Best Buy Cape Cod

Muy pocas cosas nada surtido!!! Y el servicio pesink

Ótimo

DECEPTIVE PRICING AND INCOMPETENT EMPLOYEES The worst customer service experience I’ve had in my entire life. I went to this Best Buy today to make a simple purchase. I needed a magnetic phone mount for my car. I found one that was in my price point and brought it to the register. The rack it was on read $19.49 but it rang up at $49.99. I told the cashier that I needed to find another one because I wasn’t planning on spending that much. I figure, it was the only one on the rack, the section was pretty wiped out, and it could have been placed there by a customer, so no biggie. But he said nothing, stared at me blankly, and handed me the product as I was leaving towards that aisle, to put it back for him. No apology for the inconvenience or an offer to help, just sheer annoyance. I looked again, this time finding a display I hadn’t noticed near the aisle. I found another phone mount that I thought would work for my price point. I bring it to the register. The price sticker says 8.99 but rings up for 14.99. I explain that there are several of the same product in that spot and ask that he modifies the price to reflect the price on the sticker that it was advertised for. I’m not trying to spend an hour deciphering which products are priced correctly and which aren’t. This was my second attempt to purchase the product I needed. I just wanted to buy it and leave. The “manager” Brittany, refuses to modify the price before even coming up to the register to try to assess the situation. She explains that I, as the consumer, need to spend my time meticulously reading and matching the price sticker to the product. (Is that not the employees job?) She also insists that it was a customer who placed 5 of the same product on that rack. Zero accountability. Zero customer service skills. The true problem here isn’t the price difference but about the huge inconvenience it was for me to repeatedly try purchasing products that were deceptively priced, whether intentional or not. If Brittany and the other members of this team could simply do their job correctly I wouldn’t have had this issue.

I was told when I purchased my iPhone 15 Pro Max in an emergency that I had 60 days to return the phone and exchange it which I was waiting for the iPhone 16 promax. When I went to the store today and asked about returning the phone they told me no I could not because it was over 14 days. The sales person that I bought the phone from told me that with the protection that I bought gave me 60 days to return the phone. The store did not get the phones until last Friday and when I went in on the following Tuesday, I was told they didn’t have them and I was passed my 14 day. therefore I was stuck with the phone that I did not want because I listened to the salesman. They’re saying you had to read your receipt and that told you that you only had 14 days when I spent $1600 buying my phone and the options with it, I looked down at the total. I didn’t read the whole bottom of it because I trusted what the salesman told me, therefore do not believe what their salesman tell you it’s not the truth