. Best Buy says that the policy is 15 days for returns.
Morgan P
September 13, 2026
Sent my laptop in for a repair, and sure, it came back fixed, but they re-installed the OS, and the backup they took didn't get most of my data, so now I've lost 4 years of work because they didn't back up everything.